Customer Service Jobs at Orlando Health with Visa Sponsorship
Customer Service roles at Orlando Health span patient access, billing support, and care coordination across one of Florida's largest health systems. Orlando Health has a track record of sponsoring international workers across multiple visa categories for this function, making it a viable target for job seekers who need sponsorship.
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Get Access To All JobsPosition Summary:
Orlando Health Jewett Orthopedic Institute
West Region
Job Title: Scheduling Coordinator - Floater
Full Time: Monday-Friday, 8:00 AM - 5:00 PM.
Department: Orthopedics
Location: This position will travel to multiple locations - Brandon, Tampa, Wesley Chapel, & Zephyhills.
Job Summary:
The Scheduling Coordinator will communicate regularly with physicians, which may include patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures.
Why is Orlando Health your best place to work?
✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
✅ Financial & Retirement – Up to 5% employer match on retirement contributions.
✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.
Responsibilities
Essential Functions
- Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
- Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
- Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
- Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
- Exhibits working knowledge in the use of all registration, scheduling systems, and web-based resources.
- Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
- Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
- Consistently reviews the schedules daily and communicates all changes to appropriate staff.
- Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
- Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
- Identifies customer service issues and resolves or initiates necessary follow-up.
- Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
- Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
- Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
- Attends departmental meetings/in-services and participates in process improvement initiatives.
- Assume the responsibility for professional growth and development.
Qualifications
Education/Training
- High school graduate or equivalent.
- Must complete Orlando Health medical terminology course within 90 days of hire.
Licensure/Certification
- None.
Experience
- One (1) year of retail, customer service or health care.
- Computer experience required.
Position Summary:
Orlando Health Jewett Orthopedic Institute
West Region
Job Title: Scheduling Coordinator - Floater
Full Time: Monday-Friday, 8:00 AM - 5:00 PM.
Department: Orthopedics
Location: This position will travel to multiple locations - Brandon, Tampa, Wesley Chapel, & Zephyhills.
Job Summary:
The Scheduling Coordinator will communicate regularly with physicians, which may include patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures.
Why is Orlando Health your best place to work?
✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
✅ Financial & Retirement – Up to 5% employer match on retirement contributions.
✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.
Responsibilities
Essential Functions
- Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
- Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
- Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
- Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
- Exhibits working knowledge in the use of all registration, scheduling systems, and web-based resources.
- Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
- Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
- Consistently reviews the schedules daily and communicates all changes to appropriate staff.
- Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
- Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
- Identifies customer service issues and resolves or initiates necessary follow-up.
- Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
- Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
- Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
- Attends departmental meetings/in-services and participates in process improvement initiatives.
- Assume the responsibility for professional growth and development.
Qualifications
Education/Training
- High school graduate or equivalent.
- Must complete Orlando Health medical terminology course within 90 days of hire.
Licensure/Certification
- None.
Experience
- One (1) year of retail, customer service or health care.
- Computer experience required.
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Get Access To All JobsTips for Finding Customer Service Jobs at Orlando Health Jobs
Tailor your resume for patient-facing roles
Orlando Health's Customer Service postings often emphasize patient access, insurance verification, and scheduling. Frame your experience around healthcare-adjacent workflows, HIPAA awareness, and communication with clinical teams to clear initial resume screening.
Verify your OPT or CPT authorization timeline early
F-1 students have a narrow window between authorization and start date. Confirm your OPT start date aligns with Orlando Health's onboarding cycle before accepting an offer, since large health systems often have rigid hiring timelines tied to budget periods.
Ask HR directly about the LCA filing stage
Once you have a verbal offer, ask the recruiter which team handles immigration filings. Orlando Health's HR infrastructure supports multiple visa categories, so confirming the internal process upfront prevents delays between offer acceptance and your USCIS petition submission.
Target roles with billing or coding adjacency
Customer Service positions that intersect with revenue cycle or prior authorization at Orlando Health are more likely to qualify as specialty occupations under H-1B, which strengthens the petition if your degree is in health administration, business, or a related field.
Search open Customer Service roles on Migrate Mate
Orlando Health lists Customer Service openings across multiple campuses. Use Migrate Mate to filter specifically for roles at Orlando Health that align with your visa type, so you're applying to positions where sponsorship is already part of the hiring pipeline.
Prepare credential equivalency documentation before interviewing
If your bachelor's degree is from outside the U.S., get a credential evaluation from a NACES-approved agency before your first interview. Orlando Health's HR team will require this during the H-1B or EB petition stage, and having it ready avoids delays.
Customer Service at Orlando Health jobs are hiring across the US. Find yours.
Find Customer Service at Orlando Health JobsFrequently Asked Questions
Does Orlando Health sponsor H-1B visas for Customer Service?
Yes, Orlando Health sponsors H-1B visas for Customer Service roles where the position qualifies as a specialty occupation, meaning it requires at least a bachelor's degree in a specific field. Roles tied to revenue cycle, patient access management, or healthcare operations are the most likely candidates. Your degree field needs to align with the job duties for the petition to hold up under USCIS scrutiny.
How do I apply for Customer Service jobs at Orlando Health?
Applications go through Orlando Health's careers portal, where you can filter by department and location. Before applying, review the job description carefully to confirm whether a degree requirement is listed, since that detail affects H-1B eligibility. Migrate Mate also surfaces Orlando Health's Customer Service openings filtered by visa sponsorship history, which helps you prioritize roles where sponsorship is most likely.
Which visa types does Orlando Health commonly use for Customer Service roles?
Orlando Health sponsors H-1B, TN, J-1, F-1 OPT, F-1 CPT, and employment-based Green Card categories including EB-2 and EB-3. For Customer Service specifically, F-1 OPT is common for recent graduates, while H-1B and TN are used for degree-holding professionals in patient access or healthcare administration roles. J-1 support typically applies to structured exchange or training contexts.
What qualifications does Orlando Health expect for Customer Service roles?
Most Customer Service postings at Orlando Health ask for experience in a healthcare or patient-facing environment, familiarity with electronic health record systems, and strong communication skills. Roles with billing or insurance components may require knowledge of medical terminology or coding. A degree in health services, business administration, or a related field strengthens both your application and any future H-1B petition tied to the position.
How do I time my application around visa processing if I need H-1B sponsorship?
H-1B petitions for cap-subject workers can only be filed once per year, with USCIS opening registration in March for an October 1 start date. If you're targeting Orlando Health and need H-1B sponsorship, aim to have an offer finalized by February to give HR time to prepare the Labor Condition Application with the DOL before USCIS registration opens. F-1 OPT holders can start sooner without waiting for the cap cycle.
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