Customer Service Management Jobs at Five Below with Visa Sponsorship
Customer Service Management roles at Five Below span store-level team leadership, district operations, and corporate service functions across a fast-growing retail footprint. Five Below has demonstrated a consistent willingness to sponsor work visas for qualified candidates in this function, covering multiple visa categories across temporary and permanent pathways.
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Get Access To All JobsINTRODUCTION
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
ROLE PURPOSE
Are you ready to lead from the floor, energize a team, and deliver results? Our Store Managers do it all. They’re the driving force behind an awesome store experience — balancing operations, team development, and customer wow moments. If you’re passionate about leading with purpose and building a high-performing team, this role is your stage.
WHAT YOU’LL BE ROCKIN’ EVERY DAY
- Lead with presence — be the face, the voice, and the pace of the store.
- Grow a powerhouse team through coaching, feedback, and celebration.
- Keep operations humming — freight flowing, zones looking sharp, and priorities clear.
- Manage labor like a boss — flex your team to match the business and stay on budget.
- Drive sales on the floor — model selling behaviors, guide your team, and make sure every Boss leaves happy.
- Create a culture people want to be part of — positive, fun, and high-performing.
- Pivot when needed — fast changes, no problem. You’ve got this.
- Show up with integrity and own the outcomes. Always.
WHAT MAKES YOU SHINE
- Talent Development: You’re people-first and always teaching. You build others up while getting things done.
- Sales Floor Presence & Execution: You lead from the floor — clear, calm, and in control (but never micromanaging).
- Strategic Agility: You stay cool under pressure and pivot like a pro when the day throws curveballs.
- Culture & Leadership Style: You bring the energy — positive vibes, high expectations, and a lot of team spirit.
- Integrity & Accountability: You mean what you say and follow through. Your team trusts you — and you trust them.
WHAT YOU BRING TO THE TEAM
- 5–10+ years of leadership experience where you’ve led teams and delivered results.
- Experience managing a store or large department — retail preferred but not required.
- You’ve grown from the inside — promotion from assistant or co-manager roles is a big plus.
- Comfort leading in fast-paced, high-volume, or high-complexity store environments.
HOW SUCCESS IS MEASURED
Your impact shows up in results everyone can see — and you’ve got the toolbox to make it happen. Success is measured by:
- Sales and labor results
- TruRating feedback and customer satisfaction
- Store Scorecard performance
- Team development and retention
- Operational execution and compliance
HOW YOU WORK BEST
You’re out front — leading from the floor, not behind a desk. You thrive on movement, energy, and action. Your coaching moments happen in real time. Your decisions drive the day. And your impact? Visible from the front door to the back room.
You’ll spend structured time planning for success through:
- Development check-ins
- Coaching convos
- Labor and volume planning
- Leveraging Five Below’s amazing toolbox of resources and programs
WHY YOU’LL LOVE IT HERE
- Competitive pay with bonus opportunities tied to your store’s success.
- A full benefits package — medical, dental, vision, 401(k), and more.
- Sweet employee discount so you can enjoy the fun, too.
- Real career growth — we love to promote from within and develop future leaders.
- Recognition that celebrates your wins and contributions.
- A supportive culture that values work-life balance while driving high performance.
MINIMUM QUALIFICATIONS
- High School Graduate or equivalent
- Minimum 3 years of management experience preferred
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
ESSENTIAL JOB FUNCTIONS
- Frequently operate computer and printer, and occasionally operate cash register
- Occasionally ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend twist, and stoop, including in the stock room and on the sales floor
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations.
- Frequently move across the sales floor directing associates and assisting customers, as well as to and from the stockroom retrieving and putting away merchandise
- Ability to work a flexible schedule including days, evenings, weekends, and holidays
- Ability to lift, push, or pull up to 25lbs and place/move merchandise up to a height of 5-10 feet
- Ability to operate equipment such as ladders, pallet jacks, and handheld devices
- Must be able to remain in a stationary, upright position for 80% of the time
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today!
POSITION TYPE:
Hourly
PAY RANGE:
$24.23 - $30.58
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting.
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information.
INTRODUCTION
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
ROLE PURPOSE
Are you ready to lead from the floor, energize a team, and deliver results? Our Store Managers do it all. They’re the driving force behind an awesome store experience — balancing operations, team development, and customer wow moments. If you’re passionate about leading with purpose and building a high-performing team, this role is your stage.
WHAT YOU’LL BE ROCKIN’ EVERY DAY
- Lead with presence — be the face, the voice, and the pace of the store.
- Grow a powerhouse team through coaching, feedback, and celebration.
- Keep operations humming — freight flowing, zones looking sharp, and priorities clear.
- Manage labor like a boss — flex your team to match the business and stay on budget.
- Drive sales on the floor — model selling behaviors, guide your team, and make sure every Boss leaves happy.
- Create a culture people want to be part of — positive, fun, and high-performing.
- Pivot when needed — fast changes, no problem. You’ve got this.
- Show up with integrity and own the outcomes. Always.
WHAT MAKES YOU SHINE
- Talent Development: You’re people-first and always teaching. You build others up while getting things done.
- Sales Floor Presence & Execution: You lead from the floor — clear, calm, and in control (but never micromanaging).
- Strategic Agility: You stay cool under pressure and pivot like a pro when the day throws curveballs.
- Culture & Leadership Style: You bring the energy — positive vibes, high expectations, and a lot of team spirit.
- Integrity & Accountability: You mean what you say and follow through. Your team trusts you — and you trust them.
WHAT YOU BRING TO THE TEAM
- 5–10+ years of leadership experience where you’ve led teams and delivered results.
- Experience managing a store or large department — retail preferred but not required.
- You’ve grown from the inside — promotion from assistant or co-manager roles is a big plus.
- Comfort leading in fast-paced, high-volume, or high-complexity store environments.
HOW SUCCESS IS MEASURED
Your impact shows up in results everyone can see — and you’ve got the toolbox to make it happen. Success is measured by:
- Sales and labor results
- TruRating feedback and customer satisfaction
- Store Scorecard performance
- Team development and retention
- Operational execution and compliance
HOW YOU WORK BEST
You’re out front — leading from the floor, not behind a desk. You thrive on movement, energy, and action. Your coaching moments happen in real time. Your decisions drive the day. And your impact? Visible from the front door to the back room.
You’ll spend structured time planning for success through:
- Development check-ins
- Coaching convos
- Labor and volume planning
- Leveraging Five Below’s amazing toolbox of resources and programs
WHY YOU’LL LOVE IT HERE
- Competitive pay with bonus opportunities tied to your store’s success.
- A full benefits package — medical, dental, vision, 401(k), and more.
- Sweet employee discount so you can enjoy the fun, too.
- Real career growth — we love to promote from within and develop future leaders.
- Recognition that celebrates your wins and contributions.
- A supportive culture that values work-life balance while driving high performance.
MINIMUM QUALIFICATIONS
- High School Graduate or equivalent
- Minimum 3 years of management experience preferred
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
ESSENTIAL JOB FUNCTIONS
- Frequently operate computer and printer, and occasionally operate cash register
- Occasionally ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend twist, and stoop, including in the stock room and on the sales floor
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations.
- Frequently move across the sales floor directing associates and assisting customers, as well as to and from the stockroom retrieving and putting away merchandise
- Ability to work a flexible schedule including days, evenings, weekends, and holidays
- Ability to lift, push, or pull up to 25lbs and place/move merchandise up to a height of 5-10 feet
- Ability to operate equipment such as ladders, pallet jacks, and handheld devices
- Must be able to remain in a stationary, upright position for 80% of the time
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today!
POSITION TYPE:
Hourly
PAY RANGE:
$24.23 - $30.58
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting.
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information.
See all 135+ Customer Service Management at Five Below jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management at Five Below roles.
Get Access To All JobsTips for Finding Customer Service Management Jobs at Five Below Jobs
Tailor your resume to retail metrics
Five Below prioritizes candidates who can demonstrate measurable outcomes in high-volume retail environments. Frame your experience around team size managed, customer satisfaction scores, and shrink reduction results rather than listing generic leadership responsibilities.
Target district-level openings over flagship stores
District and regional Customer Service Management roles at Five Below tend to involve more complex sponsorship decisions made at the corporate level. Applying directly to those positions puts your application in front of HR teams with dedicated immigration decision-making authority.
Confirm your visa type aligns with the role level
Five Below sponsors multiple visa categories, but the right fit depends on your role. H-1B works for degree-required management positions, while TN applies if you're Canadian or Mexican. Clarify which category your offer supports before the filing deadline to avoid delays.
Use Migrate Mate to surface active openings
Five Below posts Customer Service Management roles frequently, but sponsorship-open positions don't always stay live long. Use Migrate Mate to filter and track Five Below openings that explicitly support visa sponsorship, so you're applying when the window is open.
Prepare for PERM documentation if pursuing permanence
If Five Below offers EB-2 or EB-3 sponsorship, the PERM labor certification process requires your employer to document recruitment efforts. Provide your credential evaluations and foreign degree equivalencies early so DOL filings aren't delayed waiting on your records.
Negotiate sponsorship terms before accepting the offer
In retail management hiring, sponsorship cost-sharing arrangements can vary. Before signing, confirm in writing whether Five Below covers USCIS filing fees, whether premium processing is available, and what happens to sponsorship if your role changes during the petition period.
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Find Customer Service Management at Five Below JobsFrequently Asked Questions
Does Five Below sponsor H-1B visas for Customer Service Managements?
Yes, Five Below has an established record of H-1B sponsorship for Customer Service Management roles, particularly for positions that require a bachelor's degree in a relevant field such as business, operations, or retail management. H-1B petitions are subject to the annual USCIS cap and lottery, so timing your offer and application around the April filing window matters significantly for this pathway.
Which visa types are commonly used for Customer Service Management roles at Five Below?
Five Below sponsors H-1B visas for degree-required management roles and supports EB-2 and EB-3 Green Card pathways for longer-term permanent residence. F-1 OPT and CPT holders in business or management fields can also gain early experience at Five Below. Canadian and Mexican nationals may qualify under the TN visa category if their role falls within an eligible USMCA occupation.
What qualifications or experience does Five Below expect for Customer Service Management roles?
Five Below typically looks for candidates with hands-on retail leadership experience, including managing frontline teams, driving operational KPIs, and maintaining customer experience standards in fast-paced, high-traffic store environments. A bachelor's degree in business, management, or a related field is generally expected for roles eligible for H-1B sponsorship, and prior experience in a value or specialty retail format is a strong differentiator.
How do I apply for Customer Service Management jobs at Five Below?
You can browse and apply for Customer Service Management roles at Five Below through Migrate Mate, which filters for sponsorship-open positions so you're not guessing which listings are visa-friendly. Five Below posts openings across store, district, and corporate levels regularly. Apply with a retail-focused resume that highlights team management experience and quantifiable outcomes to move through their screening process efficiently.
How do I plan my timeline if I need visa sponsorship from Five Below?
Timeline depends heavily on your current visa status. If you're on F-1 OPT, confirm how much authorized work time remains before an H-1B transfer becomes necessary, since USCIS caps the H-1B filing window to early April each year. If Five Below is pursuing PERM-based Green Card sponsorship, factor in that the full EB-2 or EB-3 process can take one to three years or more before you reach permanent residence.
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