Customer Service Jobs at HonorHealth with Visa Sponsorship
Customer Service roles at HonorHealth span patient-facing support, scheduling, and care coordination across its Arizona hospital network. HonorHealth has a track record of sponsoring international workers in this function, making it a realistic target for candidates who need employer-backed visa support.
See All Customer Service at HonorHealth JobsOverview
Showing 5 of 24+ Customer Service Jobs at HonorHealth jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 24+ Customer Service Jobs at HonorHealth
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Jobs at HonorHealth.
Get Access To All JobsOverview:
Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona.
Job Summary
Serves as a working operations lead for staff. Acts as a resource for information regarding ADT system, Medicaid, self-pay accounts, and Insurance benefits. Serves as a liaison between the Patient Access representatives, Supervisors and Directors. Serves as a subject matter expert with the patient access processes in the ADT system and any other systems utilized by Patient Access personnel; performs all tasks needed to meet department operation requirements and goals. Participates in identifying needs for process improvements and creating/enhancing processes in the revenue cycle. Maintains ongoing department training program in conjunction with Patient Access Supervisor and trainers.
Essential Functions
- Oversees the shift-to-shift responsibilities of the registration staff. Prepares the Department schedule, accepts sick calls as needed and modifies the schedule accordingly. Serves as a resource for employees in regards to all pertinent software applications. Covers any areas in the Admitting Department to assure throughput by completing the necessary tasks.
- Completes reports as assigned.
- Assists with the training of department employees, collaborates with the Market trainers to assure ongoing training within the department.
- Performs registrations in order to stay current on system requirements and ease of use.
- Stays current with knowledge for HIPAA, Federal regulations, state regulations, hospital policy and reimbursement criteria. Attends departmental meetings in order to enhance communications within departments.
- Attends payer in-services (as assigned) and departmental meetings in order to enhance communications and public relation skills. Participates in process improvement activities.
Education
- Associate's Degree in related healthcare field - Preferred
- High School Diploma or GED - Required
Experience
- 2 years registration/financial counseling/patient account collections or equivalent with an emphasis on customer service - Required
- 3 years healthcare or hospital registration experience or patient financial counseling OR - Preferred
- 3 years minimum experience required - Preferred
Licenses and Certifications
Facility: Sonoran Crossing Medical Center
Department: Registration Admitting
Work Hours: Thurs-Sat and every other Wednesday 4p-230a
Shift: Evening
Position Type: Full-Time
Overview:
Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona.
Job Summary
Serves as a working operations lead for staff. Acts as a resource for information regarding ADT system, Medicaid, self-pay accounts, and Insurance benefits. Serves as a liaison between the Patient Access representatives, Supervisors and Directors. Serves as a subject matter expert with the patient access processes in the ADT system and any other systems utilized by Patient Access personnel; performs all tasks needed to meet department operation requirements and goals. Participates in identifying needs for process improvements and creating/enhancing processes in the revenue cycle. Maintains ongoing department training program in conjunction with Patient Access Supervisor and trainers.
Essential Functions
- Oversees the shift-to-shift responsibilities of the registration staff. Prepares the Department schedule, accepts sick calls as needed and modifies the schedule accordingly. Serves as a resource for employees in regards to all pertinent software applications. Covers any areas in the Admitting Department to assure throughput by completing the necessary tasks.
- Completes reports as assigned.
- Assists with the training of department employees, collaborates with the Market trainers to assure ongoing training within the department.
- Performs registrations in order to stay current on system requirements and ease of use.
- Stays current with knowledge for HIPAA, Federal regulations, state regulations, hospital policy and reimbursement criteria. Attends departmental meetings in order to enhance communications within departments.
- Attends payer in-services (as assigned) and departmental meetings in order to enhance communications and public relation skills. Participates in process improvement activities.
Education
- Associate's Degree in related healthcare field - Preferred
- High School Diploma or GED - Required
Experience
- 2 years registration/financial counseling/patient account collections or equivalent with an emphasis on customer service - Required
- 3 years healthcare or hospital registration experience or patient financial counseling OR - Preferred
- 3 years minimum experience required - Preferred
Licenses and Certifications
Facility: Sonoran Crossing Medical Center
Department: Registration Admitting
Work Hours: Thurs-Sat and every other Wednesday 4p-230a
Shift: Evening
Position Type: Full-Time
See all 24+ Customer Service at HonorHealth jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at HonorHealth roles.
Get Access To All JobsTips for Finding Customer Service Jobs at HonorHealth Jobs
Certify Your Healthcare Communication Credentials Early
Patient-facing Customer Service roles at HonorHealth often require demonstrated proficiency in medical terminology and HIPAA-compliant communication. Gather documentation of relevant training or certifications before you apply, since hiring managers in healthcare screen for these faster than general service backgrounds.
Target Roles Tied to Clinical Support Functions
HonorHealth posts Customer Service positions across its hospital campuses and outpatient facilities. Roles connected to patient access, insurance verification, or care coordination tend to carry clearer sponsorship pathways because they sit within departments that have processed international candidates before.
Use Migrate Mate to Filter Verified Sponsoring Openings
Not every Customer Service posting at a large health system lists sponsorship availability upfront. Search HonorHealth's current openings on Migrate Mate to surface roles where sponsorship has been confirmed, saving you from applying to positions that will stall at the offer stage.
Ask About LCA Filing Timelines Before Accepting an Offer
For H-1B transfers or new petitions, HonorHealth must file a Labor Condition Application with the DOL before USCIS can process your petition. Confirm internally that the hiring team has initiated this step, since LCA certification alone can take one to two weeks and delays the full timeline.
Align Your OPT or CPT End Date With the Hiring Cycle
HonorHealth hires on rolling cycles across its facilities. If you're on F-1 OPT, map your authorization end date against the facility's typical onboarding window. A cap-gap extension covers you if your H-1B petition is filed before OPT expires and you're waiting on an October 1 start.
Clarify Green Card Intent During the Offer Negotiation
HonorHealth sponsors EB-2 and EB-3 pathways for some roles, but PERM labor certification adds a separate employer commitment. Raise this during the offer stage, not after your first anniversary, so HR can confirm whether your Customer Service position qualifies for permanent residence sponsorship.
Customer Service at HonorHealth jobs are hiring across the US. Find yours.
Find Customer Service at HonorHealth JobsFrequently Asked Questions
Does HonorHealth sponsor H-1B visas for Customer Service?
Yes, HonorHealth has sponsored H-1B visas for Customer Service roles. The process requires your employer to file a Labor Condition Application with the DOL and then submit an H-1B petition to USCIS on your behalf. Because H-1B approval depends on the specific role meeting specialty occupation criteria, confirm with the hiring team early that the position qualifies before relying on this pathway.
How do I apply for Customer Service jobs at HonorHealth?
Applications go through HonorHealth's careers portal, where you can filter by location and department. For roles where visa sponsorship is a factor, browsing through Migrate Mate lets you identify which open Customer Service positions have a confirmed sponsorship track record, so you can prioritize applications accordingly and avoid wasting time on roles where sponsorship isn't available.
Which visa types does HonorHealth commonly use for Customer Service roles?
HonorHealth has sponsored H-1B, TN, F-1 OPT, F-1 CPT, and employment-based Green Card pathways including EB-2 and EB-3 for roles across its facilities. For Customer Service positions specifically, H-1B and F-1 OPT tend to be the most common entry points, with Green Card sponsorship becoming relevant once you're established in a role that qualifies for PERM labor certification.
What qualifications does HonorHealth expect for Customer Service roles?
Most Customer Service positions at HonorHealth require a high school diploma or equivalent, though roles tied to patient access, insurance verification, or scheduling often prefer candidates with healthcare administration experience or familiarity with medical billing systems. Strong written and verbal English communication is essential given the patient-facing nature of the work, and HIPAA training is either required upfront or completed during onboarding.
How long does the visa sponsorship process take for a Customer Service hire at HonorHealth?
For a standard H-1B petition, expect at least three to four months from offer acceptance to an approved start date, assuming you're transferring an existing H-1B. New cap-subject petitions are tied to the October 1 fiscal year start, so timing your application cycle matters. TN status for Canadian or Mexican nationals can be obtained at the border or port of entry and moves significantly faster, often within the same week.
See which Customer Service at HonorHealth employers are hiring and sponsoring visas right now.
Search Customer Service at HonorHealth Jobs