Customer Service Management Jobs at Orangetheory Fitness with Visa Sponsorship
Customer Service Management roles at Orangetheory Fitness sit at the intersection of fitness culture and operational leadership, overseeing member experience across studio locations. Orangetheory has demonstrated willingness to sponsor international talent for this function, making it a realistic target for F-1 OPT holders and candidates pursuing employment-based Green Card pathways.
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Get Access To All JobsINTRODUCTION
The Studio Manager leads the studio in all aspects of membership acquisition, retention, employee development, and achieving sales quotas. The Studio Manager will be responsible for the hiring, onboarding, and supervising of team members; planning, and assigning daily, weekly, and monthly goals, providing excellent customer service and directing work tasks. The Studio Manager will manage all aspects of the employee life cycle with continuous coaching, annual performance reviews plus rewarding and recognizing high performers. The Studio Manager reports to the Regional Sales and Operations Manager.
ROLE AND RESPONSIBILITIES
- Oversee the daily sales, performance, utilization, and operational needs of the studios
- Meet and exceed the key performance indicators (KPI) in areas of sales, revenue, membership, lead generation and attrition
- Generate sales leads through various operational initiatives and outreach tools
- Develop sales performance action plan based on membership targets
- Provide valid, timely & accurate daily reports of studios performance
- Hire, train, and develop studio to perform at high level and achieve key performance indicators (new joins, reduce cancellations & declines, sales targets, etc.)
- Lead weekly meetings and trainings with staff to ensure organizational efficiencies, goal planning, and staff development
- Collaborate cross-functionally with Head Coach, Regional Leaders, and corporate teams which include Marketing, Human Resources, Payroll, and Business Support Services
- Maintain the cleanliness, upkeep, and functional efficiency of fitness equipment of the studio facility; support may include moderate cleaning and/or assistance from facility contractors
- OTF Brand Ambassador for community engagement, civic networking, and collaborative initiatives. Executes and coordinates company’s marketing and ongoing sales drivers (pre-sale events, studio events, outreach)
- Maintain inventory and tracking of all studio equipment, shipments, janitorial and retail merchandise to include apparel, heart rate monitors, accessories, and other devices
- Studio operations will require work on weekends and holidays
- Build cohesion and engagement through regular participation in classes and events
BASIC QUALIFICATIONS
- Demonstrate competitive drive and performance at a high level
- Ability to prioritize, organize and effectively complete duties and projects
- Ability to manage difficult or emotional customer and employee situations
- Ability to lead, train, and develop others
- Motivates and inspires team members to meet highly attainable goals
- Interpersonal savvy with successful ability to connect with members, community, and public
- High business acumen with strength in making decisions that add value to the business
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office, mobile applications, and CRM’s
PREFERRED QUALIFICATIONS
- High school diploma or equivalent
- Bachelor’s degree, preferred
- 1-2 years of Orangetheory Fitness experience a plus
- 1 year of experience in retail or direct sales management/lead generation work settings
WORK CONDITIONS
- Routine telephone & email correspondence with internal and external customers
- Frequent walking indoors and outdoors
- Ability to lift 40 lbs
- Ability to bend, squat, reach, kneel, step, and stand on feet for extended periods of time
- Routine high levels of noise within work environment
- Ability to work flexible schedules as needed, including weekends and holidays
- Routine travel within local region; occasional travel outside of local region
INTRODUCTION
The Studio Manager leads the studio in all aspects of membership acquisition, retention, employee development, and achieving sales quotas. The Studio Manager will be responsible for the hiring, onboarding, and supervising of team members; planning, and assigning daily, weekly, and monthly goals, providing excellent customer service and directing work tasks. The Studio Manager will manage all aspects of the employee life cycle with continuous coaching, annual performance reviews plus rewarding and recognizing high performers. The Studio Manager reports to the Regional Sales and Operations Manager.
ROLE AND RESPONSIBILITIES
- Oversee the daily sales, performance, utilization, and operational needs of the studios
- Meet and exceed the key performance indicators (KPI) in areas of sales, revenue, membership, lead generation and attrition
- Generate sales leads through various operational initiatives and outreach tools
- Develop sales performance action plan based on membership targets
- Provide valid, timely & accurate daily reports of studios performance
- Hire, train, and develop studio to perform at high level and achieve key performance indicators (new joins, reduce cancellations & declines, sales targets, etc.)
- Lead weekly meetings and trainings with staff to ensure organizational efficiencies, goal planning, and staff development
- Collaborate cross-functionally with Head Coach, Regional Leaders, and corporate teams which include Marketing, Human Resources, Payroll, and Business Support Services
- Maintain the cleanliness, upkeep, and functional efficiency of fitness equipment of the studio facility; support may include moderate cleaning and/or assistance from facility contractors
- OTF Brand Ambassador for community engagement, civic networking, and collaborative initiatives. Executes and coordinates company’s marketing and ongoing sales drivers (pre-sale events, studio events, outreach)
- Maintain inventory and tracking of all studio equipment, shipments, janitorial and retail merchandise to include apparel, heart rate monitors, accessories, and other devices
- Studio operations will require work on weekends and holidays
- Build cohesion and engagement through regular participation in classes and events
BASIC QUALIFICATIONS
- Demonstrate competitive drive and performance at a high level
- Ability to prioritize, organize and effectively complete duties and projects
- Ability to manage difficult or emotional customer and employee situations
- Ability to lead, train, and develop others
- Motivates and inspires team members to meet highly attainable goals
- Interpersonal savvy with successful ability to connect with members, community, and public
- High business acumen with strength in making decisions that add value to the business
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office, mobile applications, and CRM’s
PREFERRED QUALIFICATIONS
- High school diploma or equivalent
- Bachelor’s degree, preferred
- 1-2 years of Orangetheory Fitness experience a plus
- 1 year of experience in retail or direct sales management/lead generation work settings
WORK CONDITIONS
- Routine telephone & email correspondence with internal and external customers
- Frequent walking indoors and outdoors
- Ability to lift 40 lbs
- Ability to bend, squat, reach, kneel, step, and stand on feet for extended periods of time
- Routine high levels of noise within work environment
- Ability to work flexible schedules as needed, including weekends and holidays
- Routine travel within local region; occasional travel outside of local region
See all 37+ Customer Service Management at Orangetheory Fitness jobs
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Orangetheory Fitness Jobs
Frame your degree around operations management
Orangetheory's Customer Service Management roles require overseeing staff scheduling, member retention, and studio performance. A degree in business administration, hospitality, or operations management directly supports an EB-3 or TN petition by aligning your credentials with the job's functional requirements.
Target corporate and multi-unit studio openings
Orangetheory's franchise structure means sponsorship decisions typically sit with corporate-affiliated studios or regional operators, not independent franchisees. Filter your applications toward corporate-managed locations, which are more likely to have HR infrastructure and legal resources to support visa filings.
Start CPT authorization before your graduation semester
If you're on F-1 status, CPT lets you take a management internship or co-op at Orangetheory before graduation without touching your OPT clock. Secure CPT authorization from your Designated School Official at least one semester early to avoid gaps between academic terms and your start date.
Clarify the PERM timeline before accepting an offer
EB-2 and EB-3 sponsorship for Customer Service Management roles involves a PERM labor certification through DOL before USCIS ever sees your petition. Ask the hiring team directly whether they use outside immigration counsel and how soon after your start date the PERM process typically begins.
Match your resume language to fitness industry metrics
Orangetheory evaluates managers on member retention rates, class booking performance, and front-desk team productivity. Quantify your prior customer service management experience in these terms so the job description written for your PERM or H-1B petition accurately reflects your actual duties and strengthens the filing.
Use Migrate Mate to filter verified sponsoring locations
Orangetheory's Customer Service Management openings span hundreds of locations with uneven sponsorship capacity. Use Migrate Mate to identify which postings are tied to employers with a confirmed visa sponsorship track record, so you're not investing application effort in studios that won't support a filing.
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Find Customer Service Management at Orangetheory Fitness JobsFrequently Asked Questions
Does Orangetheory Fitness sponsor H-1B visas for Customer Service Managements?
Orangetheory Fitness's sponsorship activity for Customer Service Management roles has been focused on employment-based Green Card pathways like EB-2 and EB-3, along with F-1 OPT and CPT, rather than H-1B. H-1B sponsorship is possible but less common for this function, and it depends heavily on whether the specific studio location is corporate-managed versus independently franchised.
How do I apply for Customer Service Management jobs at Orangetheory Fitness?
Applications typically go through Orangetheory's corporate careers portal. Because sponsorship availability varies by location type, filtering for corporate-affiliated openings before applying is worth the extra step. Migrate Mate lets you browse Customer Service Management roles at Orangetheory that are tied to employers with a documented sponsorship history, which saves significant time in your search.
Which visa types are commonly used for Customer Service Management roles at Orangetheory Fitness?
Orangetheory sponsors F-1 CPT and OPT for students and recent graduates entering management tracks, and pursues EB-2 or EB-3 Green Card filings for longer-term hires in this function. TN visa sponsorship is also available for Canadian and Mexican nationals whose credentials align with qualifying USMCA occupational categories.
What qualifications does Orangetheory Fitness expect for Customer Service Management roles?
Most postings require a bachelor's degree in a business-related field along with prior experience managing customer-facing teams, ideally in fitness, hospitality, or retail environments. Strong candidates demonstrate measurable outcomes in member retention, staff supervision, and revenue-driving metrics like class utilization rates, which also strengthens the job description used in any employment-based immigration filing.
How do I understand the timeline for visa sponsorship after receiving an offer from Orangetheory Fitness?
For F-1 OPT, USCIS recommends filing your EAD application at least 90 days before your program end date to avoid work authorization gaps. For EB-2 or EB-3 pathways, the DOL PERM process alone typically takes six months to over a year before the USCIS petition stage begins. Confirming the employer's immigration counsel and internal process timeline before signing an offer is essential.
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