Customer Support Jobs at Medtronic with Visa Sponsorship
Medtronic hires Customer Support professionals across its medical device portfolio, from technical troubleshooting to clinical account coordination. The company has an established track record of sponsoring work visas for qualified candidates in this function, making it a realistic target if you need sponsorship to work in the U.S.
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Get Access To All JobsINTRODUCTION
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. It is open to candidates within the United States.
We are seeking a Product Support Representative to join a mission driven team focused on supporting U.S. veterans and the clinicians, caregivers, and VA staff who care for them. In this Tier 1, customer facing role, you will deliver timely, accurate support that helps ensure care is not disrupted. As part of the Acute Care & Monitoring organization, your work directly supports continuity of care, clinician confidence, and patient outcomes.
This role is especially well suited for individuals passionate about serving veterans and contributing to work that has a meaningful impact. Strong communication and customer support skills are essential, with technical expertise developed through training and hands on experience.
Schedule:
40 hours per week, within our business hours of Monday – Friday, 7 am – 7 pm central time zone. You will have a regular, predictable shift determined in collaboration with the manager based on business needs and your preferences. Overtime and on call rotations are available, but not required.
Compensation
- Starting base hourly rate: $21 / hour
- Optional overtime available, paid at 1.5x the base hourly rate
- Annual Bonus: Target of 5%
- 4 weeks paid time off per year
- 10 paid holidays per year
- 401(k) with up to 6% match
- Comprehensive benefits plan, including medical, dental, vision, and more
- Fully subsidized Bachelors degree programs paid up front, and many other paid training opportunities!
- Paid family, medical, and parental leave after 1 year of employment
- Many more benefits to choose from!
Who You’ll Support
- U.S. veterans using home health products
- Family members or caregivers
- VA care coordinators, nursing staff, and program support assistants
Key Responsibilities
- Respond to customer product inquiries, issues, or malfunctions via telephone and chat sessions, with phone support as the primary channel.
- Troubleshoot customer concerns and issues raised during training, product use, or product malfunctions, as well as software applications, and recommend appropriate corrective actions.
- Apply strong interpersonal skills and product knowledge to effectively respond to and resolve customer inquiries.
- Document customer interactions, troubleshooting steps, and recurring product issues clearly and accurately to support product quality initiatives and product development efforts.
- Utilize internal knowledge bases and collaborate with teammates through chat and escalation channels to resolve complex issues.
- Escalate unresolved or advanced technical issues to team leads or senior support resources as needed.
Minimum Qualifications:
- Minimum of 4 years of relevant work experience (college degree not required).
- Prior experience in a help desk, technical support, or product support environment
- Ability and willingness to successfully complete VA background clearance, including fingerprinting at a VA Medical Center shortly after hire.
Preferred Qualifications:
- Experience working with veterans, healthcare systems, or government clients
- Experience supporting healthcare, medical devices, or regulated products
- Relevant experience may include customer service, call center support, help desk, technical support, healthcare support, or other phone-based service roles.
- Demonstrated comfort handling high-volume phone-based customer interactions.
- Strong verbal communication, listening, and problem-solving skills.
- Ability to communicate effectively with both clinical and non-clinical audiences.
- Familiarity with knowledge base tools (e.g., Confluence or similar platforms)
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
U.S. Work Authorization & Sponsorship
At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Salary ranges for U.S (excl. PR) locations (USD): $40,800.00 - $61,200.00
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week:
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance, Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees:
- Incentive plans, 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
ABOUT MEDTRONIC
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
INTRODUCTION
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. It is open to candidates within the United States.
We are seeking a Product Support Representative to join a mission driven team focused on supporting U.S. veterans and the clinicians, caregivers, and VA staff who care for them. In this Tier 1, customer facing role, you will deliver timely, accurate support that helps ensure care is not disrupted. As part of the Acute Care & Monitoring organization, your work directly supports continuity of care, clinician confidence, and patient outcomes.
This role is especially well suited for individuals passionate about serving veterans and contributing to work that has a meaningful impact. Strong communication and customer support skills are essential, with technical expertise developed through training and hands on experience.
Schedule:
40 hours per week, within our business hours of Monday – Friday, 7 am – 7 pm central time zone. You will have a regular, predictable shift determined in collaboration with the manager based on business needs and your preferences. Overtime and on call rotations are available, but not required.
Compensation
- Starting base hourly rate: $21 / hour
- Optional overtime available, paid at 1.5x the base hourly rate
- Annual Bonus: Target of 5%
- 4 weeks paid time off per year
- 10 paid holidays per year
- 401(k) with up to 6% match
- Comprehensive benefits plan, including medical, dental, vision, and more
- Fully subsidized Bachelors degree programs paid up front, and many other paid training opportunities!
- Paid family, medical, and parental leave after 1 year of employment
- Many more benefits to choose from!
Who You’ll Support
- U.S. veterans using home health products
- Family members or caregivers
- VA care coordinators, nursing staff, and program support assistants
Key Responsibilities
- Respond to customer product inquiries, issues, or malfunctions via telephone and chat sessions, with phone support as the primary channel.
- Troubleshoot customer concerns and issues raised during training, product use, or product malfunctions, as well as software applications, and recommend appropriate corrective actions.
- Apply strong interpersonal skills and product knowledge to effectively respond to and resolve customer inquiries.
- Document customer interactions, troubleshooting steps, and recurring product issues clearly and accurately to support product quality initiatives and product development efforts.
- Utilize internal knowledge bases and collaborate with teammates through chat and escalation channels to resolve complex issues.
- Escalate unresolved or advanced technical issues to team leads or senior support resources as needed.
Minimum Qualifications:
- Minimum of 4 years of relevant work experience (college degree not required).
- Prior experience in a help desk, technical support, or product support environment
- Ability and willingness to successfully complete VA background clearance, including fingerprinting at a VA Medical Center shortly after hire.
Preferred Qualifications:
- Experience working with veterans, healthcare systems, or government clients
- Experience supporting healthcare, medical devices, or regulated products
- Relevant experience may include customer service, call center support, help desk, technical support, healthcare support, or other phone-based service roles.
- Demonstrated comfort handling high-volume phone-based customer interactions.
- Strong verbal communication, listening, and problem-solving skills.
- Ability to communicate effectively with both clinical and non-clinical audiences.
- Familiarity with knowledge base tools (e.g., Confluence or similar platforms)
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
U.S. Work Authorization & Sponsorship
At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Salary ranges for U.S (excl. PR) locations (USD): $40,800.00 - $61,200.00
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week:
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance, Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees:
- Incentive plans, 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
ABOUT MEDTRONIC
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
See all 144+ Customer Support at Medtronic jobs
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Get Access To All JobsTips for Finding Customer Support Jobs at Medtronic Jobs
Frame your credentials around clinical terminology
Medtronic's Customer Support roles often require familiarity with medical device workflows, regulatory language, and HIPAA-adjacent communication. Tailor your resume to reflect any experience supporting healthcare customers, clinical staff, or regulated product environments before applying.
Target roles tied to specific device divisions
Medtronic organizes Customer Support by product line, including cardiac, diabetes, and surgical technologies. Applying within a division where your technical background aligns gives your sponsorship request a clearer business case and a stronger specialty occupation argument for H-1B eligibility.
Confirm OPT STEM extension eligibility before accepting an offer
If you're on F-1 OPT, verify whether the Customer Support role qualifies for a 24-month STEM extension. Not all support functions are classified under STEM-designated SOC codes, so confirm this with Medtronic's HR team before your initial OPT period ends.
Ask about PERM timeline expectations during offer negotiation
For Green Card sponsorship through EB-2 or EB-3, PERM labor certification can take 18 months or longer. Ask directly whether Medtronic initiates PERM for Customer Support roles and at what point in your tenure the process typically begins.
Use Migrate Mate to filter open Customer Support roles by sponsorship type
Medtronic posts Customer Support positions across multiple locations and divisions. Use Migrate Mate to filter specifically for roles where Medtronic has a documented sponsorship pattern, so you're applying where your visa type is already accommodated rather than negotiating from scratch.
Prepare TN documentation before your start date if you're Canadian or Mexican
TN status for Customer Support roles often hinges on classifying the position under an eligible USMCA profession. Work with Medtronic's immigration counsel ahead of your border or consular appointment to confirm the job duties map to an approved TN category.
Customer Support at Medtronic jobs are hiring across the US. Find yours.
Find Customer Support at Medtronic JobsFrequently Asked Questions
Does Medtronic sponsor H-1B visas for Customer Support roles?
Yes, Medtronic sponsors H-1B visas for Customer Support roles where the position qualifies as a specialty occupation, typically requiring a bachelor's degree or higher in a relevant field. Customer Support positions tied to clinical account management, technical troubleshooting, or regulatory-adjacent functions tend to meet that threshold more reliably than general-purpose support roles.
How do I apply for Customer Support jobs at Medtronic?
Apply through Medtronic's careers portal and clearly indicate your need for visa sponsorship in your application. Tailoring your resume to the specific device division and noting any prior experience supporting healthcare or regulated industry customers will strengthen your candidacy. You can also browse Medtronic's open Customer Support positions on Migrate Mate, which filters roles by sponsorship track record.
Which visa types does Medtronic commonly sponsor for Customer Support positions?
Medtronic sponsors several visa types for Customer Support roles, including H-1B, TN (for Canadian and Mexican nationals), F-1 OPT and CPT for students, and Green Card pathways through EB-2 and EB-3 PERM. The visa type most applicable to you depends on your nationality, education level, and where you are in the immigration process.
What qualifications does Medtronic expect for Customer Support roles that include sponsorship?
Most Customer Support roles at Medtronic that receive visa sponsorship require at minimum a bachelor's degree, often in a field relevant to the device division, such as biomedical engineering, life sciences, nursing, or a related discipline. Practical experience supporting clinical or technical customers in a regulated environment is a strong differentiator. Language skills and familiarity with medical terminology also appear frequently in job requirements.
How do I time my application if I need H-1B sponsorship and am currently on OPT?
If you're on F-1 OPT, you'll need Medtronic to file your H-1B petition during the April cap season for an October 1 start. That means securing your offer and completing USCIS registration well before the March filing window. If your OPT expires before October 1, a timely-filed petition with a receipt notice can cover the gap under cap-gap provisions, provided your OPT is still valid at the time of filing.
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