Sales Support Specialist Jobs at Molina Healthcare with Visa Sponsorship
Sales Support Specialist jobs at Molina Healthcare sit at the intersection of healthcare operations and client-facing coordination, supporting managed care sales teams across multiple markets. Molina has a track record of sponsoring international talent for administrative and support functions, making it a realistic target for candidates on work visas.
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Get Access To All JobsJOB SUMMARY
This is a fully remote call center role and will work on Pacific time zone.
Provides level I support center customer service excellence to meet the needs of Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values. Provides product and service information, and identifies opportunities to improve the member and provider experience.
ESSENTIAL JOB DUTIES
- Provides service support to members and/or providers using one or more support center communication channels serving multiple states and/or products including but not limited to: phone, chat and email, in addition to other administrative off phone duties supporting Medicaid, Medicare and/or Marketplace lines of business.
- Conducts various surveys related to health assessments and member/provider satisfaction.
- Accurately documents pertinent details related to member or provider inquiries.
- Works regularly scheduled shifts within Molina hours of operation, follows protocol related to scheduled lunches and breaks, and accommodates overtime and/or weekends as needed.
- Demonstrates ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
- Listens attentively, captures relevant information, and identifies member or provider inquiries and concerns.
- Meets or exceeds individual performance goals established for the position in the areas of: call quality, attendance, adherence and other support center objectives.
- Proactively engages and collaborates with various internal/external stakeholders.
- Demonstrates personal responsibility and accountability by taking ownership of real-time solutioning and timely member and/or provider follow-up.
- Supports provider needs related to inquiries and assistance involving member eligibility and covered benefits, provider portal, and status of submitted claims.
REQUIRED QUALIFICATIONS
- Must be bilingual English/Spanish
- Up to 1 year of customer service, call center and/or sales experience in a fast-paced/high-volume environment, or equivalent combination of relevant education and experience.
- Customer service skills.
- Data processing experience.
- Attention to detail, organizational and time-management skills, and ability to manage simultaneous tasks to meet business needs.
- Ability to maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA).
- Ability to establish and maintain positive and effective work relationships with coworkers, members, providers and customers.
- Effective verbal and written communication skills.
- Basic proficiency in Microsoft Office suite and applicable software programs.
PREFERRED QUALIFICATIONS
- Systems training/experience for the following: Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity.
- Call center experience.
- Managed care/health care experience.
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
PAY RANGE
- Pay Range: $16.5 - $20.5 / HOURLY
Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
JOB SUMMARY
This is a fully remote call center role and will work on Pacific time zone.
Provides level I support center customer service excellence to meet the needs of Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values. Provides product and service information, and identifies opportunities to improve the member and provider experience.
ESSENTIAL JOB DUTIES
- Provides service support to members and/or providers using one or more support center communication channels serving multiple states and/or products including but not limited to: phone, chat and email, in addition to other administrative off phone duties supporting Medicaid, Medicare and/or Marketplace lines of business.
- Conducts various surveys related to health assessments and member/provider satisfaction.
- Accurately documents pertinent details related to member or provider inquiries.
- Works regularly scheduled shifts within Molina hours of operation, follows protocol related to scheduled lunches and breaks, and accommodates overtime and/or weekends as needed.
- Demonstrates ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
- Listens attentively, captures relevant information, and identifies member or provider inquiries and concerns.
- Meets or exceeds individual performance goals established for the position in the areas of: call quality, attendance, adherence and other support center objectives.
- Proactively engages and collaborates with various internal/external stakeholders.
- Demonstrates personal responsibility and accountability by taking ownership of real-time solutioning and timely member and/or provider follow-up.
- Supports provider needs related to inquiries and assistance involving member eligibility and covered benefits, provider portal, and status of submitted claims.
REQUIRED QUALIFICATIONS
- Must be bilingual English/Spanish
- Up to 1 year of customer service, call center and/or sales experience in a fast-paced/high-volume environment, or equivalent combination of relevant education and experience.
- Customer service skills.
- Data processing experience.
- Attention to detail, organizational and time-management skills, and ability to manage simultaneous tasks to meet business needs.
- Ability to maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA).
- Ability to establish and maintain positive and effective work relationships with coworkers, members, providers and customers.
- Effective verbal and written communication skills.
- Basic proficiency in Microsoft Office suite and applicable software programs.
PREFERRED QUALIFICATIONS
- Systems training/experience for the following: Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity.
- Call center experience.
- Managed care/health care experience.
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
PAY RANGE
- Pay Range: $16.5 - $20.5 / HOURLY
Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
See all Sales Support Specialist Jobs at Molina Healthcare
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Sales Support Specialist Jobs at Molina Healthcare.
Get Access To All JobsTips for Finding Sales Support Specialist Jobs at Molina Healthcare
Align your credentials to managed care
Molina operates exclusively in government-sponsored health plans like Medicaid and Medicare. Highlighting experience with health plan administration, provider relations, or insurance operations in your resume signals direct fit and reduces employer hesitation around sponsorship.
Target Molina's regional market hubs
Molina staffs Sales Support Specialists across specific state markets, not a single headquarters. Research which states have active Medicaid contracts and apply to postings tied to those markets, since sponsorship decisions are often made at the regional level.
Clarify OPT or CPT authorization early
If you're on F-1 status, confirm your OPT or CPT authorization aligns with the role's start date before interviews progress. Molina's HR teams in healthcare support functions expect clear work authorization timelines upfront to plan onboarding without delays.
Prepare for PERM documentation requirements
For Green Card pathways through EB-2 or EB-3, your employer will need to run a PERM labor certification through DOL. Gather degree certificates, transcripts, and employment history records now so you're not scrambling after an offer is extended.
Use Migrate Mate to filter sponsorship-friendly postings
Not every Molina job posting explicitly states visa sponsorship availability. Use Migrate Mate to filter Sales Support Specialist openings at Molina Healthcare by visa type, so you're spending time on roles where sponsorship is confirmed rather than guessing.
Negotiate H-1B filing timing with HR
H-1B cap-subject petitions have an April 1 filing window with an October 1 start date. If you receive an offer outside that window, work with Molina's HR team to structure your start date or explore a cap-exempt bridge arrangement if you hold existing H-1B status.
Frequently Asked Questions
Does Molina Healthcare sponsor H-1B visas for Sales Support Specialists?
Yes, Molina Healthcare has sponsored H-1B visas for roles in administrative and sales support functions. Sponsorship is not guaranteed for every posting, so confirm directly with the recruiter during initial screening. Roles tied to specific state Medicaid markets may have different hiring timelines that affect when an H-1B petition can be filed with USCIS.
How do I apply for Sales Support Specialist jobs at Molina Healthcare?
You can apply through Molina Healthcare's careers portal or use Migrate Mate to browse and filter open Sales Support Specialist roles that include visa sponsorship. When applying, tailor your resume to Molina's managed care focus, including any experience with health plan operations, CRM tools, or insurance sales support. Indicate your work authorization status clearly in the application.
Which visa types are commonly used for Sales Support Specialist roles at Molina Healthcare?
Molina has supported candidates on H-1B, F-1 OPT, F-1 CPT, TN visa, and EB-2 or EB-3 Green Card pathways for support function roles. TN visas apply to Canadian and Mexican nationals in qualifying occupations. F-1 OPT and CPT are common entry points for recent graduates, with H-1B sponsorship as a longer-term option after the initial work period.
What qualifications does Molina Healthcare expect for Sales Support Specialist candidates?
Molina typically expects experience in healthcare administration, managed care, or insurance sales support, along with proficiency in CRM systems and strong coordination skills. Familiarity with Medicaid or Medicare plan structures is a genuine differentiator. A bachelor's degree in business, healthcare administration, or a related field is standard for roles that may support an H-1B specialty occupation filing.
How do I plan my timeline around Molina Healthcare's sponsorship process?
If you're on F-1 OPT, track your authorization end date carefully and align your application timeline so Molina can file an H-1B petition before USCIS's April 1 filing window. For Green Card pathways, the PERM labor certification through DOL can take six months or more before the I-140 petition stage, so raise the conversation with HR early in the offer negotiation.