Customer Service Jobs at Konecranes with Visa Sponsorship
Customer Service roles at Konecranes sit at the intersection of heavy industrial equipment and global client relationships, requiring technical fluency alongside strong communication skills. Konecranes has a track record of sponsoring international talent across service-facing functions, making it a realistic target for visa-sponsored candidates in manufacturing.
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Get Access To All JobsCompany Description
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Job Description
Position Covers the following Territories: Virginia to Florida
Candidate can reside in any of those States
KEY ACCOUNTABILITIES
Business Growth (Volume & Profitability)
- Set marketplace initiatives to achieve double digit growth within the territory primarily derived from direct reports aligned with Konecranes sales leaders, marketing, operations, and executives.
- Increasing revenue year over year from their direct reports.
Leadership
- Monitor, motivate and drive performance through effective hiring, training, development, and onboarding.
- Develop sales capabilities by coaching and mentoring sales professionals.
- Lead and ensure Safety in the territory. Commitment to the Leadership team (TOM, PM, TSM, ASM, ISM) as evidenced by growth in Orders, Sales, and Profitability.
Customer Focus
- Retain and expand SMA/Customer markets using research and technology as evidenced by improved market share.
- While in the field, direct the right sales channel at the right time to do the right thing for the customer.
Position Summary
The Territory Sales Manager owns the sales growth and customer retention of their area of responsibility. Provide leadership for service sales professionals and direct sales activities with a primary focus on team sales performance, individual sales target achievement, sales resource development, business development activities and local level key account responsibilities. The Territory Sales Manager is expected to review and direct pricing policies, oversee the renewal of key segment agreements and customer acquisition.
Responsibilities:
- The primary responsibilities are the Key Accountabilities. This will require in person visits with your people and customers throughout the assigned territory.
- Responsible for ensuring that sales resources effectively utilize CRM to manage customer relationships and sales excellence.
- Responsible for holding weekly coaching sessions with all sales resources to ensure they are meeting ComEx targets and execute individual development plans.
- Developing and mentoring the existing sales resources in product knowledge, application competence, systematic sales processes, route planning, sales calls, closing techniques and general sales presentation skills.
- Responsible for overseeing, collecting, and reporting on the Business Review activities and the results.
- Submittal of a monthly Rush Report. This report includes a 3-month forecast of sales and orders, sales quotation levels by SP's, key orders, quotes, and lost orders. This report is to be done in cooperation with the territory operations manager and submitted jointly for month end.
- Participation in monthly management meetings to review status of the business. Specific areas of concern may be addressed for evaluation and some preparation and study may be required.
- Decisions regarding billing issues, questionable warranty or goodwill issues will be the collective responsibility of the management team.
- Responsible for generating the sales required to meet the budgeted sales by SP’s and overseeing the process of service sales.
- Responsible for overseeing the resolution of all customer complaints to the satisfaction of the customer and in the best interest of Konecranes.
- Participate in the renewal of key segment agreements.
- Review and direct the pricing policies and CM2 levels for all service activities with the Territory Operations Manager as needed.
- Participate in annual and strategic business development issues.
- Provide market and competitive information periodically.
- Responsible for hiring and firing decisions of sales personnel. These decisions must be discussed with the Vice-President of Sales before proceeding.
- Responsible for resolving credit or billing problems the Branch teams or Operations Management has not been able to resolve.
- Responsible for all elements included in the Service Sales Representatives job description. This details the sales objectives and marketing programs.
- Perform other duties as assigned.
REQUIRED SKILLS & COMPETENCIES:
- Demonstrated leadership experience and well-developed “people” skills.
- Basic understanding of mechanical and electrical principles.
- Good written and verbal communication skills and good PC skills.
EDUCATION & EXPERIENCE:
- Bachelor’s degree or equivalent experience required.
- Minimum of eight (8) years’ experience as a manager in service-related sales or operations, or equivalent experience.
Additional Information
What we offer:
Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!
Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service.
Holidays: 10 paid holidays per year.
Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16,000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.
Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.
Company Description
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Job Description
Position Covers the following Territories: Virginia to Florida
Candidate can reside in any of those States
KEY ACCOUNTABILITIES
Business Growth (Volume & Profitability)
- Set marketplace initiatives to achieve double digit growth within the territory primarily derived from direct reports aligned with Konecranes sales leaders, marketing, operations, and executives.
- Increasing revenue year over year from their direct reports.
Leadership
- Monitor, motivate and drive performance through effective hiring, training, development, and onboarding.
- Develop sales capabilities by coaching and mentoring sales professionals.
- Lead and ensure Safety in the territory. Commitment to the Leadership team (TOM, PM, TSM, ASM, ISM) as evidenced by growth in Orders, Sales, and Profitability.
Customer Focus
- Retain and expand SMA/Customer markets using research and technology as evidenced by improved market share.
- While in the field, direct the right sales channel at the right time to do the right thing for the customer.
Position Summary
The Territory Sales Manager owns the sales growth and customer retention of their area of responsibility. Provide leadership for service sales professionals and direct sales activities with a primary focus on team sales performance, individual sales target achievement, sales resource development, business development activities and local level key account responsibilities. The Territory Sales Manager is expected to review and direct pricing policies, oversee the renewal of key segment agreements and customer acquisition.
Responsibilities:
- The primary responsibilities are the Key Accountabilities. This will require in person visits with your people and customers throughout the assigned territory.
- Responsible for ensuring that sales resources effectively utilize CRM to manage customer relationships and sales excellence.
- Responsible for holding weekly coaching sessions with all sales resources to ensure they are meeting ComEx targets and execute individual development plans.
- Developing and mentoring the existing sales resources in product knowledge, application competence, systematic sales processes, route planning, sales calls, closing techniques and general sales presentation skills.
- Responsible for overseeing, collecting, and reporting on the Business Review activities and the results.
- Submittal of a monthly Rush Report. This report includes a 3-month forecast of sales and orders, sales quotation levels by SP's, key orders, quotes, and lost orders. This report is to be done in cooperation with the territory operations manager and submitted jointly for month end.
- Participation in monthly management meetings to review status of the business. Specific areas of concern may be addressed for evaluation and some preparation and study may be required.
- Decisions regarding billing issues, questionable warranty or goodwill issues will be the collective responsibility of the management team.
- Responsible for generating the sales required to meet the budgeted sales by SP’s and overseeing the process of service sales.
- Responsible for overseeing the resolution of all customer complaints to the satisfaction of the customer and in the best interest of Konecranes.
- Participate in the renewal of key segment agreements.
- Review and direct the pricing policies and CM2 levels for all service activities with the Territory Operations Manager as needed.
- Participate in annual and strategic business development issues.
- Provide market and competitive information periodically.
- Responsible for hiring and firing decisions of sales personnel. These decisions must be discussed with the Vice-President of Sales before proceeding.
- Responsible for resolving credit or billing problems the Branch teams or Operations Management has not been able to resolve.
- Responsible for all elements included in the Service Sales Representatives job description. This details the sales objectives and marketing programs.
- Perform other duties as assigned.
REQUIRED SKILLS & COMPETENCIES:
- Demonstrated leadership experience and well-developed “people” skills.
- Basic understanding of mechanical and electrical principles.
- Good written and verbal communication skills and good PC skills.
EDUCATION & EXPERIENCE:
- Bachelor’s degree or equivalent experience required.
- Minimum of eight (8) years’ experience as a manager in service-related sales or operations, or equivalent experience.
Additional Information
What we offer:
Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!
Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service.
Holidays: 10 paid holidays per year.
Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16,000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.
Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.
See all 24+ Customer Service at Konecranes jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at Konecranes roles.
Get Access To All JobsTips for Finding Customer Service Jobs at Konecranes Jobs
Frame your technical service background precisely
Konecranes customer service roles often require familiarity with crane systems, maintenance workflows, or industrial equipment lifecycles. Tailor your resume to reflect hands-on product knowledge or B2B client support in a manufacturing context, not generic service experience.
Target roles tied to field service coordination
Konecranes posts customer service positions that interface with field technicians and parts logistics. These roles carry stronger sponsorship rationale under the H-1B specialty occupation standard than front-line support roles, so prioritize applications where technical coordination is central to the job description.
Verify your OPT or CPT timeline before applying
If you're on F-1 OPT, confirm your authorization end date before submitting applications. Konecranes has sponsored F-1 candidates before, but your start date must align with their onboarding cycle to avoid gaps that complicate the offer process.
Ask about LCA filing during the offer stage
Once you receive an offer, confirm with the recruiter that a Labor Condition Application will be filed with DOL before your start date. For H-1B transfers or new petitions, the LCA must be certified first, and delays here can push back your actual start by several weeks.
Use Migrate Mate to identify open roles by visa type
Konecranes lists customer service openings across multiple U.S. locations, and sponsorship availability isn't always clear from the posting alone. Use Migrate Mate to filter Konecranes jobs by visa type so you're only spending time on roles where sponsorship is confirmed.
Research TN eligibility if you hold Canadian or Mexican citizenship
Some Konecranes customer service roles may qualify under the TN visa category for management consultants or certain technical positions. Review the DOL's USMCA occupational categories to assess whether your specific role and qualifications meet the TN criteria before the offer stage.
Customer Service at Konecranes jobs are hiring across the US. Find yours.
Find Customer Service at Konecranes JobsFrequently Asked Questions
Does Konecranes sponsor H-1B visas for Customer Service roles?
Yes, Konecranes has sponsored H-1B visas for customer service positions. These roles typically need to qualify as specialty occupations under USCIS standards, which means the position must require at least a bachelor's degree in a specific field. Customer service roles with technical or engineering components at Konecranes are more likely to meet this threshold than general support positions.
How do I apply for Customer Service jobs at Konecranes?
Start by browsing open customer service positions on Konecranes' careers page or through Migrate Mate, which lets you filter specifically for roles where visa sponsorship is available. Tailor your application to highlight any background in industrial equipment, field service coordination, or B2B client management, as these align closely with what Konecranes looks for in this function.
Which visa types are commonly used for Customer Service roles at Konecranes?
Konecranes has sponsored H-1B, F-1 OPT, F-1 CPT, and TN visas for roles across the company. For customer service specifically, F-1 OPT is a common entry point for recent graduates, while H-1B sponsorship is more typical for longer-term employment. TN may apply if you're a Canadian or Mexican citizen in a qualifying occupational category.
What qualifications does Konecranes expect for Customer Service positions?
Konecranes customer service roles in a manufacturing environment generally favor candidates with a background in engineering, industrial equipment, or technical support alongside strong communication skills. Familiarity with crane systems, service contract management, or parts and logistics coordination gives your application a clear advantage over candidates with only retail or call center experience.
How do I time my application around the H-1B cap and filing process?
H-1B cap-subject petitions are filed in April for an October 1 start date, and USCIS registration opens in March. If you're on OPT, confirm your authorization covers the gap between your start date and October 1, or ask Konecranes whether cap-exempt filing is possible through an affiliated institution. Starting conversations with recruiters by January gives you the most runway.
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