Customer Service Jobs at Northwest Bank with Visa Sponsorship
Customer Service roles at Northwest Bank sit within a regulated financial services environment where communication, compliance awareness, and client-facing skills matter as much as technical knowledge. Northwest Bank has a track record of sponsoring work visas for this function, covering both temporary work status and longer-term immigrant pathways.
See All Customer Service at Northwest Bank JobsOverview
Showing 5 of 62+ Customer Service Jobs at Northwest Bank jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 62+ Customer Service Jobs at Northwest Bank
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Jobs at Northwest Bank.
Get Access To All JobsJob Description
The Small Business Lending Manager leads and oversees a centralized small business lending platform supporting originations through the financial center banking system and Small Business Bankers. This role is accountable for driving high-quality, consistent production outcomes through clearly defined performance metrics, service-level standards, and disciplined execution across the end-to-end loan lifecycle.
The Manager is responsible for establishing, monitoring, and continuously improving measurable production, quality, and cycle-time metrics, ensuring loans are originated efficiently, accurately, and in alignment with risk appetite and profitability objectives. This includes the development and maintenance of a straight-through, scalable loan origination process that balances speed, quality, and control.
A core focus of the role is ensuring strict adherence to all applicable regulatory, legal, and compliance requirements, including internal policies, procedures, and operational risk management controls. The Manager ensures strong compliance governance, audit readiness, and consistent application of credit policy, while proactively identifying and addressing emerging regulatory, operational, and portfolio risks.
The role provides leadership and direct supervision to all small business underwriters, ensuring appropriate staffing levels, skill development, and performance management aligned to quality, accuracy, and productivity expectations. The Manager makes sound, risk-based credit decisions, reinforces underwriting discipline, and promotes accountability through ongoing quality reviews and portfolio analytics.
Additionally, the Small Business Lending Manager maintains a proactive portfolio management mindset, monitoring credit quality, concentration risks, and performance trends to support sustainable growth and early risk identification. The role partners closely with internal stakeholders, including Retail Banking, Loan Operations, and Small Business Loan teams, to ensure alignment, transparency, and continuous improvement across the small business lending ecosystem.
Essential Functions
- Participate in developing Northwest strategic initiatives and objectives
- Work closely with Small Business Executive Director to align end to end lending process and communication strategy
- Determine customer expectations and develop methods to improve customer service
- Oversee and approve career development and key appointments
- Develop service and delivery enhancements, manage SLA's
- Achieve/demonstrate greater department efficiencies
- Remain cognizant of prevailing economic conditions and markets
- Manage partnership with other Business lines to ensure a cohesive business development team
- Provide for enhanced customer service
- Ensure growth in revenue producing products and services
- Plan and oversee expansion of Small Business Lending Department
- Partner with senior leadership to identify and develop technological advancements - Significant strength in Scoring and OCR technology preferred
- Maintain comprehensive process to evaluate the creditworthiness of loan applications
- Cultivate relationships with outside business partners
- Develop specific measurable departmental goals and targets
- Assure underwriting administration is sufficient to properly mitigate credit risk
- Develop relevant statistics and related reports
- Understand and engage in Business lending related public relations/community involvement programs
- Ensure ongoing administration of all Small Business loans in accordance with industry standards and bank policy
- Oversee appropriate staffing levels within Small Business Lending
- In partnership with senior management engage in regular policy review and recommend updates accordingly
- Continually improve lending practices / procedures
- Monitor / improve measured risk based credit decisions
- Evaluate and interpret lending / related economic trends
- Oversee small business loan delinquency to minimize loss exposure
- Oversee the administration of all Small Business loans
- Coordinate the risk rating of all small business loans with Credit Administration
- Coordinate small business lending activities with credit activities
- Partner with internal stakeholders
- Recommend lending authority for all small business Underwriters to the Credit Committee
- Make recommendations on all proposed small business loans
- Participate in Senior Loan Committee as necessary
- Ensure small business loan interest rates are appropriately assigned
- Improve quality control systems and standards
- Recommend / develop fee-generating alternatives
- Strength in developing/refining scoring models and other technology based initiatives
- Recommend / develop improvements to procedures
- Establish increased productivity and profitability
- Recommend/develop product enhancements
- Identify and resolve compliance issues
- Communicate guidance within business unit staff and management
- Identify risks and implement controls to minimize risk
- Communicate identified risks to Chief Compliance Officer
- Supervise reviews and monitor programs for compliance
- Attending compliance training events to stay current with regulations
- Provide compliance training within business unit
- Report business unit’s state of compliance to the Chief Compliance Officer
- Attend and participate in Management Compliance Committee Meetings
- Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
- Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
- Work as part of a team
- Work with on-site equipment
Qualifications
- Bachelor's Degree Business, Finance, or related subject preferred
- 8 - 12 years Commercial Lending/Banking experience preferred
- 8 - 12 years Management experience preferred
- Extensive knowledge of regulatory/compliance issues
Travel Requirements
- As Needed - Underwriting team is based in PA, therefore any candidate outside of that geography will be required to travel to Warren, PA on a regular basis.
The pay range for this position is generally $115,000-$145,000 per year. Actual pay is based on various factors including but not limited to the successful candidate’s experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available.
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
Job Description
The Small Business Lending Manager leads and oversees a centralized small business lending platform supporting originations through the financial center banking system and Small Business Bankers. This role is accountable for driving high-quality, consistent production outcomes through clearly defined performance metrics, service-level standards, and disciplined execution across the end-to-end loan lifecycle.
The Manager is responsible for establishing, monitoring, and continuously improving measurable production, quality, and cycle-time metrics, ensuring loans are originated efficiently, accurately, and in alignment with risk appetite and profitability objectives. This includes the development and maintenance of a straight-through, scalable loan origination process that balances speed, quality, and control.
A core focus of the role is ensuring strict adherence to all applicable regulatory, legal, and compliance requirements, including internal policies, procedures, and operational risk management controls. The Manager ensures strong compliance governance, audit readiness, and consistent application of credit policy, while proactively identifying and addressing emerging regulatory, operational, and portfolio risks.
The role provides leadership and direct supervision to all small business underwriters, ensuring appropriate staffing levels, skill development, and performance management aligned to quality, accuracy, and productivity expectations. The Manager makes sound, risk-based credit decisions, reinforces underwriting discipline, and promotes accountability through ongoing quality reviews and portfolio analytics.
Additionally, the Small Business Lending Manager maintains a proactive portfolio management mindset, monitoring credit quality, concentration risks, and performance trends to support sustainable growth and early risk identification. The role partners closely with internal stakeholders, including Retail Banking, Loan Operations, and Small Business Loan teams, to ensure alignment, transparency, and continuous improvement across the small business lending ecosystem.
Essential Functions
- Participate in developing Northwest strategic initiatives and objectives
- Work closely with Small Business Executive Director to align end to end lending process and communication strategy
- Determine customer expectations and develop methods to improve customer service
- Oversee and approve career development and key appointments
- Develop service and delivery enhancements, manage SLA's
- Achieve/demonstrate greater department efficiencies
- Remain cognizant of prevailing economic conditions and markets
- Manage partnership with other Business lines to ensure a cohesive business development team
- Provide for enhanced customer service
- Ensure growth in revenue producing products and services
- Plan and oversee expansion of Small Business Lending Department
- Partner with senior leadership to identify and develop technological advancements - Significant strength in Scoring and OCR technology preferred
- Maintain comprehensive process to evaluate the creditworthiness of loan applications
- Cultivate relationships with outside business partners
- Develop specific measurable departmental goals and targets
- Assure underwriting administration is sufficient to properly mitigate credit risk
- Develop relevant statistics and related reports
- Understand and engage in Business lending related public relations/community involvement programs
- Ensure ongoing administration of all Small Business loans in accordance with industry standards and bank policy
- Oversee appropriate staffing levels within Small Business Lending
- In partnership with senior management engage in regular policy review and recommend updates accordingly
- Continually improve lending practices / procedures
- Monitor / improve measured risk based credit decisions
- Evaluate and interpret lending / related economic trends
- Oversee small business loan delinquency to minimize loss exposure
- Oversee the administration of all Small Business loans
- Coordinate the risk rating of all small business loans with Credit Administration
- Coordinate small business lending activities with credit activities
- Partner with internal stakeholders
- Recommend lending authority for all small business Underwriters to the Credit Committee
- Make recommendations on all proposed small business loans
- Participate in Senior Loan Committee as necessary
- Ensure small business loan interest rates are appropriately assigned
- Improve quality control systems and standards
- Recommend / develop fee-generating alternatives
- Strength in developing/refining scoring models and other technology based initiatives
- Recommend / develop improvements to procedures
- Establish increased productivity and profitability
- Recommend/develop product enhancements
- Identify and resolve compliance issues
- Communicate guidance within business unit staff and management
- Identify risks and implement controls to minimize risk
- Communicate identified risks to Chief Compliance Officer
- Supervise reviews and monitor programs for compliance
- Attending compliance training events to stay current with regulations
- Provide compliance training within business unit
- Report business unit’s state of compliance to the Chief Compliance Officer
- Attend and participate in Management Compliance Committee Meetings
- Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
- Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
- Work as part of a team
- Work with on-site equipment
Qualifications
- Bachelor's Degree Business, Finance, or related subject preferred
- 8 - 12 years Commercial Lending/Banking experience preferred
- 8 - 12 years Management experience preferred
- Extensive knowledge of regulatory/compliance issues
Travel Requirements
- As Needed - Underwriting team is based in PA, therefore any candidate outside of that geography will be required to travel to Warren, PA on a regular basis.
The pay range for this position is generally $115,000-$145,000 per year. Actual pay is based on various factors including but not limited to the successful candidate’s experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available.
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
See all 62+ Customer Service at Northwest Bank jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at Northwest Bank roles.
Get Access To All JobsTips for Finding Customer Service Jobs at Northwest Bank Jobs
Highlight Compliance Exposure in Your Resume
Banking Customer Service roles often require familiarity with KYC, AML, or regulatory disclosure processes. Framing your experience around these areas signals readiness for a regulated environment and strengthens your case at the resume screening stage.
Target Branches With Active OPT Hiring Patterns
Northwest Bank's Customer Service openings span retail branch and contact center environments. Prioritize applying to postings that list F-1 OPT or CPT explicitly, since those teams have active infrastructure for short-cycle work authorization rather than requiring a full H-1B petition upfront.
Ask About TN Eligibility Before Accepting an Offer
If you hold Canadian or Mexican citizenship, TN status can be faster to arrange than H-1B sponsorship. Northwest Bank sponsors TN visas for qualifying roles, so confirm during the offer stage whether your specific position and degree field meet DOL's TN occupation list criteria.
Time Your Application Around H-1B Cap Deadlines
USCIS opens H-1B registration each March for the following October start. If you're in your final OPT year, apply to Northwest Bank early enough that an offer can be secured before registration closes, giving HR time to complete the PERM and I-129 filing sequence.
Use Migrate Mate to Filter Northwest Bank Openings by Visa Type
Northwest Bank posts Customer Service roles across multiple locations and visa categories. Use Migrate Mate to filter specifically for sponsorship-eligible openings so you're only applying to positions where your visa type is already supported, not guessing from a generic job board.
Confirm EB-2 or EB-3 Pathway During Negotiation
Northwest Bank sponsors both EB-2 and EB-3 Green Card categories. During offer negotiation, ask whether the role qualifies for employer-sponsored permanent residency and what the typical timeline to PERM filing looks like, since Customer Service positions usually route through EB-3 labor certification.
Customer Service at Northwest Bank jobs are hiring across the US. Find yours.
Find Customer Service at Northwest Bank JobsFrequently Asked Questions
Does Northwest Bank sponsor H-1B visas for Customer Service?
Yes, Northwest Bank sponsors H-1B visas for Customer Service roles. Because H-1B requires demonstrating the position qualifies as a specialty occupation, roles that involve financial compliance, account management, or regulated advisory functions tend to be the strongest candidates. If you're currently on OPT, securing an offer before the March USCIS registration window is critical to maintaining continuous work authorization.
How do I apply for Customer Service jobs at Northwest Bank?
Applications go through Northwest Bank's careers portal, where Customer Service postings are listed by location and department. To find roles that already support your specific visa type, browse through Migrate Mate, which filters sponsorship-eligible openings so you can target positions where your work authorization is a known fit before applying.
Which visa types does Northwest Bank commonly use for Customer Service roles?
Northwest Bank sponsors H-1B, F-1 OPT, F-1 CPT, TN, and both EB-2 and EB-3 Green Card pathways for Customer Service positions. OPT and CPT are common entry points for recent graduates, while TN is an efficient option for Canadian and Mexican nationals whose degree aligns with an approved DOL occupation. H-1B and EB sponsorship are available for longer-term positions.
What qualifications does Northwest Bank expect for sponsored Customer Service roles?
Most sponsored Customer Service roles at Northwest Bank require a bachelor's degree, often in finance, business, communications, or a related field. Relevant experience in regulated financial environments, familiarity with KYC or AML processes, and strong client communication skills improve your candidacy. For H-1B eligibility specifically, the role needs to be structured as a specialty occupation requiring a degree in a specific discipline.
How long does the visa sponsorship process take for a Customer Service role at Northwest Bank?
Timeline varies by visa type. F-1 OPT authorization can be in place within weeks of an offer. TN status for Canadian citizens can often be obtained at the border on the same day. H-1B sponsorship follows USCIS's annual cap cycle, with a start date no earlier than October 1. EB-2 and EB-3 Green Card sponsorship through PERM typically takes one to three years from filing to approval.
See which Customer Service at Northwest Bank employers are hiring and sponsoring visas right now.
Search Customer Service at Northwest Bank Jobs