Customer Service Jobs at Indiana University with Visa Sponsorship
Customer Service roles at Indiana University span student support, enrollment services, and administrative assistance across a large public research institution. Indiana University has a consistent track record of sponsoring international employees in professional roles, including H-1B and employment-based Green Card pathways for qualified candidates.
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TITAN SUCCESS CENTER (SB-TITN-IUSBA)
Department Information
The Titan Success Center at Indiana University South Bend is a student-centered support hub focused on promoting retention, persistence, and academic success for all students, with a particular emphasis on first-year, first-generation, and first-generation populations. The Center provides holistic support through coaching, resource navigation, and targeted interventions designed to remove barriers to student success.
The office collaborates closely with academic units, Financial Aid, Bursar, and campus partners to ensure students receive coordinated support throughout their academic journey. Key initiatives include first-year student coaching, support for 21st Century Scholars, and emerging first-generation student programming. The Titan Success Center plays a critical role in advancing institutional goals related to student success and completion.
Job Summary
Department Specific Responsibilities
- Serves as a primary coach for first-year students, providing proactive outreach, academic guidance, and success planning.
- Acts as a liaison between students and campus offices, including the Bursar and Financial Aid, to support financial literacy and resolve account-related concerns.
- Supports targeted student populations, including 21st Century Scholars and first-generation students, through individualized and group interventions.
- Monitors student progress, identifies at-risk students, and implements timely interventions to improve retention and persistence outcomes.
- Develops and facilitates workshops, programming, and outreach initiatives focused on student success, transition, and engagement.
- Collaborates with academic advisors, faculty, and student services to coordinate comprehensive support strategies.
- Tracks and reports student engagement, outcomes, and program effectiveness to inform continuous improvement efforts.
- Maintains accurate and confidential student records in compliance with university policies and Family Educational Rights and Privacy Act (FERPA) guidelines.
General Responsibilities
- Develops and implements programs and initiatives that provide support to students in crisis, facing adversity or challenges, or who belong to underrepresented or minority student populations.
- Interfaces directly with students by attending student programming events, advising student organization leaders, meeting 1-on-1 to discuss support needs, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives. Places emphasis on the confidentiality of student concerns, compliance with university policy, and a culture of care in all direct student interactions.
- Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student support goals, often coordinating funding to sponsor student programs and initiatives.
- Projects outcomes for support services offered at the program, department/division, or campus level. Measures and evaluates the effectiveness of student support initiatives against projected outcomes; regularly prepares reports on the impact on students and the budget, and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
- Serves on committees and performs student support research across the field of higher education and at peer institutions to identify and recommend best practices.
- Plans and coordinates communications for student support initiatives to ensure student participation, inclusion, and engagement.
- May provide guidance to other student support staff; makes process recommendations to the manager for improved delivery of service.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
Education
Required
- Bachelor's degree in education, public affairs, public health, counseling, social work, business, or related field.
Preferred
- Master's degree in Higher Education, Student Affairs, Counseling, Social Work, or a related field.
WORK EXPERIENCE
Required
- 2 years in student services, higher education, social work, counseling, law, or a related field.
Preferred
- Experience working with first-year, first-generation, or first-generation student populations.
- Experience in student success coaching, retention initiatives, or case management models.
- Familiarity with financial aid, bursar processes, or student account navigation.
- Experience developing and delivering student success programming or workshops.
- Experience working in a higher education setting, particularly within student affairs or advising.
LICENSES AND CERTIFICATES
Preferred
- Training or certification in academic coaching, advising, or student success frameworks.
SKILLS
Required
- Proficient communication skills.
- Maintains a high degree of professionalism.
- Demonstrates time management and priority setting skills.
- Demonstrates a high commitment to quality.
- Possesses flexibility to work in a fast-paced, dynamic environment.
- Seeks to acquire knowledge in the area of specialty.
- Highly thorough and dependable.
- Demonstrates a high level of accuracy, even under pressure.
- Demonstrates ability to maintain confidential information.
- Ability to simultaneously handle multiple priorities.
- Demonstrates excellent judgment and decision-making skills.
- Demonstrates customer service skills.
- Knowledge of student development, counseling, or career development theories and practices.
- Knowledge of current needs and trends of student populations.
- Ability to advise students individually and in groups on student-related matters.
- Ability to build strong partnerships with students and other university departments.
Preferred
- Strong ability to build rapport and establish trust with student populations.
- Knowledge of student development theory and retention best practices.
- Ability to assess student needs and provide individualized support strategies.
- Strong problem-solving and conflict resolution skills.
- Data-informed decision-making and the ability to track student outcomes.
- High level of organization with the ability to manage multiple student caseloads.
- Ability to collaborate effectively across departments in a fast-paced environment.
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
IU South Bend Campus
South Bend, Indiana
Advertised Salary
$43,888 - $46,601.04 annually
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
- Comprehensive medical and dental insurance
- Health savings account with generous IU contributions
- Healthcare and dependent care flexible spending accounts
- Basic group life insurance paid by IU
- Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death and dismemberment insurance
- Base retirement plan with generous IU contributions, subject to vesting
- Voluntary supplemental retirement plan options
- Tuition subsidy for employees and family members taking IU courses
- 10 paid holidays plus a paid winter break each year
- Generous paid time off plans
- Paid leave for new parents and IU-sponsored volunteer events
- Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification
Career Level: Career
FLSA: Exempt
Job Function: Student Services
Job Family: Student Support
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
Contact Us
Request Support
Telephone: 812-856-1234
Department
TITAN SUCCESS CENTER (SB-TITN-IUSBA)
Department Information
The Titan Success Center at Indiana University South Bend is a student-centered support hub focused on promoting retention, persistence, and academic success for all students, with a particular emphasis on first-year, first-generation, and first-generation populations. The Center provides holistic support through coaching, resource navigation, and targeted interventions designed to remove barriers to student success.
The office collaborates closely with academic units, Financial Aid, Bursar, and campus partners to ensure students receive coordinated support throughout their academic journey. Key initiatives include first-year student coaching, support for 21st Century Scholars, and emerging first-generation student programming. The Titan Success Center plays a critical role in advancing institutional goals related to student success and completion.
Job Summary
Department Specific Responsibilities
- Serves as a primary coach for first-year students, providing proactive outreach, academic guidance, and success planning.
- Acts as a liaison between students and campus offices, including the Bursar and Financial Aid, to support financial literacy and resolve account-related concerns.
- Supports targeted student populations, including 21st Century Scholars and first-generation students, through individualized and group interventions.
- Monitors student progress, identifies at-risk students, and implements timely interventions to improve retention and persistence outcomes.
- Develops and facilitates workshops, programming, and outreach initiatives focused on student success, transition, and engagement.
- Collaborates with academic advisors, faculty, and student services to coordinate comprehensive support strategies.
- Tracks and reports student engagement, outcomes, and program effectiveness to inform continuous improvement efforts.
- Maintains accurate and confidential student records in compliance with university policies and Family Educational Rights and Privacy Act (FERPA) guidelines.
General Responsibilities
- Develops and implements programs and initiatives that provide support to students in crisis, facing adversity or challenges, or who belong to underrepresented or minority student populations.
- Interfaces directly with students by attending student programming events, advising student organization leaders, meeting 1-on-1 to discuss support needs, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives. Places emphasis on the confidentiality of student concerns, compliance with university policy, and a culture of care in all direct student interactions.
- Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student support goals, often coordinating funding to sponsor student programs and initiatives.
- Projects outcomes for support services offered at the program, department/division, or campus level. Measures and evaluates the effectiveness of student support initiatives against projected outcomes; regularly prepares reports on the impact on students and the budget, and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
- Serves on committees and performs student support research across the field of higher education and at peer institutions to identify and recommend best practices.
- Plans and coordinates communications for student support initiatives to ensure student participation, inclusion, and engagement.
- May provide guidance to other student support staff; makes process recommendations to the manager for improved delivery of service.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
Education
Required
- Bachelor's degree in education, public affairs, public health, counseling, social work, business, or related field.
Preferred
- Master's degree in Higher Education, Student Affairs, Counseling, Social Work, or a related field.
WORK EXPERIENCE
Required
- 2 years in student services, higher education, social work, counseling, law, or a related field.
Preferred
- Experience working with first-year, first-generation, or first-generation student populations.
- Experience in student success coaching, retention initiatives, or case management models.
- Familiarity with financial aid, bursar processes, or student account navigation.
- Experience developing and delivering student success programming or workshops.
- Experience working in a higher education setting, particularly within student affairs or advising.
LICENSES AND CERTIFICATES
Preferred
- Training or certification in academic coaching, advising, or student success frameworks.
SKILLS
Required
- Proficient communication skills.
- Maintains a high degree of professionalism.
- Demonstrates time management and priority setting skills.
- Demonstrates a high commitment to quality.
- Possesses flexibility to work in a fast-paced, dynamic environment.
- Seeks to acquire knowledge in the area of specialty.
- Highly thorough and dependable.
- Demonstrates a high level of accuracy, even under pressure.
- Demonstrates ability to maintain confidential information.
- Ability to simultaneously handle multiple priorities.
- Demonstrates excellent judgment and decision-making skills.
- Demonstrates customer service skills.
- Knowledge of student development, counseling, or career development theories and practices.
- Knowledge of current needs and trends of student populations.
- Ability to advise students individually and in groups on student-related matters.
- Ability to build strong partnerships with students and other university departments.
Preferred
- Strong ability to build rapport and establish trust with student populations.
- Knowledge of student development theory and retention best practices.
- Ability to assess student needs and provide individualized support strategies.
- Strong problem-solving and conflict resolution skills.
- Data-informed decision-making and the ability to track student outcomes.
- High level of organization with the ability to manage multiple student caseloads.
- Ability to collaborate effectively across departments in a fast-paced environment.
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
IU South Bend Campus
South Bend, Indiana
Advertised Salary
$43,888 - $46,601.04 annually
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
- Comprehensive medical and dental insurance
- Health savings account with generous IU contributions
- Healthcare and dependent care flexible spending accounts
- Basic group life insurance paid by IU
- Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death and dismemberment insurance
- Base retirement plan with generous IU contributions, subject to vesting
- Voluntary supplemental retirement plan options
- Tuition subsidy for employees and family members taking IU courses
- 10 paid holidays plus a paid winter break each year
- Generous paid time off plans
- Paid leave for new parents and IU-sponsored volunteer events
- Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification
Career Level: Career
FLSA: Exempt
Job Function: Student Services
Job Family: Student Support
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
Contact Us
Request Support
Telephone: 812-856-1234
See all 23+ Customer Service at Indiana University jobs
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Get Access To All JobsTips for Finding Customer Service Jobs at Indiana University Jobs
Frame Your Experience Around Student-Facing Support
Indiana University's Customer Service roles often center on student enrollment, financial aid inquiries, and bursar support. Tailor your resume to highlight experience resolving complex service requests in high-volume, compliance-driven environments, not just general customer support.
Verify Your OPT Timeline Before Applying
If you're on F-1 OPT, confirm your remaining authorization window covers IU's onboarding timeline. Universities often have longer HR processing cycles than private employers, so a 60-day grace period can shrink faster than expected.
Target Departments With Ongoing Service Demand
IU's Registrar, Bursar, and One.IU support offices hire Customer Service staff regularly. Focusing your applications on these units increases your odds of landing a role structured for long-term employment, which strengthens the case for H-1B sponsorship.
Browse Open Roles on Migrate Mate First
Use Migrate Mate to filter Customer Service openings at Indiana University by visa sponsorship type. This lets you prioritize roles where H-1B or Green Card sponsorship is already on the table before you invest time in the application.
Ask HR Directly About the LCA Filing Sequence
Before accepting an offer, ask IU's HR or international services office when the Labor Condition Application will be filed with DOL. Knowing that timeline helps you plan your start date and avoid gaps between your current authorization and your H-1B effective date.
Document Any Public Contact or Case Management Work
USCIS scrutinizes whether Customer Service roles meet H-1B specialty occupation standards. Gather documentation showing your position requires applying specialized knowledge, such as interpreting university policy, managing complex student accounts, or coordinating cross-departmental case resolution.
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Find Customer Service at Indiana University JobsFrequently Asked Questions
Does Indiana University sponsor H-1B visas for Customer Service?
Yes, Indiana University sponsors H-1B visas for Customer Service roles where the position meets USCIS specialty occupation criteria. Roles tied to complex student services, policy interpretation, or administrative case management are more likely to qualify. IU's international services office handles the filing process, including the Labor Condition Application submission to the Department of Labor.
How do I apply for Customer Service jobs at Indiana University?
Applications go through Indiana University's official careers portal at IU Jobs. Search by department or job category, and look for postings that specify visa sponsorship eligibility. You can also use Migrate Mate to browse IU Customer Service roles filtered by sponsorship type, which helps you identify the right openings before applying directly through IU's system.
Which visa types does Indiana University use for Customer Service employees?
Indiana University primarily uses the H-1B for professional Customer Service staff in specialty occupation roles. For longer-term pathways, IU also supports employment-based Green Card sponsorship through EB-2 or EB-3 categories, which typically require a PERM labor certification filed with the DOL. The appropriate pathway depends on your role, qualifications, and tenure at the university.
What qualifications are expected for Customer Service roles at Indiana University?
Most Customer Service positions at IU require a bachelor's degree, particularly for roles in student services, enrollment management, or bursar operations where H-1B sponsorship is a possibility. Experience in higher education administration, student account management, or complex case resolution strengthens your application. Roles that blend service delivery with policy knowledge tend to meet the specialty occupation threshold more clearly.
How do I plan my timeline for an H-1B sponsorship through Indiana University?
H-1B petitions must be filed with USCIS between April 1 and April 3 for an October 1 start date. If you're offered a role outside that window, IU may pursue cap-exempt status or explore other interim authorization options. Build in at least three to four months between your offer acceptance and your intended start date to allow for LCA certification and petition preparation.
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