Customer Support Jobs at Life Time with Visa Sponsorship
Customer Support roles at Life Time span front-desk operations, member services, and fitness facility coordination across a large network of health and wellness clubs. Life Time has sponsored international talent for these positions, making it a viable target if you're on OPT, CPT, or pursuing longer-term employment-based sponsorship.
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Get Access To All JobsWhat We're Doing to Help Keep You Safe: Life Time has always been dedicated to delivering a healthy way of life to our communities, and we want you to know that we have a healthy, safe and clean environment for you to work. From a carefully phased approach to reopening, to enhanced cleaning protocols and social distancing, together we can make the club experience safe for all.
Position Summary
Pilates Instructors are responsible for supporting all members in championing happier, and healthier lives by building and nurturing relationships. They provide a positive member experience that is educational, supporting, and upholds the integrity of the Life Time Brand.
Job Duties and Responsibilities
- Develops safe, professional, and comprehensive client programs that drive client goal achievement and retention
- Monitors and instructs clients during Pilates training sessions on the safe and effective use the equipment
- Conducts fitness consultations for new clients including pre-participation screening and goal setting to assess and recommend Pilates training programs
- Instructs both private and group Pilates classes
- Promotes and sells Pilates training programs and classes, Group Fitness classes and Personal Training to members
- Completes all administrative requirements associated with each client’s fitness plan
- Maintains the cleanliness of the Pilates studio
- Remains current on certifications and new trends in the industry
- Educates members on current health and fitness issues and trends
- Ensures all members feel competent, confident, and connected by providing superior customer service through complimentary and based services/programming
- Documents all aspects of client programming
- Remains current on credentials and continuing education to advance throughout the levels program
- Provides fitness floor assistance to all members to ensure safety, provide education, and motivate members
Position Requirements
- High School Diploma or GED
- 1 year of personal training experience
- Experience in Pilates program design
- Certified Pilates Trainer
- Trained and Certified in Reformer, Tower, Chair and Barrels
- Ability to sit, stand, walk, reach, climb, kneel and lift up to 50 pounds
- CPR and AED Certified
Preferred Requirements
- 150 - 400 hours comprehensive Pilates Certificate (minimum education to include; Mat, Reformer, Tower, Chair)
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
What We're Doing to Help Keep You Safe: Life Time has always been dedicated to delivering a healthy way of life to our communities, and we want you to know that we have a healthy, safe and clean environment for you to work. From a carefully phased approach to reopening, to enhanced cleaning protocols and social distancing, together we can make the club experience safe for all.
Position Summary
Pilates Instructors are responsible for supporting all members in championing happier, and healthier lives by building and nurturing relationships. They provide a positive member experience that is educational, supporting, and upholds the integrity of the Life Time Brand.
Job Duties and Responsibilities
- Develops safe, professional, and comprehensive client programs that drive client goal achievement and retention
- Monitors and instructs clients during Pilates training sessions on the safe and effective use the equipment
- Conducts fitness consultations for new clients including pre-participation screening and goal setting to assess and recommend Pilates training programs
- Instructs both private and group Pilates classes
- Promotes and sells Pilates training programs and classes, Group Fitness classes and Personal Training to members
- Completes all administrative requirements associated with each client’s fitness plan
- Maintains the cleanliness of the Pilates studio
- Remains current on certifications and new trends in the industry
- Educates members on current health and fitness issues and trends
- Ensures all members feel competent, confident, and connected by providing superior customer service through complimentary and based services/programming
- Documents all aspects of client programming
- Remains current on credentials and continuing education to advance throughout the levels program
- Provides fitness floor assistance to all members to ensure safety, provide education, and motivate members
Position Requirements
- High School Diploma or GED
- 1 year of personal training experience
- Experience in Pilates program design
- Certified Pilates Trainer
- Trained and Certified in Reformer, Tower, Chair and Barrels
- Ability to sit, stand, walk, reach, climb, kneel and lift up to 50 pounds
- CPR and AED Certified
Preferred Requirements
- 150 - 400 hours comprehensive Pilates Certificate (minimum education to include; Mat, Reformer, Tower, Chair)
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
See all 508+ Customer Support at Life Time jobs
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Get Access To All JobsTips for Finding Customer Support Jobs at Life Time Jobs
Tailor your resume for service environments
Life Time's Customer Support roles prioritize member retention and in-person service quality. Highlight any experience in hospitality, gym operations, or high-volume client-facing settings. A resume built around metrics like retention rates or satisfaction scores reads stronger than generic service descriptions.
Start your OPT authorization before applying
F-1 students should have their EAD card in hand before accepting any offer from Life Time. OPT authorization from USCIS can take two to three months, and front-desk or service roles often have faster hiring timelines that won't accommodate a lengthy authorization gap.
Target locations with high member volume
Life Time's flagship clubs in major metros like Chicago, Dallas, and New York carry more headcount and turnover in Customer Support functions, which means more active sponsorship conversations. Smaller markets may have fewer open roles and less familiarity with the PERM or EB-3 process.
Ask directly about EB-3 during the offer stage
Life Time has sponsored EB-2 and EB-3 pathways for select roles. If you receive an offer, ask the hiring manager or HR whether the position has been filed under PERM before and whether EB-3 sponsorship is available. Most candidates wait too long to raise this and lose leverage.
Use Migrate Mate to filter open roles by sponsorship type
Life Time posts Customer Support roles across hundreds of locations, but not every posting comes with sponsorship eligibility. Search on Migrate Mate to filter specifically for Life Time positions that align with your visa type, so you're not applying to roles the company won't sponsor.
Confirm E-Verify enrollment before your start date
Life Time participates in E-Verify, which means your employment eligibility is verified electronically through DHS and SSA. If you're on OPT or CPT, confirm your I-9 documents are current and that your EAD reflects the correct start date before your first shift to avoid onboarding delays.
Customer Support at Life Time jobs are hiring across the US. Find yours.
Find Customer Support at Life Time JobsFrequently Asked Questions
Does Life Time sponsor H-1B visas for Customer Supports?
Life Time's Customer Support roles are not typical H-1B candidates because H-1B requires a specialty occupation, generally defined as a position requiring a bachelor's degree in a specific field. Most front-desk and member services roles don't meet that threshold. Life Time's sponsorship activity for this function has leaned toward F-1 OPT, CPT, and employment-based Green Card categories like EB-2 and EB-3 instead.
How do I apply for Customer Support jobs at Life Time?
Life Time posts Customer Support openings directly on its careers site, organized by club location. Roles range from part-time front-desk positions to full-time member experience coordinators. If you need visa sponsorship, search on Migrate Mate to identify which open Life Time positions match your visa type before applying, so you avoid investing time in roles that won't lead to sponsorship.
Which visa types does Life Time commonly use for Customer Support roles?
Life Time has used F-1 OPT and F-1 CPT for students in customer-facing roles during degree programs or the post-graduation work period. For longer-term sponsorship, EB-3 through the PERM labor certification process is the most accessible pathway for Customer Support positions, as it covers workers in skilled and unskilled categories without requiring a specialty occupation determination.
What qualifications does Life Time expect for Customer Support roles?
Most Life Time Customer Support positions require prior experience in a service-oriented environment, strong interpersonal communication, and comfort working in a fast-paced fitness or hospitality setting. Roles in member services or club operations may also expect familiarity with scheduling software or point-of-sale systems. A degree is rarely required, but demonstrated reliability and member-facing experience carry significant weight in hiring decisions.
How do I plan my timeline if Life Time agrees to sponsor my Green Card?
EB-3 sponsorship through PERM starts with the employer filing a labor certification with the DOL, which can take six months or longer before USCIS sees the petition. After the I-140 is approved, your wait for a visa number depends on your country of birth. Indian and Chinese nationals face multi-year backlogs. Start the conversation with Life Time's HR team as early as possible in your employment to maximize your position in the queue.
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