Customer Program Manager Jobs at Five Below with Visa Sponsorship
Customer Program Manager roles at Five Below sit at the intersection of retail operations and client-facing strategy, requiring both analytical depth and cross-functional coordination. Five Below has a consistent record of sponsoring international talent across multiple visa categories for professional roles like this one.
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Get Access To All JobsINTRODUCTION
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
Responsibilities
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Creative thinking.
- Ability to maintain composure under pressure.
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register.
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
- Frequently ascend/descend ladders in order to retrieve and put away stock.
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations.
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
- Must be able to remain in a stationary, upright position for 80% of the time.
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type: Hourly
Position Starting At: $16.00
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
INTRODUCTION
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
Responsibilities
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Creative thinking.
- Ability to maintain composure under pressure.
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register.
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
- Frequently ascend/descend ladders in order to retrieve and put away stock.
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations.
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
- Must be able to remain in a stationary, upright position for 80% of the time.
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type: Hourly
Position Starting At: $16.00
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
See all 25+ Customer Program Manager at Five Below jobs
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Get Access To All JobsTips for Finding Customer Program Manager Jobs at Five Below Jobs
Frame your retail program management credentials clearly
Before applying, document how your experience maps to retail-specific program management: vendor coordination, seasonal planning cycles, or store rollout initiatives. Five Below's customer programs are operationally driven, so concrete examples from retail or consumer-facing environments carry more weight than general project management experience.
Target Five Below's open roles by hiring cycle
Retail companies like Five Below ramp hiring for program management roles ahead of peak seasons. Applying in late Q1 or early Q3 aligns your timeline with when these teams are actively building out capacity, giving your application stronger consideration before headcount freezes.
Confirm sponsorship eligibility before your first interview
Not every recruiter volunteers sponsorship details upfront. Ask directly in your first screening call whether Five Below is prepared to sponsor your specific visa category for this role. This avoids investing weeks in a process that stalls at offer stage.
Understand how TN status works for this role
If you're a Canadian or Mexican national, TN status can be a faster path into a Customer Program Manager role at Five Below than H-1B. The role must qualify under a recognized TN category, typically Management Consultant or similar. USCIS and DOL guidance define the qualifying criteria.
Use Migrate Mate to find sponsored openings at Five Below
Filtering for Customer Program Manager roles by sponsorship eligibility saves significant time. Migrate Mate lets you browse Five Below's open positions and see verified sponsorship history for this role type, so you can prioritize applications with confidence.
Plan your H-1B timeline around Five Below's offer process
If you need cap-subject H-1B sponsorship, the March lottery registration deadline is fixed. Secure your offer and align with Five Below's HR team early enough that your petition is filed with USCIS before the April 1 filing window opens for October 1 start dates.
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Find Customer Program Manager at Five Below JobsFrequently Asked Questions
Does Five Below sponsor H-1B visas for Customer Program Managers?
Yes, Five Below sponsors H-1B visas for professional roles including Customer Program Managers. If you need cap-subject H-1B sponsorship, you'll need to secure your offer well before the March lottery registration period so Five Below's HR and legal teams can prepare your petition in time for the April filing window and an October 1 start date.
How do I apply for Customer Program Manager jobs at Five Below?
You can apply directly through Five Below's careers portal or find verified open roles on Migrate Mate, which filters for positions with confirmed sponsorship eligibility. Before applying, tailor your resume to reflect retail program management experience, vendor coordination, or customer lifecycle initiatives, since Five Below's programs are operationally focused and reviewers look for direct functional relevance.
Which visa types does Five Below commonly sponsor for Customer Program Manager roles?
Five Below sponsors across several categories for professional roles in this function, including H-1B, F-1 OPT and CPT, TN, J-1, and employment-based Green Card pathways such as EB-2 and EB-3. The right visa for your situation depends on your nationality, degree, and how long you need work authorization. If you're on OPT, confirm whether the role qualifies under your STEM extension eligibility.
What qualifications does Five Below look for in a Customer Program Manager?
Five Below typically expects a bachelor's degree in business, marketing, operations, or a related field, combined with hands-on experience managing programs in a retail or consumer-facing environment. Cross-functional coordination skills, comfort with data-driven decision-making, and familiarity with retail planning cycles are common requirements. For H-1B sponsorship, USCIS requires the role to qualify as a specialty occupation, so your degree field needs to directly relate to the position.
How long does the sponsorship and onboarding process take for this role at Five Below?
Timeline depends on your visa type. F-1 OPT and TN status can move relatively quickly, sometimes within weeks of an offer. H-1B cap-subject petitions follow a fixed government calendar, with USCIS processing typically taking three to five months after April filing for an October 1 start. PERM-based Green Card sponsorship for EB-2 or EB-3 involves a DOL-supervised labor market test that often runs six months or longer before the petition stage.
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