Customer Support Jobs at Nordstrom with Visa Sponsorship
Nordstrom's Customer Support roles span contact centers, in-store service, and digital channels, requiring strong communication skills and retail product knowledge. Nordstrom has an established track record of sponsoring international talent for these positions, making it a realistic target for visa-dependent job seekers.
See All Customer Support at Nordstrom JobsOverview
Showing 5 of 291+ Customer Support Jobs at Nordstrom jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 291+ Customer Support Jobs at Nordstrom
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support Jobs at Nordstrom.
Get Access To All JobsINTRODUCTION
In the Nordstrom Beauty Department, we strive to make our customers feel their best. As a member of the Beauty community, you'll create personalized beauty experiences for customers and be part of a passionate team that values your unique skills.
ROLE AND RESPONSIBILITIES
The Beauty Counter Manager plays a dual role – part salesperson, part teacher – while maximizing sales in their assigned beauty brand. Ideal candidates are results-oriented and thrive in a commissioned sales environment, are passionate about beauty trends and can build a customer following both in-store and digitally.
A day in the life…
- Conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals
- Collaborate with team members to create a welcoming and inclusive environment for all customers
- Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (inclusive of text and social media)
- Manage the scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize business results
- Keep department customer-ready through organization and cleanliness
- Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners
- Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts
BASIC QUALIFICATIONS
You own this if you have…
- Passion for customer service and beauty, including trends, makeup application, and skincare
- Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment
- Empathy and respect for all customers, providing a supportive environment during makeup and skincare application
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals, with interest in using networking and technology
- The ability to work a flexible schedule based on business needs, including evenings and weekends
- High level of ownership, accountability, and initiative
Physical Requirements:
- Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
- Frequent use of hands for grasping, fine manipulation, pushing and pulling
- Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
- Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
PREFERRED QUALIFICATIONS
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.
PAY RANGE DETAILS
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
- $27.20 - $28.30 Hourly
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.
JOB DETAILS
Job category
Date posted
04/17/2026
Position type
Job ID
R-830179
Salary range
$27.20 - $28.30
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Nordstrom keeps job postings open for at least one day after the posting date.
INTRODUCTION
In the Nordstrom Beauty Department, we strive to make our customers feel their best. As a member of the Beauty community, you'll create personalized beauty experiences for customers and be part of a passionate team that values your unique skills.
ROLE AND RESPONSIBILITIES
The Beauty Counter Manager plays a dual role – part salesperson, part teacher – while maximizing sales in their assigned beauty brand. Ideal candidates are results-oriented and thrive in a commissioned sales environment, are passionate about beauty trends and can build a customer following both in-store and digitally.
A day in the life…
- Conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals
- Collaborate with team members to create a welcoming and inclusive environment for all customers
- Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (inclusive of text and social media)
- Manage the scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize business results
- Keep department customer-ready through organization and cleanliness
- Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners
- Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts
BASIC QUALIFICATIONS
You own this if you have…
- Passion for customer service and beauty, including trends, makeup application, and skincare
- Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment
- Empathy and respect for all customers, providing a supportive environment during makeup and skincare application
- Strong multitasking, organization, and follow-through skills
- Drive to achieve sales goals, with interest in using networking and technology
- The ability to work a flexible schedule based on business needs, including evenings and weekends
- High level of ownership, accountability, and initiative
Physical Requirements:
- Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
- Frequent use of hands for grasping, fine manipulation, pushing and pulling
- Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
- Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
PREFERRED QUALIFICATIONS
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.
PAY RANGE DETAILS
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
- $27.20 - $28.30 Hourly
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.
JOB DETAILS
Job category
Date posted
04/17/2026
Position type
Job ID
R-830179
Salary range
$27.20 - $28.30
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Nordstrom keeps job postings open for at least one day after the posting date.
See all 291+ Customer Support at Nordstrom jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at Nordstrom roles.
Get Access To All JobsTips for Finding Customer Support Jobs at Nordstrom Jobs
Tailor Your Resume to Retail Service Language
Nordstrom's Customer Support hiring prioritizes measurable service outcomes, not just job duties. Quantify customer satisfaction scores, resolution rates, or handling times from past roles. Generic customer service resumes get filtered out before sponsorship conversations begin.
Target Roles Across Multiple Support Channels
Nordstrom fills Customer Support positions across phone, chat, email, and in-store service desks. Applying broadly across channels increases your chances, since sponsorship decisions often depend on specific team headcount and budget cycles rather than company-wide policy.
Ask Specifically About H-1B Cap Support
During offer negotiations, confirm whether Nordstrom will cover USCIS filing fees and premium processing for your H-1B petition. Retail employers sometimes limit fee coverage for non-corporate roles, so clarifying this before signing an offer avoids surprises at the filing stage.
Search for Open Roles Through Migrate Mate
Filter Customer Support openings at Nordstrom by visa type on Migrate Mate to find roles where sponsorship is confirmed. This saves you from applying to positions where international candidates have already been screened out of the pipeline.
Verify Your Nordstrom I-9 Eligibility Before Day One
Nordstrom uses E-Verify for employment authorization checks. Ensure your work authorization documents, whether an EAD, visa stamp, or I-94, are current and correctly reflect your status before your start date to avoid onboarding delays that can affect your record.
Customer Support at Nordstrom jobs are hiring across the US. Find yours.
Find Customer Support at Nordstrom JobsFrequently Asked Questions
Does Nordstrom sponsor H-1B visas for Customer Support roles?
Yes, Nordstrom has a documented history of sponsoring H-1B visas for Customer Support positions. Sponsorship is not guaranteed for every opening, and eligibility depends on the specific role, team budget, and timing relative to USCIS cap deadlines. Roles requiring specialized skills or bilingual capabilities tend to attract sponsorship more consistently than general service positions.
Which visa types does Nordstrom commonly use for Customer Support positions?
Nordstrom sponsors H-1B and TN visas for qualifying Customer Support roles, and actively hires candidates on F-1 OPT and CPT for entry-level and seasonal positions. For longer-term hires, the company has also initiated PERM labor certification processes supporting EB-2 and EB-3 Green Card pathways, particularly for employees who transition into permanent roles after initial sponsorship.
What qualifications does Nordstrom expect for Customer Support roles?
Nordstrom typically looks for proven experience in customer-facing environments, strong written and verbal communication skills, and familiarity with retail workflows such as order management, returns processing, or loyalty program support. For visa-sponsored positions, a relevant bachelor's degree strengthens your H-1B specialty occupation case, particularly for roles involving digital support, client relations, or operations coordination rather than general call-center work.
How do I apply for Customer Support jobs at Nordstrom?
You can browse and apply for Customer Support positions at Nordstrom directly through their careers portal. To find roles where visa sponsorship is confirmed and actively offered, use Migrate Mate to filter Nordstrom openings by visa type before applying. Applying early in the hiring cycle matters, especially if you need H-1B sponsorship, since USCIS cap filing deadlines in April create hard cutoffs for offer timing.
What is the typical timeline for visa sponsorship at Nordstrom for Customer Support hires?
For H-1B sponsorship, Nordstrom needs to file your petition with USCIS by the April 1 cap deadline, with employment starting no earlier than October 1. This means you need an offer finalized by late January or February at the latest. If you're on OPT with a gap-fill concern, confirm cap-gap protections apply to your situation before your OPT expiration date arrives.
See which Customer Support at Nordstrom employers are hiring and sponsoring visas right now.
Search Customer Support at Nordstrom Jobs