Customer Support Jobs at Gordon Food Service with Visa Sponsorship
Customer Support roles at Gordon Food Service sit at the intersection of logistics, account management, and food distribution operations. Gordon Food Service has a track record of sponsoring international workers across multiple visa categories for this function, making it a realistic target if you're navigating work authorization.
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Get Access To All JobsINTRODUCTION
Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...
Position Summary
The Customer Technology Support Representative will provide technical support to Gordon Food Service internal and external customers on sales and customer facing applications.
WHAT YOU WILL DO
- Provide technical and how to support via telephone, email, instant message, etc.
- Provide solutions to issues concerning training, program malfunction or technology application with an emphasis on key product segments.
- Provide 2nd and 3rd level support activity on specific applications.
- Enter call information into call tracking software efficiently and accurately.
- Mentor other Call Center staff on areas of specialty as appropriate.
- Provide external application support as applicable.
- Provide "how to" support for business and customer applications.
- Provide back up support and take overflow calls for the Customer Service Department.
- Performs other duties as assigned.
WHEN YOU WILL WORK
- Monday through Friday, 9:00am - 6:00pm.
- Weekly after hours on call rotation once every 6 weeks.
- Hybrid Work Schedule: 4 days in office, 1 day from home.
WHAT YOU'LL BRING TO THE TABLE
- High School Diploma/Equivalent required.
- Bachelor Degree in Computer Science, Business or related field preferred.
- One to three years previous customer facing experience or an equivalent combination of education, training, and experience. In lieu of the specified education and experience requirements, a proven capability to perform the essential functions of the job, as demonstrated by an equivalent combination of education, training and/or relevant work experience may be considered.
- Excellent customer service skills.
- Understand Web Based Customer Facing Technology.
- Demonstrate excellent written, verbal, and communication skills.
- Ability to multi task, prioritize and work efficiently.
- Ability to collaborate in a team environment and independently.
- Understands the principal and process for providing excellent customer service, including customer needs assessment.
- Ability to resolve and troubleshoot technical issues for external and internal customers.
- Understands units of measurements and general mathematics skills.
- Knowledge of Unified User Management Software.
- Knowledge of mobile technology: Android and Apple devices, iOS and O/S.
- Provide After Hour Support.
- Advance knowledge of Google Chrome, Mozilla FireFox, Microsoft Internet Explorer, and Apple Safari.
- 10 key data entry.
BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US! Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.
Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words “Accommodation Request” in your subject line. All Gordon Food Service locations are tobacco-free. Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.
INTRODUCTION
Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...
Position Summary
The Customer Technology Support Representative will provide technical support to Gordon Food Service internal and external customers on sales and customer facing applications.
WHAT YOU WILL DO
- Provide technical and how to support via telephone, email, instant message, etc.
- Provide solutions to issues concerning training, program malfunction or technology application with an emphasis on key product segments.
- Provide 2nd and 3rd level support activity on specific applications.
- Enter call information into call tracking software efficiently and accurately.
- Mentor other Call Center staff on areas of specialty as appropriate.
- Provide external application support as applicable.
- Provide "how to" support for business and customer applications.
- Provide back up support and take overflow calls for the Customer Service Department.
- Performs other duties as assigned.
WHEN YOU WILL WORK
- Monday through Friday, 9:00am - 6:00pm.
- Weekly after hours on call rotation once every 6 weeks.
- Hybrid Work Schedule: 4 days in office, 1 day from home.
WHAT YOU'LL BRING TO THE TABLE
- High School Diploma/Equivalent required.
- Bachelor Degree in Computer Science, Business or related field preferred.
- One to three years previous customer facing experience or an equivalent combination of education, training, and experience. In lieu of the specified education and experience requirements, a proven capability to perform the essential functions of the job, as demonstrated by an equivalent combination of education, training and/or relevant work experience may be considered.
- Excellent customer service skills.
- Understand Web Based Customer Facing Technology.
- Demonstrate excellent written, verbal, and communication skills.
- Ability to multi task, prioritize and work efficiently.
- Ability to collaborate in a team environment and independently.
- Understands the principal and process for providing excellent customer service, including customer needs assessment.
- Ability to resolve and troubleshoot technical issues for external and internal customers.
- Understands units of measurements and general mathematics skills.
- Knowledge of Unified User Management Software.
- Knowledge of mobile technology: Android and Apple devices, iOS and O/S.
- Provide After Hour Support.
- Advance knowledge of Google Chrome, Mozilla FireFox, Microsoft Internet Explorer, and Apple Safari.
- 10 key data entry.
BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US! Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.
Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words “Accommodation Request” in your subject line. All Gordon Food Service locations are tobacco-free. Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.
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Get Access To All JobsTips for Finding Customer Support Jobs at Gordon Food Service Jobs
Frame your experience around distribution workflows
Gordon Food Service's customer support teams handle order management, delivery coordination, and account resolution for foodservice clients. Tailor your resume to show familiarity with supply chain or wholesale operations, not just generic call center experience.
Confirm your OPT or CPT authorization before applying
Gordon Food Service hires F-1 students under both CPT and OPT. Verify your authorization end date before submitting applications. If you're within 90 days of OPT expiration, flag that timeline early so HR can assess whether a concurrent H-1B filing is feasible.
Target regional distribution center postings specifically
Gordon Food Service operates across dozens of distribution regions. Customer support roles tied to specific distribution centers often move faster through hiring than corporate postings. Searching by location rather than just job title surfaces openings with more direct hiring authority.
Use Migrate Mate to filter open roles by visa type
Gordon Food Service posts customer support roles across multiple locations at any given time. Use Migrate Mate to filter specifically for positions open to your visa category, so you're applying to roles where sponsorship is already confirmed rather than asking after the fact.
Understand the PERM process for EB-2 and EB-3 paths
Gordon Food Service has sponsored both EB-2 and EB-3 Green Cards. PERM requires DOL to certify that no qualified U.S. workers were displaced. For customer support roles, this typically means the employer runs a documented recruitment process before filing, which can add several months to your timeline.
Address TN eligibility early if you hold Canadian or Mexican citizenship
TN status is a faster path to employment authorization than H-1B for eligible nationals. Customer support roles at Gordon Food Service may qualify under the Management Consultant or other applicable TN categories. Confirm the job duties match a qualifying category before your offer stage.
Customer Support at Gordon Food Service jobs are hiring across the US. Find yours.
Find Customer Support at Gordon Food Service JobsFrequently Asked Questions
Does Gordon Food Service sponsor H-1B visas for Customer Support roles?
Gordon Food Service's primary sponsorship activity for customer support positions has been through Green Card pathways like EB-2 and EB-3, along with F-1 OPT and TN. H-1B sponsorship for customer support roles is less common given the specialty occupation threshold, but it is not categorically ruled out. Your best path is to raise the question directly during the offer stage and have a clear case for how the role qualifies.
Which visa types are commonly used for Customer Support roles at Gordon Food Service?
Gordon Food Service has a track record with F-1 OPT, F-1 CPT, TN, and Green Card pathways including EB-2 and EB-3 for customer support hires. F-1 OPT is the most common entry point for recent graduates, with TN offering a streamlined path for Canadian and Mexican nationals. EB-3 is the more accessible Green Card category for customer support functions given the role requirements.
What qualifications does Gordon Food Service expect for Customer Support positions?
Gordon Food Service customer support roles typically require strong communication skills, experience managing client accounts or order workflows, and comfort with logistics or distribution environments. Familiarity with ERP systems or order management platforms is frequently listed. Roles tied to specific distribution regions may also expect knowledge of foodservice industry clients, including restaurants, healthcare facilities, or institutional buyers.
How do I apply for Customer Support jobs at Gordon Food Service?
You can apply directly through Gordon Food Service's careers portal, or browse open roles filtered by visa sponsorship eligibility through Migrate Mate. When applying, align your resume to the specific distribution region and client segment the role supports. Raising your visa status early in the process, before an offer is extended, helps avoid delays and ensures HR can loop in their immigration team from the start.
How do I plan my timeline if I'm on OPT and targeting a Green Card through Gordon Food Service?
If you start on F-1 OPT and your employer agrees to sponsor a Green Card, the PERM labor certification process through DOL typically takes six months to over a year before USCIS even receives the I-140 petition. Build in time for OPT expiration and potential H-1B bridging if needed. Aligning your authorization end date with your employer's filing timeline is the critical step most applicants underestimate.
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