Customer Program Manager Jobs at Public Storage with Visa Sponsorship
Customer Program Manager roles at Public Storage sit at the intersection of client retention, operational coordination, and real estate services. Public Storage has a track record of sponsoring work visas across this function, making it a realistic target for international candidates with customer success or account management backgrounds.
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Get Access To All JobsCompany Description
Annual Compensation Pay Range: $100,000 - $116,000
We promote from within our organization, and growth opportunity is in your hands! Equity grant awarded at end of year company grant cycle with participation in company annual stock program!
As a District Manager, you’re passionate about operational excellence, providing remarkable customer experiences and driving sales! You take pride in developing and leading an effective team; motivating them to achieve desired goals. Your leadership qualities give you the edge in successfully managing a portfolio of multi-unit locations and executing company strategies without compromising on customer experiences. If this is you, you are the leader we’re looking for! We are Public Storage, established in 1972; today we have thousands of locations nationwide and recognized as the leader in the self-storage industry!
Job Description
Lead, Manage and Develop People, Brand Ambassador & Operational Excellence
Lead an Engaged Team:
- Recruit, motivate and retain a dedicated team of customer facing hourly front-line employees
- Drive your team with effective communication and provide coaching on customer service and sales strategies
Brand Ambassador & Operational Excellence:
- Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
- Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
- Conduct monthly property audits and ensure operational standards and safety compliance are met.
Deliver Outstanding Customer Service:
- Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
- Address customer inquiries and concerns promptly in a professional manner
Grow and Maintain a Robust Business:
- Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
- Communicate effectively with customers, colleagues and team-members
BENEFITS:
- $116,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.
- Second year bonus potential increase to $20,000 performance-based bonus
- Participation in company stock program that includes dividends paid quarterly
- Internal promotional and career opportunities throughout the United States
- Extensive training and coaching plans – we want you to succeed!
- Comprehensive group healthcare programs
- 401(k) with generous employer match
- Paid time off
- Monday thru Friday work schedule
Qualifications
Qualifications & Expectations
- Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.
- Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry.
- Proven track record of top tier performance.
- Experience managing operational audits and payroll budgets.
- Exceptional communication and time management skills.
- Proficient in MS Office (Excel, Word, PowerPoint and Outlook).
- Passion for sales and customer service excellence.
- Bachelor's Degree preferred.
- Weekend availability by telephone.
- 6 work weekends (Saturday or Sunday, not both) per year required during peak season
- Occasional travel required to other markets for support
Additional Information
All your information will be kept confidential according to EEO guidelines.
The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.
Company Description
Annual Compensation Pay Range: $100,000 - $116,000
We promote from within our organization, and growth opportunity is in your hands! Equity grant awarded at end of year company grant cycle with participation in company annual stock program!
As a District Manager, you’re passionate about operational excellence, providing remarkable customer experiences and driving sales! You take pride in developing and leading an effective team; motivating them to achieve desired goals. Your leadership qualities give you the edge in successfully managing a portfolio of multi-unit locations and executing company strategies without compromising on customer experiences. If this is you, you are the leader we’re looking for! We are Public Storage, established in 1972; today we have thousands of locations nationwide and recognized as the leader in the self-storage industry!
Job Description
Lead, Manage and Develop People, Brand Ambassador & Operational Excellence
Lead an Engaged Team:
- Recruit, motivate and retain a dedicated team of customer facing hourly front-line employees
- Drive your team with effective communication and provide coaching on customer service and sales strategies
Brand Ambassador & Operational Excellence:
- Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
- Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
- Conduct monthly property audits and ensure operational standards and safety compliance are met.
Deliver Outstanding Customer Service:
- Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
- Address customer inquiries and concerns promptly in a professional manner
Grow and Maintain a Robust Business:
- Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
- Communicate effectively with customers, colleagues and team-members
BENEFITS:
- $116,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.
- Second year bonus potential increase to $20,000 performance-based bonus
- Participation in company stock program that includes dividends paid quarterly
- Internal promotional and career opportunities throughout the United States
- Extensive training and coaching plans – we want you to succeed!
- Comprehensive group healthcare programs
- 401(k) with generous employer match
- Paid time off
- Monday thru Friday work schedule
Qualifications
Qualifications & Expectations
- Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.
- Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry.
- Proven track record of top tier performance.
- Experience managing operational audits and payroll budgets.
- Exceptional communication and time management skills.
- Proficient in MS Office (Excel, Word, PowerPoint and Outlook).
- Passion for sales and customer service excellence.
- Bachelor's Degree preferred.
- Weekend availability by telephone.
- 6 work weekends (Saturday or Sunday, not both) per year required during peak season
- Occasional travel required to other markets for support
Additional Information
All your information will be kept confidential according to EEO guidelines.
The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.
See all 22+ Customer Program Manager at Public Storage jobs
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Get Access To All JobsTips for Finding Customer Program Manager Jobs at Public Storage Jobs
Align your resume to storage operations
Public Storage Customer Program Manager roles center on tenant retention, lease management, and operational escalations. Frame your experience around customer lifecycle metrics and account coordination in service or real estate environments, not generic relationship management.
Confirm LCA filing before accepting offers
Before signing anything, verify that your offer letter references H-1B sponsorship and that your employer has initiated a Labor Condition Application with DOL. Real estate operators sometimes delay this step, which compresses your timeline significantly.
Time your application around H-1B cap registration
If you need a new H-1B, USCIS opens cap registration each March for an October start date. Target Public Storage roles at least six months before your current work authorization expires to avoid a gap in employment.
Surface your TN eligibility if you qualify
Canadian and Mexican nationals applying for Customer Program Manager roles may qualify under the TN visa category as management consultants. TN status can be obtained at the border without USCIS lottery exposure, which is worth raising with the hiring team early.
Use Migrate Mate to find open Customer Program Manager roles
Public Storage posts Customer Program Manager openings across multiple markets. Browse current openings filtered by sponsorship eligibility on Migrate Mate so you target only active roles where visa sponsorship is confirmed rather than assumed.
Prepare credential documentation for real estate contexts
Public Storage hiring teams often expect evidence of customer program ownership in regulated or compliance-heavy environments. Gather performance reviews, client retention reports, or process documentation that demonstrates scope of responsibility before interviews begin.
Customer Program Manager at Public Storage jobs are hiring across the US. Find yours.
Find Customer Program Manager at Public Storage JobsFrequently Asked Questions
Does Public Storage sponsor H-1B visas for Customer Program Managers?
Yes, Public Storage sponsors H-1B visas for Customer Program Manager roles. If you need cap-subject H-1B sponsorship, your offer must align with USCIS's annual registration window in March for an October 1 start. Cap-exempt scenarios, such as transfers from another H-1B employer, move on a different timeline and are worth discussing directly with the recruiter.
Which visa types are commonly used for Customer Program Manager roles at Public Storage?
H-1B is the most common pathway for Customer Program Manager roles at Public Storage. F-1 OPT and CPT are also supported, making these positions accessible to recent graduates still within their authorized post-completion period. TN visa may apply for Canadian and Mexican nationals in qualifying management or analyst classifications. Green Card sponsorship through EB-2 or EB-3 is also available for longer-term employees.
What qualifications or experience does Public Storage expect for Customer Program Manager roles?
Public Storage typically looks for candidates with a background in customer success, account management, or operational program coordination, often in service-intensive or real estate-adjacent industries. Experience managing customer escalations, driving retention outcomes, and coordinating cross-functional teams is valued. A bachelor's degree in business, communications, or a related field generally satisfies the specialty occupation requirement for H-1B sponsorship purposes.
How do I apply for Customer Program Manager jobs at Public Storage?
You can browse current Customer Program Manager openings at Public Storage on Migrate Mate, which filters roles by visa sponsorship eligibility so you can confirm sponsorship is available before applying. When you apply, address your sponsorship needs directly in your cover materials or early in the recruiter screen. Public Storage hiring for this function often moves through a multi-stage process involving a phone screen, hiring manager interview, and panel review.
How do I manage my visa timeline if I receive a Customer Program Manager offer from Public Storage?
If you're on F-1 OPT, confirm your OPT end date against the H-1B cap timeline immediately. If your OPT expires before October 1 and you haven't secured a cap-gap extension through a timely filed H-1B petition, there will be a gap in your work authorization. USCIS allows premium processing for H-1B petitions, which reduces adjudication to 15 business days and is worth requesting if your start date is time-sensitive.
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