New Era Technology Visa Sponsorship USA
New Era Technology is a global managed services and IT solutions provider with a consistent track record of sponsoring skilled foreign nationals. The company supports H-1B, Green Card, and OPT pathways, making it a viable option for international tech professionals seeking long-term U.S. employment.
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Get Access To All JobsINTRODUCTION
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.
Position Purpose
The primary responsibility of this role is to support clients through answering, logging and troubleshooting incidents in an expedient, professional manner while developing relationships through outstanding client service.
Duties and Responsibilities
- Monitoring computer hardware performance and diagnosing system issues
- Installing new hardware in computers including adding or replacing computer memory (RAM) and installing disk drives
- Replacing worn or defective parts and clean computer hardware according manufacturers’ specifications
- Performing equipment testing following repairs
- Setting up new configurations for computers including OS image deployment
- Installing, configuring and upgrading software applications including rollout project
- Troubleshoot and resolve software application and OS related problems
- Using IT Service Management tools and systems to track and route cases (problem and request tickets) including standards for updating and changing case standards
- Identify, prioritize and escalate situations requiring urgent attention
- Perform system health check and mitigation to meet software and security standards including encryption, patching and backup
- Other related duties as required
Performance Measures
- Meeting client service level agreement (SLA) targets
- Meeting utilization targets
- Measures agreed and set during performance appraisal.
Qualifications
- Tertiary qualification in relevant field
- A+ certification or equivalent years of experience
Skills and Experience
- Minimum 1 year experience with installation and troubleshooting in a technical environment
- Knowledge and experience providing customer services in an IT environment
- Using any case management / support ticketing and knowledge-based systems
- Previous experience with Lenovo ThinkPad laptops, Apple MacBooks, MAC OS, Microsoft Windows 10 OS, Microsoft Office 365 / 2011/ 2016, CrashPlan, McAfee AV / ePO, Cisco AnyConnect VPN, Adobe Suite, Ping ID, SCCM and/or Casper
- Experience supporting Office 365
- Sound logical diagnostic ability
Attributes
- Positive attitude and collaborative approach in working within a team environment
- Strong customer service skills
- Strong oral and written communications
- Excellent interpersonal skills with the ability to communicate with a range of technical and non-technical people
- Ability to learn and adapt quickly to changes
- Critical thinking and analytical capabilities in troubleshooting and problem solving
- Planning, organizing and prioritizing skills
- Attention to detail
- Ability to problem solve and think both logically and laterally
- The ability to apply good time management discipline and work under pressure
- Client focused attitude
INTRODUCTION
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.
Position Purpose
The primary responsibility of this role is to support clients through answering, logging and troubleshooting incidents in an expedient, professional manner while developing relationships through outstanding client service.
Duties and Responsibilities
- Monitoring computer hardware performance and diagnosing system issues
- Installing new hardware in computers including adding or replacing computer memory (RAM) and installing disk drives
- Replacing worn or defective parts and clean computer hardware according manufacturers’ specifications
- Performing equipment testing following repairs
- Setting up new configurations for computers including OS image deployment
- Installing, configuring and upgrading software applications including rollout project
- Troubleshoot and resolve software application and OS related problems
- Using IT Service Management tools and systems to track and route cases (problem and request tickets) including standards for updating and changing case standards
- Identify, prioritize and escalate situations requiring urgent attention
- Perform system health check and mitigation to meet software and security standards including encryption, patching and backup
- Other related duties as required
Performance Measures
- Meeting client service level agreement (SLA) targets
- Meeting utilization targets
- Measures agreed and set during performance appraisal.
Qualifications
- Tertiary qualification in relevant field
- A+ certification or equivalent years of experience
Skills and Experience
- Minimum 1 year experience with installation and troubleshooting in a technical environment
- Knowledge and experience providing customer services in an IT environment
- Using any case management / support ticketing and knowledge-based systems
- Previous experience with Lenovo ThinkPad laptops, Apple MacBooks, MAC OS, Microsoft Windows 10 OS, Microsoft Office 365 / 2011/ 2016, CrashPlan, McAfee AV / ePO, Cisco AnyConnect VPN, Adobe Suite, Ping ID, SCCM and/or Casper
- Experience supporting Office 365
- Sound logical diagnostic ability
Attributes
- Positive attitude and collaborative approach in working within a team environment
- Strong customer service skills
- Strong oral and written communications
- Excellent interpersonal skills with the ability to communicate with a range of technical and non-technical people
- Ability to learn and adapt quickly to changes
- Critical thinking and analytical capabilities in troubleshooting and problem solving
- Planning, organizing and prioritizing skills
- Attention to detail
- Ability to problem solve and think both logically and laterally
- The ability to apply good time management discipline and work under pressure
- Client focused attitude
Job Roles at New Era Technology Companies
How to Get Visa Sponsorship in New Era Technology Visa Sponsorship USA
Target roles in IT services and managed solutions
New Era Technology's sponsorship activity clusters around technical and infrastructure roles. Focus your applications on positions in network engineering, cloud services, software development, and IT support, where the company has historically demonstrated willingness to sponsor.
Highlight credentials relevant to managed IT services
New Era Technology works across enterprise IT environments. Certifications in Cisco, Microsoft, or cloud platforms like AWS and Azure signal direct relevance to their client base and strengthen your case for sponsorship consideration during hiring.
Apply early in the H-1B cap cycle
If you need H-1B sponsorship, timing matters. New Era Technology's sponsorship pattern suggests H-1B is their primary pathway. Engaging hiring managers before March gives your application the best chance of inclusion in the annual lottery registration window.
Use Migrate Mate to filter for verified sponsorship history
Not every job posting makes sponsorship eligibility clear. Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history, helping you identify New Era Technology openings that are actually open to visa-sponsored candidates.
Ask about Green Card support during later-stage interviews
New Era Technology has sponsored Green Cards for employees, suggesting a willingness to invest in long-term retention. If permanent residency matters to you, raise it thoughtfully once an offer is in discussion, not in early screening rounds.
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Get Access To All JobsFrequently Asked Questions
Does New Era Technology sponsor H-1B visas?
Yes, New Era Technology sponsors H-1B visas, and it's the most common pathway the company uses for international hires. The company operates in the Technology and Software sector, where H-1B sponsorship for roles in engineering, IT services, and infrastructure is standard practice. If you're targeting New Era Technology, expect H-1B to be the primary route to employment authorization.
What visa types does New Era Technology sponsor?
New Era Technology sponsors H-1B, TN, F-1 OPT, and F-1 CPT visas, as well as Green Cards through employment-based immigrant visa categories including EB-2 and EB-3. This range makes the company accessible to candidates at various stages of their immigration journey, from recent graduates on OPT to experienced professionals seeking permanent residency.
Which roles or departments at New Era Technology are most likely to receive visa sponsorship?
Sponsorship at New Era Technology tends to concentrate in technical roles aligned with their managed services and IT solutions business. Positions in network engineering, cloud infrastructure, software development, and IT consulting are most likely to qualify. Roles requiring specialized credentials or certifications in enterprise technologies tend to be stronger candidates for sponsorship consideration than general business functions.
How do I find open roles at New Era Technology that offer visa sponsorship?
The most reliable way is to use Migrate Mate, which surfaces verified sponsorship data so you can browse New Era Technology job openings filtered by real filing history. This saves time compared to sifting through generic job listings where sponsorship eligibility is unclear or unstated. Look for roles matching your technical background in IT services, cloud, or network engineering.
How do I approach the application process at New Era Technology as an international candidate?
Be upfront about your visa status in your application and clarify which pathway applies to you, whether that's OPT, H-1B transfer, or a new H-1B petition. New Era Technology's experience across multiple visa types means their HR team is familiar with the process. For H-1B, engage early in the calendar year so there's time to file before the April registration deadline.
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