Customer Support Jobs at Orangetheory Fitness with Visa Sponsorship
Customer Support roles at Orangetheory Fitness sit at the intersection of fitness culture and member experience, handling everything from studio inquiries to membership management. Orangetheory has demonstrated a willingness to sponsor work visas for qualified candidates, including international applicants across several visa categories.
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Get Access To All JobsINTRODUCTION
Member Ambassadors assist in running all "front of house fitness studio operations. Ideal candidates hold a passion for fitness, have strong customer service skills, and have basic sales experience. The Member Ambassador is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including package offerings, memberships, membership renewals, retail and concession sales, and maximizing workout traffic.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Achieves daily, weekly and monthly sales and membership goals.
- Establishes and maintains an effective referral program.
- Maintains accurate records using established OTF sales systems.
- Conducts telephone inquiries/follow up calls/customer care calls.
- Leads OTF studio previews with prospects and/or fitness program holders.
- Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.
- Maintains an organized and clean lobby/front desk area.
- Processes accurate cash and credit card transactions.
- Delivers timely follow up and follow through activities with all prospective clients.
- Responds to member requests, inquiries and concerns with a sense of urgency.
- Troubleshoots and solves technical issues successfully.
- Conducts proper on-boarding of all OTF clients through the use of Client Intake Forms and FP Agreements.
- Works closely with Fitness Team to ensure that processes are fulfilled.
- Demonstrates a friendly, positive attitude and passion for OTF as a business.
- Models and supports OTF's values and culture.
- Other duties as assigned by supervisor.
REQUIRED SKILLS & QUALIFICATIONS
- Excellent interpersonal and customer service skills
- Solid verbal and written communication skills
- Detail-oriented and extremely organized with the ability to multi-task in a fast-paced environment
- Ability to identify, analyze, and develop solutions to problems
- Functional computer skills required MS Office basic programs (word, excel), Internet, Basic computer program software use
- Ability to work and function in an ORANGE TEAM environment (Orange is more than just a color, it's an attitude)
- Must have the ability to work a flexible schedule, including evenings and/or weekends
- Passion for health and fitness and helping others succeed
- Must possess a passion for continuous learning and a strong desire for career growth
EDUCATIONAL QUALIFICATIONS
- High School Diploma required
- Previous sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)
INTRODUCTION
Member Ambassadors assist in running all "front of house fitness studio operations. Ideal candidates hold a passion for fitness, have strong customer service skills, and have basic sales experience. The Member Ambassador is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including package offerings, memberships, membership renewals, retail and concession sales, and maximizing workout traffic.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Achieves daily, weekly and monthly sales and membership goals.
- Establishes and maintains an effective referral program.
- Maintains accurate records using established OTF sales systems.
- Conducts telephone inquiries/follow up calls/customer care calls.
- Leads OTF studio previews with prospects and/or fitness program holders.
- Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.
- Maintains an organized and clean lobby/front desk area.
- Processes accurate cash and credit card transactions.
- Delivers timely follow up and follow through activities with all prospective clients.
- Responds to member requests, inquiries and concerns with a sense of urgency.
- Troubleshoots and solves technical issues successfully.
- Conducts proper on-boarding of all OTF clients through the use of Client Intake Forms and FP Agreements.
- Works closely with Fitness Team to ensure that processes are fulfilled.
- Demonstrates a friendly, positive attitude and passion for OTF as a business.
- Models and supports OTF's values and culture.
- Other duties as assigned by supervisor.
REQUIRED SKILLS & QUALIFICATIONS
- Excellent interpersonal and customer service skills
- Solid verbal and written communication skills
- Detail-oriented and extremely organized with the ability to multi-task in a fast-paced environment
- Ability to identify, analyze, and develop solutions to problems
- Functional computer skills required MS Office basic programs (word, excel), Internet, Basic computer program software use
- Ability to work and function in an ORANGE TEAM environment (Orange is more than just a color, it's an attitude)
- Must have the ability to work a flexible schedule, including evenings and/or weekends
- Passion for health and fitness and helping others succeed
- Must possess a passion for continuous learning and a strong desire for career growth
EDUCATIONAL QUALIFICATIONS
- High School Diploma required
- Previous sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)
See all 287+ Customer Support at Orangetheory Fitness jobs
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Get Access To All JobsTips for Finding Customer Support Jobs at Orangetheory Fitness Jobs
Frame your fitness industry experience clearly
Customer Support roles at Orangetheory often require demonstrated experience in membership-based or subscription service environments. Highlight any background with gym management software, CRM tools, or handling high-volume member inquiries to differentiate yourself from general applicants.
Target studio-level and corporate support openings separately
Orangetheory posts Customer Support roles both at the corporate level and through individual franchise studios. Corporate roles are more likely to have formal sponsorship infrastructure, so filter your search accordingly before investing time in an application.
Understand when TN status applies to your role
TN visas are available to Canadian and Mexican nationals in specific occupational categories. Customer Support roles at Orangetheory may not fall cleanly into a TN-eligible category, so confirm your job title aligns with an approved DOL occupation before pursuing this path.
Ask about sponsorship before final interview stages
Bring up visa sponsorship after you've received a strong signal of interest, not at the first screen. Orangetheory's HR teams at corporate locations are familiar with the process. Asking during the offer negotiation stage avoids early filtering while giving you time to confirm the company's current filing capabilities.
Use Migrate Mate to filter verified sponsorship openings
Orangetheory posts Customer Support roles across multiple locations and hiring channels. Use Migrate Mate to surface positions where the company has an active sponsorship history, so you're applying to roles with a realistic path to work authorization rather than guessing from a generic job board.
Customer Support at Orangetheory Fitness jobs are hiring across the US. Find yours.
Find Customer Support at Orangetheory Fitness JobsFrequently Asked Questions
Does Orangetheory Fitness sponsor H-1B visas for Customer Supports?
Orangetheory Fitness has sponsored work visas for roles including Customer Support, though H-1B sponsorship is not guaranteed for every position or location. Sponsorship is more likely at the corporate level than through individual franchise studios. You'll want to confirm the specific role's sponsorship eligibility during the offer stage, as franchise-operated locations may have different policies than corporate-managed positions.
How do I apply for Customer Support jobs at Orangetheory Fitness?
Applications go through Orangetheory's careers portal, where roles are listed by location and department. For visa sponsorship specifically, Migrate Mate lets you browse Orangetheory Customer Support openings filtered by sponsorship history, which helps you prioritize applications to positions where international candidates have a realistic path to work authorization.
Which visa types are commonly used for Customer Support roles at Orangetheory Fitness?
Orangetheory has sponsored candidates through F-1 OPT, F-1 CPT, TN, and employment-based Green Card categories such as EB-2 and EB-3. F-1 OPT is the most accessible starting point for recent graduates. EB-3 sponsorship is relevant for longer-term employment but typically requires the employer to initiate a PERM labor certification process with the DOL before filing.
What qualifications does Orangetheory Fitness expect for Customer Support roles?
Most Customer Support positions at Orangetheory require experience in a customer-facing environment, comfort with membership management or scheduling software, and strong communication skills. For sponsored roles, you'll also need to demonstrate that your background supports the specialty occupation or experience thresholds required by the visa category you're pursuing, which is especially relevant for EB-3 filings.
How do I manage my visa timeline when accepting a Customer Support offer at Orangetheory Fitness?
If you're transitioning from F-1 OPT, make sure your EAD is valid before your start date and that you've accounted for the 60-day grace period if you're between roles. For H-1B cap filings, USCIS registration opens in March for an October 1 start date, which means you and your employer need to align early in the year to avoid a gap in authorization.
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