Customer Service Jobs at Oakley with Visa Sponsorship
Oakley's Customer Service roles span retail floor positions, technical product support, and wholesale account assistance, with the company showing a consistent willingness to sponsor international candidates across multiple visa categories. If you're targeting Oakley for a Customer Service career in the U.S., the path is real and well-traveled.
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Get Access To All JobsRequisition ID: 908577
Store #: 00B834 Johnson Creek
Position: Full-Time
Total Rewards: Benefits/Incentive Information
At Oakley, we believe everyone in the world can and will become better. We’re cultivating a safe and inclusive environment where all voices can evoke meaningful and purposeful change. When you’re free to be the best version of yourself is when you can Be Who You Are.
With us, you’ll be part of a team that’s influencing athletes, whether they’re running in your neighborhood or standing on an Olympic podium. Together we bring the latest in advanced eyewear technology and apparel innovation to our athletes and our customers. Every day at Oakley is a chance to grow, go further and achieve more. Oakley is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
GENERAL FUNCTION
The Store Manager contributes to Oakley's success by leading a team of store employees to create and maintain the Oakley Experience for our internal and external customers. The Store Manager directs and supervises the workforce, makes staffing decisions, ensures customer satisfaction, manages the store's financial performance, and sustains brand equity.
MAJOR DUTIES AND RESPONSIBILITIES
- Delivers excellent customer service and demonstrates a high degree of professionalism.
- Achieves high levels of sales performance and results.
- Recruits and hires top talent to meet store and company needs.
- Provides feedback through ongoing training, counseling, assessments and setting challenging goals to improve employee performance.
- Manages all employees in execution of daily tasks to maximize sales.
- Manages all visual standards in the store, including merchandise presentation, signage, lighting and general maintenance.
- Reviews operational reports and records to ensure adherence to Company policies and procedures, monitors store profitability and manages payroll matrix.
- Monitors and reviews inventory levels and paperwork in order to ensure accuracy of store inventory.
- Oversees compliance of Sales Consultants, Specialized Consultants and Sales Supervisors with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales, record-keeping procedures and overall maintenance of the store.
- Helps solve problems that affect the store's service, efficiency and productivity.
- Assists with all staff responsibilities as the workday may require.
BASIC QUALIFICATIONS
- 3+ years of retail sales experience within a specialty environment
- 1+ years of retail management experience
- Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends and holidays
- Strong communication skills (verbal & written), including strong relationship building skills
- Ability to develop and train staff, build relationships and utilize skills of staff most appropriately
- Ability to be on your feet most of the day or moving on the sales floor or stock room
- Ability to maneuver merchandise and lift up to 40 lbs.
- Physical activities include engaging in repetitive motions, bending, kneeling, twisting, stretching, squatting, pushing, pulling, lifting, climbing, carrying, walking, reaching and/or using a step stool on a frequent basis
PREFERRED QUALIFICATIONS
- Knowledge of Oakley and its products
- Outgoing, enthusiastic and sports-minded individual
- Bilingual
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
Requisition ID: 908577
Store #: 00B834 Johnson Creek
Position: Full-Time
Total Rewards: Benefits/Incentive Information
At Oakley, we believe everyone in the world can and will become better. We’re cultivating a safe and inclusive environment where all voices can evoke meaningful and purposeful change. When you’re free to be the best version of yourself is when you can Be Who You Are.
With us, you’ll be part of a team that’s influencing athletes, whether they’re running in your neighborhood or standing on an Olympic podium. Together we bring the latest in advanced eyewear technology and apparel innovation to our athletes and our customers. Every day at Oakley is a chance to grow, go further and achieve more. Oakley is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
GENERAL FUNCTION
The Store Manager contributes to Oakley's success by leading a team of store employees to create and maintain the Oakley Experience for our internal and external customers. The Store Manager directs and supervises the workforce, makes staffing decisions, ensures customer satisfaction, manages the store's financial performance, and sustains brand equity.
MAJOR DUTIES AND RESPONSIBILITIES
- Delivers excellent customer service and demonstrates a high degree of professionalism.
- Achieves high levels of sales performance and results.
- Recruits and hires top talent to meet store and company needs.
- Provides feedback through ongoing training, counseling, assessments and setting challenging goals to improve employee performance.
- Manages all employees in execution of daily tasks to maximize sales.
- Manages all visual standards in the store, including merchandise presentation, signage, lighting and general maintenance.
- Reviews operational reports and records to ensure adherence to Company policies and procedures, monitors store profitability and manages payroll matrix.
- Monitors and reviews inventory levels and paperwork in order to ensure accuracy of store inventory.
- Oversees compliance of Sales Consultants, Specialized Consultants and Sales Supervisors with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales, record-keeping procedures and overall maintenance of the store.
- Helps solve problems that affect the store's service, efficiency and productivity.
- Assists with all staff responsibilities as the workday may require.
BASIC QUALIFICATIONS
- 3+ years of retail sales experience within a specialty environment
- 1+ years of retail management experience
- Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends and holidays
- Strong communication skills (verbal & written), including strong relationship building skills
- Ability to develop and train staff, build relationships and utilize skills of staff most appropriately
- Ability to be on your feet most of the day or moving on the sales floor or stock room
- Ability to maneuver merchandise and lift up to 40 lbs.
- Physical activities include engaging in repetitive motions, bending, kneeling, twisting, stretching, squatting, pushing, pulling, lifting, climbing, carrying, walking, reaching and/or using a step stool on a frequent basis
PREFERRED QUALIFICATIONS
- Knowledge of Oakley and its products
- Outgoing, enthusiastic and sports-minded individual
- Bilingual
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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Get Access To All JobsTips for Finding Customer Service Jobs at Oakley Jobs
Align your experience with Oakley's product lines
Oakley prioritizes Customer Service candidates who can speak to eyewear, apparel, or performance sports gear. Document any retail or technical support experience involving premium consumer products, because generic service backgrounds get screened out early in their hiring process.
Apply ahead of the H-1B registration window
If you need H-1B sponsorship, timing your offer and onboarding to align with USCIS's annual March registration window is critical. Oakley needs time to prepare your petition, so securing an offer in late winter gives both sides a realistic runway.
Use Migrate Mate to target Oakley's open roles
Oakley posts Customer Service openings across retail locations and corporate channels simultaneously. Migrate Mate filters specifically for visa-sponsoring employers in retail, so you can identify and track Oakley postings that match your authorization needs without sifting through listings that don't sponsor.
Prepare your I-9 documents before your start date
Oakley, like all U.S. retail employers, uses E-Verify for employment eligibility. Have your Employment Authorization Document or visa stamp ready before your first day. Delays in document submission can push back your start date or complicate your status transition.
Customer Service at Oakley jobs are hiring across the US. Find yours.
Find Customer Service at Oakley JobsFrequently Asked Questions
Does Oakley sponsor H-1B visas for Customer Service?
Yes, Oakley sponsors H-1B visas and has an established track record of doing so for roles across its business functions, including Customer Service. Sponsorship is not automatic for every posting, so look for listings that explicitly mention visa sponsorship or work authorization support. Roles involving technical product knowledge or wholesale account management tend to have stronger sponsorship pathways.
How do I apply for Customer Service jobs at Oakley?
Applications go through Oakley's careers portal, where Customer Service roles are posted across retail locations and corporate offices. Filter postings by location and role type, and read each listing carefully for sponsorship language. Migrate Mate also aggregates Oakley's visa-sponsoring Customer Service openings, which makes it easier to identify positions aligned with your work authorization category before you apply.
Which visa types does Oakley commonly use for Customer Service roles?
Oakley sponsors H-1B, TN, and F-1 OPT and CPT for Customer Service positions, and has also filed EB-2 and EB-3 Green Card petitions for longer-term employees. F-1 OPT is often the entry point for recent graduates, while H-1B is the most common path for candidates seeking multi-year work authorization. TN is available to qualified Canadian and Mexican nationals in eligible occupational categories.
What qualifications does Oakley expect for sponsored Customer Service positions?
Oakley typically looks for candidates with direct retail or consumer goods experience, strong product knowledge, and the ability to handle both in-store and wholesale client interactions. For sponsored roles, a relevant bachelor's degree can strengthen your H-1B eligibility, particularly if the position involves technical support or account management. Fluency in a second language is an advantage in markets with international wholesale clients.
How do I time my application around visa filing deadlines?
For H-1B sponsorship, USCIS opens registration in early March each year for an October 1 start date. That means securing an offer from Oakley by January or February gives your employer sufficient preparation time. If you're on F-1 OPT, your 60-day grace period after program completion still counts toward the application process, so avoid letting that window lapse before formalizing your offer.
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