Customer Support Jobs at Konecranes with Visa Sponsorship
Customer Support roles at Konecranes sit at the intersection of heavy industrial equipment and global client relationships, covering technical troubleshooting, parts coordination, and service contract management. Konecranes has a track record of sponsoring work visas for qualified candidates in this function, including H-1B and OPT pathways.
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Get Access To All JobsCompany Description
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Job Description
POSITION TITLE: TERRITORY TECHNICAL SUPPORT MANAGER
Position is for Western Territory - Arizona, California, Idaho, Washington, Oregon and New Mexico
REPORTS TO: Vice President, Operations
PRINCIPAL RESPONSIBILITIES:
Responsible for assisting the Territory Engineered Modernization Sales Engineers, Service sales and management resources in any activities necessary to promote the sale and support of repairs, retrofits, lifting equipment, modernization, and consultation services. In addition, this position is expected to collaborate with Territory Sales resources to advance our customers’ knowledge of Konecranes products and solutions.
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Support the strategy to advance growth in engineered modernizations by assisting the sales process in field application, installation and sub-contractor selection of all modernization projects.
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Assist in all service-related technical opportunities by providing guidance to all Branch locations when requested.
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Provide expertise in the development of pre-packaged retro-fits of Konecranes equipment.
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Communicate and consult with the field organization in the development of specifications for lead generation and conceptual discussions for the advancement of Konecranes products and services.
-
Increase the effectiveness and efficiency of all major project activities using communication, technical expertise and organizational skills to achieve customer satisfaction and the financial goals of the business unit.
-
Review and make recommendations on contract documents, scope of supply and sales documents prior to submittal to the customer.
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Assist Konecranes sales team when requested in product introductions and Lunch & Learns to advance lead generation.
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At the request of Management, provide field support and supervision for major projects and/or activities not related to Engineered Modernizations.
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Assist the local branch resources on proper scope, sales activities, presentations and ultimately project management of Crane Reliability Study (“CRS”) services with responsibility for growth initiatives, management and operational aspects of “CRS” resources and activities (including its separable and individual aspects) within the territory assigned.
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Provide custodial care, distribution, and maintenance of all Konecranes specialized tooling and equipment (Rail Q RoboRail, Rope Q device).
REQUIRED SKILLS & EXPERIENCE:
Minimum of five-years technical expertise in electrical, mechanical and field installations relating to the overhead crane industry required. Must be able to read mechanical and electrical prints, process technical information and provide technical instructions. Must have the aptitude to learn at fast pace. Must have demonstrated leadership experience, well-developed “people” skills, a basic understanding of mechanical and electrical principles, good written and verbal communication skills and good PC skills, including proficiency in Microsoft Project, Excel and Word.
OTHER REQUIREMENTS
Travel estimated at 60% to meet with customers, sales support or other duties. Must have and maintain a good driving record, including a valid driver’s license. Must be willing and able to work at heights. Must show ability to work independently as well as in a team environment. Must be comfortable in a fast pace, growth-oriented environment. Must show commitment to safety.
Education:
Bachelor’s degree in Mechanical Engineering, Mechanical Engineering Technology or Electrical Engineering is preferred and/or equivalent experience in the crane industry recommending, suggesting, designing and evaluating solutions to customer issues on process equipment.
Additional Information
What we offer:
Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!
Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service.
Holidays: 10 paid holidays per year.
Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16,000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.
Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.
Company Description
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Job Description
POSITION TITLE: TERRITORY TECHNICAL SUPPORT MANAGER
Position is for Western Territory - Arizona, California, Idaho, Washington, Oregon and New Mexico
REPORTS TO: Vice President, Operations
PRINCIPAL RESPONSIBILITIES:
Responsible for assisting the Territory Engineered Modernization Sales Engineers, Service sales and management resources in any activities necessary to promote the sale and support of repairs, retrofits, lifting equipment, modernization, and consultation services. In addition, this position is expected to collaborate with Territory Sales resources to advance our customers’ knowledge of Konecranes products and solutions.
-
Support the strategy to advance growth in engineered modernizations by assisting the sales process in field application, installation and sub-contractor selection of all modernization projects.
-
Assist in all service-related technical opportunities by providing guidance to all Branch locations when requested.
-
Provide expertise in the development of pre-packaged retro-fits of Konecranes equipment.
-
Communicate and consult with the field organization in the development of specifications for lead generation and conceptual discussions for the advancement of Konecranes products and services.
-
Increase the effectiveness and efficiency of all major project activities using communication, technical expertise and organizational skills to achieve customer satisfaction and the financial goals of the business unit.
-
Review and make recommendations on contract documents, scope of supply and sales documents prior to submittal to the customer.
-
Assist Konecranes sales team when requested in product introductions and Lunch & Learns to advance lead generation.
-
At the request of Management, provide field support and supervision for major projects and/or activities not related to Engineered Modernizations.
-
Assist the local branch resources on proper scope, sales activities, presentations and ultimately project management of Crane Reliability Study (“CRS”) services with responsibility for growth initiatives, management and operational aspects of “CRS” resources and activities (including its separable and individual aspects) within the territory assigned.
-
Provide custodial care, distribution, and maintenance of all Konecranes specialized tooling and equipment (Rail Q RoboRail, Rope Q device).
REQUIRED SKILLS & EXPERIENCE:
Minimum of five-years technical expertise in electrical, mechanical and field installations relating to the overhead crane industry required. Must be able to read mechanical and electrical prints, process technical information and provide technical instructions. Must have the aptitude to learn at fast pace. Must have demonstrated leadership experience, well-developed “people” skills, a basic understanding of mechanical and electrical principles, good written and verbal communication skills and good PC skills, including proficiency in Microsoft Project, Excel and Word.
OTHER REQUIREMENTS
Travel estimated at 60% to meet with customers, sales support or other duties. Must have and maintain a good driving record, including a valid driver’s license. Must be willing and able to work at heights. Must show ability to work independently as well as in a team environment. Must be comfortable in a fast pace, growth-oriented environment. Must show commitment to safety.
Education:
Bachelor’s degree in Mechanical Engineering, Mechanical Engineering Technology or Electrical Engineering is preferred and/or equivalent experience in the crane industry recommending, suggesting, designing and evaluating solutions to customer issues on process equipment.
Additional Information
What we offer:
Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!
Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service.
Holidays: 10 paid holidays per year.
Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16,000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.
Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.
See all 24+ Customer Support at Konecranes jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at Konecranes roles.
Get Access To All JobsTips for Finding Customer Support Jobs at Konecranes Jobs
Frame Your Technical Background for Industrial Support
Konecranes hires Customer Support staff who can engage with crane and lifting equipment clients on a technical level. Highlight any background in mechanical systems, industrial operations, or field service coordination when preparing your resume and application materials.
Target Roles Near Major Service Hubs
Konecranes operates service centers and port equipment facilities across the U.S. Focusing your search on locations with heavy manufacturing or logistics infrastructure increases your chances of landing a Customer Support opening with active hiring and sponsorship capacity.
Use Migrate Mate to Filter Verified Sponsoring Openings
Not every Customer Support listing at a manufacturing company leads to sponsorship. Use Migrate Mate to browse Konecranes openings filtered by visa type so you only apply to roles where sponsorship has been confirmed through actual filing history.
Align Your OPT Start Date with Their Hiring Cycle
If you're on F-1 OPT, confirm your remaining authorization window before applying. Konecranes needs enough time to onboard you and initiate an H-1B petition before your OPT expires. A cap-subject H-1B filed in March takes effect October 1, so timing your application accordingly matters.
Confirm the Role Qualifies as a Specialty Occupation
USCIS requires H-1B roles to meet specialty occupation standards, meaning a bachelor's degree in a specific field must be a genuine job requirement. For Customer Support at a technical manufacturer like Konecranes, degrees in engineering technology, industrial management, or supply chain typically support this classification.
Ask About Internal Transfer Options During the Offer Stage
Konecranes operates globally, and some candidates enter through international offices before transferring to U.S. roles. If you receive an offer abroad, ask your recruiter whether an L-1 intracompany transfer pathway is available alongside or instead of H-1B sponsorship.
Customer Support at Konecranes jobs are hiring across the US. Find yours.
Find Customer Support at Konecranes JobsFrequently Asked Questions
Does Konecranes sponsor H-1B visas for Customer Support roles?
Yes, Konecranes has sponsored H-1B visas for Customer Support positions. Sponsorship is not guaranteed for every opening, so confirming with the recruiter during your initial conversation is the most reliable approach. Roles that require a specific bachelor's degree, such as engineering or industrial management, are more likely to qualify under USCIS specialty occupation standards.
How do I apply for Customer Support jobs at Konecranes?
You can apply directly through the Konecranes careers portal. Before applying, filter for roles that align with your visa type and work authorization timeline. Migrate Mate lets you browse Konecranes Customer Support openings with verified sponsorship history, which helps you prioritize applications where your visa situation is a realistic fit rather than an afterthought.
Which visa types does Konecranes use for Customer Support positions?
Konecranes has used H-1B, F-1 OPT, F-1 CPT, and TN visas for roles in this function. H-1B is the primary long-term sponsorship path. OPT and CPT allow students to begin work before H-1B sponsorship is initiated. TN visas are available to Canadian and Mexican nationals in qualifying professional categories under the USMCA agreement.
What qualifications does Konecranes expect for Customer Support roles?
Konecranes typically looks for candidates with backgrounds in engineering, industrial technology, supply chain, or business operations. Customer Support at a heavy equipment manufacturer often involves coordinating service contracts, resolving technical issues with cranes or port equipment, and managing parts logistics. Strong communication skills and familiarity with industrial systems carry real weight in the hiring process.
How do I plan my visa timeline when targeting a Customer Support role at Konecranes?
If you need H-1B sponsorship, the cap-subject petition must be filed in April for an October 1 start date. If you're currently on OPT, verify you have enough time remaining for Konecranes to complete onboarding and initiate the petition. TN visa holders and CPT students have more flexible timelines since those pathways are not subject to the annual lottery and cap.
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