Customer Support Jobs at MaineHealth with Visa Sponsorship
Customer Support roles at MaineHealth span patient-facing call centers, billing inquiries, and care coordination support across a large regional health system. MaineHealth has a track record of sponsoring international workers in this function across multiple visa categories, making it a viable target for qualified candidates navigating U.S. work authorization.
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MaineHealth Corporate
Clerical/Administrative Support
Req #: 73080
SUMMARY:
The Customer Service Associate II role is the second level of a five level career path and is responsible for answering incoming phone calls from patients, guarantors, and others such as insurance companies, attorney offices, or other healthcare providers, processing payments using online module or payment device, ensuring payments are correctly applied to accounts, and assisting with researching and responding to patient correspondence and voicemails. This role will also work in self pay follow-up including introduction to working in work queues.
BASIC QUALIFICATIONS
- Education: High School Diploma or GED preferred.
- License/Certifications: N/A
- Experience: One year of experience in a healthcare field or one year of experience in a call center required. Demonstrates competency in all essential functions of a Customer Service Associate I role.
- Additional Skills/Requirements Required: Proficient typing/keyboarding, data entry and Microsoft Office skills.
- Additional Skills/Requirements Preferred: Knowledge of medical terminology, medical billing procedures, CPT and ICD codes.
HIRING SCAM ALERT
MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to mhcareers@mainehealth.org.
ADDITIONAL INFORMATION
With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.
We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.
MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.
If you have questions about this role, please contact alyssa.lewis@mainehealth.org.
Description
MaineHealth Corporate
Clerical/Administrative Support
Req #: 73080
SUMMARY:
The Customer Service Associate II role is the second level of a five level career path and is responsible for answering incoming phone calls from patients, guarantors, and others such as insurance companies, attorney offices, or other healthcare providers, processing payments using online module or payment device, ensuring payments are correctly applied to accounts, and assisting with researching and responding to patient correspondence and voicemails. This role will also work in self pay follow-up including introduction to working in work queues.
BASIC QUALIFICATIONS
- Education: High School Diploma or GED preferred.
- License/Certifications: N/A
- Experience: One year of experience in a healthcare field or one year of experience in a call center required. Demonstrates competency in all essential functions of a Customer Service Associate I role.
- Additional Skills/Requirements Required: Proficient typing/keyboarding, data entry and Microsoft Office skills.
- Additional Skills/Requirements Preferred: Knowledge of medical terminology, medical billing procedures, CPT and ICD codes.
HIRING SCAM ALERT
MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to mhcareers@mainehealth.org.
ADDITIONAL INFORMATION
With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.
We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.
MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.
If you have questions about this role, please contact alyssa.lewis@mainehealth.org.
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Get Access To All JobsTips for Finding Customer Support Jobs at MaineHealth Jobs
Frame your credentials around healthcare communication standards
MaineHealth operates in a regulated clinical environment, so customer support candidates should document experience with medical terminology, HIPAA-adjacent workflows, or insurance billing. Concrete examples from healthcare settings strengthen your profile before you apply.
Target MaineHealth roles that list bilingual or EHR requirements
Postings that specify Epic or multilingual support signal higher-complexity roles that are harder to fill domestically. Those positions carry stronger business justification for sponsorship, which directly supports the LCA your employer files with DOL.
Clarify sponsorship intent before the final interview round
MaineHealth's HR process for large health system hires often involves multiple screening stages. Raise your visa requirements after a verbal indication of interest but before a formal offer, so the offer letter can reflect accurate start dates tied to USCIS processing.
Verify your OPT authorization aligns with a healthcare employer's E-Verify obligations
As a health system, MaineHealth is subject to federal contractor E-Verify requirements in some divisions. Confirm your F-1 OPT STEM extension and corresponding EAD are current before onboarding begins, since E-Verify mismatches can delay your start date.
Search Migrate Mate to identify current Customer Support openings at MaineHealth
Migrate Mate filters open roles by sponsorship history and visa type, so you can surface MaineHealth customer support positions where H-1B, TN, or OPT candidates have been successfully placed rather than cold-applying across the system's full job board.
Account for J-1 waiver timelines if you are on an exchange visa
If you hold a J-1 with a two-year home residency requirement, MaineHealth operates in Maine, which participates in Conrad 30 waiver programs for healthcare workers. Waiver approval through that pathway takes several months and must precede any H-1B petition filing.
Customer Support at MaineHealth jobs are hiring across the US. Find yours.
Find Customer Support at MaineHealth JobsFrequently Asked Questions
Does MaineHealth sponsor H-1B visas for Customer Support roles?
Yes, MaineHealth has sponsored H-1B visas for workers in customer support functions. As a large regional health system, it has the HR infrastructure to manage USCIS petitions and DOL Labor Condition Applications. Sponsorship is most consistent for roles requiring specialized skills, such as medical billing knowledge, EHR proficiency, or multilingual patient communication.
Which visa types does MaineHealth commonly sponsor for Customer Support positions?
MaineHealth sponsors across several nonimmigrant categories for customer support roles, including H-1B, TN for Canadian and Mexican nationals in qualifying occupations, J-1 for exchange visitors, and F-1 OPT and CPT for students completing degrees in healthcare administration or related fields. The right category depends on your nationality, degree, and role classification.
What qualifications does MaineHealth expect for Customer Support roles?
Most customer support openings at MaineHealth expect experience in patient services, healthcare call centers, insurance verification, or medical billing. Familiarity with Epic or similar EHR platforms is frequently listed. For international candidates, your degree should be in a relevant field such as healthcare administration, communications, or business to support any sponsorship classification.
How do I apply for Customer Support jobs at MaineHealth?
You can browse and apply for Customer Support positions at MaineHealth through Migrate Mate, which surfaces roles with confirmed sponsorship history so you know upfront whether a position is viable for your visa situation. Once you identify a role, apply through MaineHealth's careers portal and clearly note your work authorization status in your application materials.
How do I plan my timeline when pursuing H-1B sponsorship through MaineHealth?
The H-1B cap lottery opens each March for an October 1 start date, so an offer accepted in late winter gives the tightest workable timeline. MaineHealth must file your Labor Condition Application with DOL before submitting the USCIS petition. If you are currently on F-1 OPT, your EAD must remain valid through at least the cap-gap period to bridge any gap before October.
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