Customer Support Jobs at Molina Healthcare with Visa Sponsorship
Customer Support roles at Molina Healthcare sit at the intersection of healthcare operations and member services, covering areas like claims assistance, benefits navigation, and care coordination support. Molina has an established track record of sponsoring international talent across multiple visa types for this function.
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Get Access To All JobsJOB SUMMARY
Provides level I support center customer service excellence to meet the needs of Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values. Provides product and service information, and identifies opportunities to improve the member and provider experience.
ESSENTIAL JOB DUTIES
- Provides service support to members and/or providers using one or more support center communication channels serving multiple states and/or products including but not limited to: phone, chat and email, in addition to other administrative off phone duties supporting Medicaid, Medicare and/or Marketplace lines of business.
- Conducts various surveys related to health assessments and member/provider satisfaction.
- Accurately documents pertinent details related to member or provider inquiries.
- Works regularly scheduled shifts within Molina hours of operation, follows protocol related to scheduled lunches and breaks, and accommodates overtime and/or weekends as needed.
- Demonstrates ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
- Listens attentively, captures relevant information, and identifies member or provider inquiries and concerns.
- Meets or exceeds individual performance goals established for the position in the areas of: call quality, attendance, adherence and other support center objectives.
- Proactively engages and collaborates with various internal/external stakeholders.
- Demonstrates personal responsibility and accountability by taking ownership of real-time solutioning and timely member and/or provider follow-up.
- Supports provider needs related to inquiries and assistance involving member eligibility and covered benefits, provider portal, and status of submitted claims.
REQUIRED QUALIFICATIONS
- Up to 1 year of customer service, call center and/or sales experience in a fast-paced/high-volume environment, or equivalent combination of relevant education and experience.
- Customer service skills.
- Data processing experience.
- Attention to detail, organizational and time-management skills, and ability to manage simultaneous tasks to meet business needs.
- Ability to maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA).
- Ability to establish and maintain positive and effective work relationships with coworkers, members, providers and customers.
- Effective verbal and written communication skills.
- Basic proficiency in Microsoft Office suite and applicable software programs.
PREFERRED QUALIFICATIONS
- Systems training/experience for the following: Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity.
- Call center experience.
- Managed care/health care experience.
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
JOB SUMMARY
Provides level I support center customer service excellence to meet the needs of Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values. Provides product and service information, and identifies opportunities to improve the member and provider experience.
ESSENTIAL JOB DUTIES
- Provides service support to members and/or providers using one or more support center communication channels serving multiple states and/or products including but not limited to: phone, chat and email, in addition to other administrative off phone duties supporting Medicaid, Medicare and/or Marketplace lines of business.
- Conducts various surveys related to health assessments and member/provider satisfaction.
- Accurately documents pertinent details related to member or provider inquiries.
- Works regularly scheduled shifts within Molina hours of operation, follows protocol related to scheduled lunches and breaks, and accommodates overtime and/or weekends as needed.
- Demonstrates ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
- Listens attentively, captures relevant information, and identifies member or provider inquiries and concerns.
- Meets or exceeds individual performance goals established for the position in the areas of: call quality, attendance, adherence and other support center objectives.
- Proactively engages and collaborates with various internal/external stakeholders.
- Demonstrates personal responsibility and accountability by taking ownership of real-time solutioning and timely member and/or provider follow-up.
- Supports provider needs related to inquiries and assistance involving member eligibility and covered benefits, provider portal, and status of submitted claims.
REQUIRED QUALIFICATIONS
- Up to 1 year of customer service, call center and/or sales experience in a fast-paced/high-volume environment, or equivalent combination of relevant education and experience.
- Customer service skills.
- Data processing experience.
- Attention to detail, organizational and time-management skills, and ability to manage simultaneous tasks to meet business needs.
- Ability to maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA).
- Ability to establish and maintain positive and effective work relationships with coworkers, members, providers and customers.
- Effective verbal and written communication skills.
- Basic proficiency in Microsoft Office suite and applicable software programs.
PREFERRED QUALIFICATIONS
- Systems training/experience for the following: Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity.
- Call center experience.
- Managed care/health care experience.
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
See all 102+ Customer Support at Molina Healthcare jobs
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Get Access To All JobsTips for Finding Customer Support Jobs at Molina Healthcare Jobs
Align your experience with Medicaid workflows
Molina serves Medicaid, Medicare, and Marketplace members, so framing your support background around government-managed care programs, prior authorizations, or benefits verification signals a direct fit that hiring managers recognize immediately.
Target Molina's state-specific Medicaid plans
Molina operates managed care plans across multiple states, and Customer Support roles are often posted at the plan level, not just corporate. Searching by state subsidiary surfaces openings that company-wide searches miss.
Use Migrate Mate to filter Customer Support roles by sponsorship type
Molina lists roles that sponsor H-1B, TN, and Green Card pathways, but not every posting makes that explicit. Migrate Mate lets you filter Molina's Customer Support openings by the exact visa type you need before you invest time applying.
Time your H-1B filing around the October start date
If Molina extends you a Customer Support offer requiring H-1B sponsorship, the USCIS cap-subject petition must be filed in April for an October 1 start. Confirm your offer letter timing leaves enough lead time for your employer's legal team.
Customer Support at Molina Healthcare jobs are hiring across the US. Find yours.
Find Customer Support at Molina Healthcare JobsFrequently Asked Questions
Does Molina Healthcare sponsor H-1B visas for Customer Support roles?
Yes, Molina Healthcare sponsors H-1B visas for Customer Support positions. These roles typically qualify as specialty occupations when they require a bachelor's degree in a relevant field such as healthcare administration, communications, or a related discipline. If you're on OPT bridging to H-1B, confirm your offer timeline aligns with the April filing window for an October 1 cap-subject start date.
How do I apply for Customer Support jobs at Molina Healthcare?
Applications go through Molina Healthcare's careers portal, where you can filter by function and location. Because Molina operates state-specific Medicaid plans, the same Customer Support role may appear under different subsidiaries. Migrate Mate aggregates Molina's sponsored openings in one place, so you can filter by visa type before applying and avoid wasting time on roles that don't match your authorization status.
Which visa types does Molina Healthcare commonly use for Customer Support positions?
Molina Healthcare sponsors H-1B, TN, F-1 OPT, F-1 CPT, and EB-2/EB-3 Green Card pathways for Customer Support roles. TN status is available to Canadian and Mexican nationals in eligible professional categories. OPT and CPT are common entry points for recent graduates. Longer-term employees may be sponsored for permanent residence through the PERM labor certification process leading to an EB-2 or EB-3 petition.
What qualifications does Molina Healthcare expect for Customer Support roles?
Most Customer Support positions at Molina require experience in a managed care, insurance, or healthcare call center environment. Familiarity with Medicaid or Medicare benefit structures, prior authorization processes, or claims navigation is a practical advantage. For H-1B eligibility, the role typically needs to require a specific bachelor's degree rather than accept any degree field, so review the job description carefully before assuming it qualifies.
How long does the sponsorship process take for a Customer Support role at Molina Healthcare?
Timeline depends heavily on visa type. F-1 OPT is immediate if your EAD is already issued. H-1B cap-subject petitions follow a fixed annual cycle with an October 1 start, so expect six months or more from offer to work authorization. Green Card sponsorship through PERM can take two to four years from initiation. USCIS premium processing is available for H-1B petitions and reduces USCIS adjudication to 15 business days.
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