Customer Support Jobs at Oakley with Visa Sponsorship
Oakley hires Customer Support professionals to represent its brand across retail, e-commerce, and wholesale channels. The company has a track record of sponsoring work visas for this function, making it a realistic target if you're on OPT, TN, or looking for long-term H-1B or Green Card pathways in retail.
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Get Access To All JobsRequisition ID: 908577
Store #: 00B834 Johnson Creek
Position: Full-Time
Total Rewards: Benefits/Incentive Information
At Oakley, we believe everyone in the world can and will become better. We’re cultivating a safe and inclusive environment where all voices can evoke meaningful and purposeful change. When you’re free to be the best version of yourself is when you can Be Who You Are.
With us, you’ll be part of a team that’s influencing athletes, whether they’re running in your neighborhood or standing on an Olympic podium. Together we bring the latest in advanced eyewear technology and apparel innovation to our athletes and our customers. Every day at Oakley is a chance to grow, go further and achieve more. Oakley is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
GENERAL FUNCTION
The Store Manager contributes to Oakley's success by leading a team of store employees to create and maintain the Oakley Experience for our internal and external customers. The Store Manager directs and supervises the workforce, makes staffing decisions, ensures customer satisfaction, manages the store's financial performance, and sustains brand equity.
MAJOR DUTIES AND RESPONSIBILITIES
- Delivers excellent customer service and demonstrates a high degree of professionalism.
- Achieves high levels of sales performance and results.
- Recruits and hires top talent to meet store and company needs.
- Provides feedback through ongoing training, counseling, assessments and setting challenging goals to improve employee performance.
- Manages all employees in execution of daily tasks to maximize sales.
- Manages all visual standards in the store, including merchandise presentation, signage, lighting and general maintenance.
- Reviews operational reports and records to ensure adherence to Company policies and procedures, monitors store profitability and manages payroll matrix.
- Monitors and reviews inventory levels and paperwork in order to ensure accuracy of store inventory.
- Oversees compliance of Sales Consultants, Specialized Consultants and Sales Supervisors with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales, record-keeping procedures and overall maintenance of the store.
- Helps solve problems that affect the store's service, efficiency and productivity.
- Assists with all staff responsibilities as the workday may require.
BASIC QUALIFICATIONS
- 3+ years of retail sales experience within a specialty environment
- 1+ years of retail management experience
- Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends and holidays
- Strong communication skills (verbal & written), including strong relationship building skills
- Ability to develop and train staff, build relationships and utilize skills of staff most appropriately
- Ability to be on your feet most of the day or moving on the sales floor or stock room
- Ability to maneuver merchandise and lift up to 40 lbs.
- Physical activities include engaging in repetitive motions, bending, kneeling, twisting, stretching, squatting, pushing, pulling, lifting, climbing, carrying, walking, reaching and/or using a step stool on a frequent basis
PREFERRED QUALIFICATIONS
- Knowledge of Oakley and its products
- Outgoing, enthusiastic and sports-minded individual
- Bilingual
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
Requisition ID: 908577
Store #: 00B834 Johnson Creek
Position: Full-Time
Total Rewards: Benefits/Incentive Information
At Oakley, we believe everyone in the world can and will become better. We’re cultivating a safe and inclusive environment where all voices can evoke meaningful and purposeful change. When you’re free to be the best version of yourself is when you can Be Who You Are.
With us, you’ll be part of a team that’s influencing athletes, whether they’re running in your neighborhood or standing on an Olympic podium. Together we bring the latest in advanced eyewear technology and apparel innovation to our athletes and our customers. Every day at Oakley is a chance to grow, go further and achieve more. Oakley is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
GENERAL FUNCTION
The Store Manager contributes to Oakley's success by leading a team of store employees to create and maintain the Oakley Experience for our internal and external customers. The Store Manager directs and supervises the workforce, makes staffing decisions, ensures customer satisfaction, manages the store's financial performance, and sustains brand equity.
MAJOR DUTIES AND RESPONSIBILITIES
- Delivers excellent customer service and demonstrates a high degree of professionalism.
- Achieves high levels of sales performance and results.
- Recruits and hires top talent to meet store and company needs.
- Provides feedback through ongoing training, counseling, assessments and setting challenging goals to improve employee performance.
- Manages all employees in execution of daily tasks to maximize sales.
- Manages all visual standards in the store, including merchandise presentation, signage, lighting and general maintenance.
- Reviews operational reports and records to ensure adherence to Company policies and procedures, monitors store profitability and manages payroll matrix.
- Monitors and reviews inventory levels and paperwork in order to ensure accuracy of store inventory.
- Oversees compliance of Sales Consultants, Specialized Consultants and Sales Supervisors with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales, record-keeping procedures and overall maintenance of the store.
- Helps solve problems that affect the store's service, efficiency and productivity.
- Assists with all staff responsibilities as the workday may require.
BASIC QUALIFICATIONS
- 3+ years of retail sales experience within a specialty environment
- 1+ years of retail management experience
- Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends and holidays
- Strong communication skills (verbal & written), including strong relationship building skills
- Ability to develop and train staff, build relationships and utilize skills of staff most appropriately
- Ability to be on your feet most of the day or moving on the sales floor or stock room
- Ability to maneuver merchandise and lift up to 40 lbs.
- Physical activities include engaging in repetitive motions, bending, kneeling, twisting, stretching, squatting, pushing, pulling, lifting, climbing, carrying, walking, reaching and/or using a step stool on a frequent basis
PREFERRED QUALIFICATIONS
- Knowledge of Oakley and its products
- Outgoing, enthusiastic and sports-minded individual
- Bilingual
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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Get Access To All JobsTips for Finding Customer Support Jobs at Oakley Jobs
Align your resume with retail support language
Oakley's Customer Support roles emphasize product knowledge, order management, and omnichannel experience. Frame your resume around those terms, not generic helpdesk language, so your application clears initial screening for retail-specific competencies.
Confirm the role's LCA wage tier before accepting
Before signing an offer, verify the Labor Condition Application wage level against DOL prevailing wage data for your metro area. Customer Support salaries in retail vary by region, and your visa status depends on the employer meeting the certified wage.
Ask explicitly about TN eligibility during interviews
Canadian and Mexican nationals can pursue TN status for certain Customer Support roles if the position qualifies under USMCA. Not all Oakley hiring managers volunteer this option, so raise it directly once you reach the offer stage.
Use Migrate Mate to filter Oakley openings by visa type
Oakley posts Customer Support roles across multiple platforms, not all flagged for sponsorship. Use Migrate Mate to filter specifically for Oakley positions that align with your visa category, so you're not applying blind to roles that won't move forward.
Prepare documentation for PERM early if targeting Green Card
Oakley sponsors EB-2 and EB-3 Green Cards for some roles, and PERM labor certification requires detailed employment history records. Gather transcripts, prior employment letters, and credential evaluations before your employer initiates the process to avoid delays.
Customer Support at Oakley jobs are hiring across the US. Find yours.
Find Customer Support at Oakley JobsFrequently Asked Questions
Does Oakley sponsor H-1B visas for Customer Support roles?
Yes, Oakley has sponsored H-1B visas for Customer Support positions. Because H-1B requires the role to qualify as a specialty occupation, your strongest applications will be for positions that require a bachelor's degree in a relevant field such as business, communications, or a related discipline. Confirm the job description reflects those requirements before applying.
Which visa types does Oakley commonly use for Customer Support hires?
Oakley supports several visa categories for Customer Support roles, including H-1B, F-1 OPT, F-1 CPT, TN, and EB-2 and EB-3 Green Cards. F-1 OPT is common for recent graduates entering support functions, while TN is an option for Canadian and Mexican nationals whose roles fall under qualifying USMCA categories.
What qualifications does Oakley expect for Customer Support positions?
Oakley typically looks for experience in retail or consumer brand environments, strong written and verbal communication, and familiarity with order management or CRM systems. For sponsored roles, having a bachelor's degree strengthens your application considerably, particularly if the degree relates to business, communications, or operations. Bilingual candidates with language skills relevant to Oakley's international markets are often a stronger fit.
How do I apply for Customer Support jobs at Oakley?
You can browse and apply for Oakley's Customer Support openings through Migrate Mate, which filters listings by visa sponsorship eligibility so you can identify roles where your visa type is supported. When you apply, tailor your application to Oakley's retail and brand context, highlight any direct-to-consumer or wholesale support experience, and make your visa status clear in early conversations to avoid late-stage delays.
How do I manage timing between my visa status and Oakley's hiring process?
Oakley's retail hiring cycles can move quickly, but H-1B petitions must be filed before your current authorization lapses, and USCIS regular processing takes several months. If you're on OPT, start applying well before your expiration date. For H-1B, cap-subject petitions are only accepted in April, so timing your offer to align with that window matters significantly.
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