Customer Service Jobs at Johnson Controls with Visa Sponsorship
Customer Service roles at Johnson Controls span technical support, account management, and field service coordination across building technologies and industrial systems. The company sponsors a range of work visas for qualified candidates in this function, making it a realistic target if you're navigating OPT, H-1B, or other work authorization timelines.
See All Customer Service at Johnson Controls JobsOverview
Showing 5 of 126+ Customer Service Jobs at Johnson Controls jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 126+ Customer Service Jobs at Johnson Controls
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Jobs at Johnson Controls.
Get Access To All JobsBe part of the future!
We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.
Work with an Award-Winning technology that delivers sustainability, safety, and health.
What we offer:
- Competitive Starting Pay
- On the Job Paid Training
- Tuition Reimbursement
- Global Advancement Opportunities with Unlimited Career Path
- Company Vehicle (as applicable)
- Referral Bonuses
- Comprehensive Benefits
- Medical/Dental/Vision insurance
- Health Savings Account (HSA)
- Life Insurance
- 401(k) savings plan with company match
- Short-Term and Long-Term Disability
- Employee Assistance Program
- Wellness Program
- And More!
What you will do
This position will be responsible for the scheduling and optimization of service work. Scheduler will have the responsibility of ensuring all customer commitments are met regarding service delivery. Coordinates customer service requests, from initiation to service completion by scheduling and dispatching technicians and helping to ensure technical service work is completed on time and according to customer expectations. Assesses team performance and makes adjustments as needed to ensure customer satisfaction and cost effectiveness.
How you will do it
- Utilize the automated scheduler functionality in Oracle (ACE) and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time, criticality of the call and proximity to the customer.
- Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert management of potential problems resulting from customer or field complaints and work to resolve.
- Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required.
- Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customer's expectations making judgements based on current workloads and priorities.
- Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals.
- All other duties as assigned.
What we look for
Required
- This role will work in the Allentown PA location.
- High School Diploma or equivalent
- 3-5 years of customer service
- Prior experience working as Fleet Scheduler or Service Coordinator
- Excellent communication skills
- Strong organizational skills
- Strong Microsoft Office Products
- Experience working in a SimplexGrinnell District or in a fast-paced work environment.
- Use of ACE/Oracle systems preferred.
- Product knowledge of life safety (fire alarm & sprinkler) equipment
HIRING HOURLY RANGE: $26.00-40.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.
For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.
Be part of the future!
We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.
Work with an Award-Winning technology that delivers sustainability, safety, and health.
What we offer:
- Competitive Starting Pay
- On the Job Paid Training
- Tuition Reimbursement
- Global Advancement Opportunities with Unlimited Career Path
- Company Vehicle (as applicable)
- Referral Bonuses
- Comprehensive Benefits
- Medical/Dental/Vision insurance
- Health Savings Account (HSA)
- Life Insurance
- 401(k) savings plan with company match
- Short-Term and Long-Term Disability
- Employee Assistance Program
- Wellness Program
- And More!
What you will do
This position will be responsible for the scheduling and optimization of service work. Scheduler will have the responsibility of ensuring all customer commitments are met regarding service delivery. Coordinates customer service requests, from initiation to service completion by scheduling and dispatching technicians and helping to ensure technical service work is completed on time and according to customer expectations. Assesses team performance and makes adjustments as needed to ensure customer satisfaction and cost effectiveness.
How you will do it
- Utilize the automated scheduler functionality in Oracle (ACE) and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time, criticality of the call and proximity to the customer.
- Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert management of potential problems resulting from customer or field complaints and work to resolve.
- Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required.
- Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customer's expectations making judgements based on current workloads and priorities.
- Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals.
- All other duties as assigned.
What we look for
Required
- This role will work in the Allentown PA location.
- High School Diploma or equivalent
- 3-5 years of customer service
- Prior experience working as Fleet Scheduler or Service Coordinator
- Excellent communication skills
- Strong organizational skills
- Strong Microsoft Office Products
- Experience working in a SimplexGrinnell District or in a fast-paced work environment.
- Use of ACE/Oracle systems preferred.
- Product knowledge of life safety (fire alarm & sprinkler) equipment
HIRING HOURLY RANGE: $26.00-40.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.
For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.
See all 126+ Customer Service at Johnson Controls jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at Johnson Controls roles.
Get Access To All JobsTips for Finding Customer Service Jobs at Johnson Controls Jobs
Frame your experience around industrial systems support
Johnson Controls hires customer service professionals who can troubleshoot HVAC, fire safety, and security systems, not just handle general inquiries. Tailor your resume to show technical product knowledge or experience supporting manufacturing or building technology clients.
Prioritize roles tied to service contracts
Customer Service openings linked to Johnson Controls' service contract divisions tend to require sustained client relationships, which strengthens the case for long-term sponsorship. Target job postings that mention accounts, renewals, or field coordination rather than entry-level call center work.
Start your OPT application process early
If you're on F-1 OPT, USCIS recommends filing your EAD application up to 90 days before your program end date. Delays in OPT processing can compress your start date window, which complicates onboarding timelines for employers like Johnson Controls with structured hiring cycles.
Confirm LCA certification before your start date
For H-1B sponsorship, Johnson Controls' HR or legal team must file a certified Labor Condition Application with DOL before USCIS can approve the petition. Ask your recruiter where the LCA stands, and verify the prevailing wage tier matches your offered role's actual responsibilities.
Use Migrate Mate to filter open roles by visa type
Johnson Controls posts Customer Service jobs across dozens of locations and business units. Use Migrate Mate to filter specifically for roles open to sponsored candidates, so you're not spending time on postings that won't move forward for international applicants.
Align your TN documentation to a qualifying category
Canadian and Mexican applicants pursuing TN status must map the Customer Service role to an eligible USMCA occupation. For Johnson Controls positions involving technical account management or systems engineering support, the Computer Systems Analyst or Engineer categories may apply, but the job offer letter must reflect that scope precisely.
Customer Service at Johnson Controls jobs are hiring across the US. Find yours.
Find Customer Service at Johnson Controls JobsFrequently Asked Questions
Does Johnson Controls sponsor H-1B visas for Customer Service?
Yes, Johnson Controls sponsors H-1B visas for Customer Service roles, particularly positions that require specialized technical knowledge of building systems, fire and security products, or industrial controls. Sponsorship is more common for roles with account management or field coordination responsibilities than for general support functions. Your offer letter should clearly reflect the specialty occupation nature of the role to support the petition.
How do I apply for Customer Service jobs at Johnson Controls?
You can apply directly through Johnson Controls' careers portal or browse open roles filtered by visa sponsorship eligibility on Migrate Mate. When applying, highlight any experience with technical products, service contracts, or building technologies, since those qualifications align directly with what Johnson Controls seeks in customer-facing roles. Tailor your application to the specific business unit, whether that's HVAC, fire safety, or security solutions.
Which visa types does Johnson Controls commonly use for Customer Service roles?
Johnson Controls sponsors several visa categories for Customer Service positions, including H-1B for specialty occupation roles, F-1 OPT and CPT for recent graduates, TN for Canadian and Mexican nationals in qualifying occupations, and J-1 for exchange visitors. For longer-term pathways, the company also supports EB-2 and EB-3 Green Card sponsorship, which is particularly relevant for candidates in technical customer support or account management functions.
What qualifications does Johnson Controls expect for sponsored Customer Service roles?
Johnson Controls typically expects a bachelor's degree for roles that qualify for H-1B sponsorship, often in business, engineering technology, or a related field. Beyond credentials, the company prioritizes hands-on familiarity with industrial or building systems, experience managing service contracts or technical accounts, and the ability to coordinate between field technicians and clients. Roles requiring only a high school diploma are less likely to support visa sponsorship.
How long does the sponsorship process take for a Customer Service role at Johnson Controls?
Timeline depends on your visa category. F-1 OPT can be active within 90 days of filing with USCIS, while H-1B sponsorship follows the annual cap cycle with an October 1 start date for most cap-subject cases. TN status for Canadian nationals can often be obtained at the port of entry on the same day. Factor in DOL Labor Condition Application certification time, typically seven business days, before any H-1B petition can be filed.
See which Customer Service at Johnson Controls employers are hiring and sponsoring visas right now.
Search Customer Service at Johnson Controls Jobs