Customer Success Professional Jobs at Slalom with Visa Sponsorship
Slalom hires Customer Success Professionals to manage client relationships and drive outcomes across complex consulting engagements. The company sponsors a range of work visas for this function, making it a realistic target if you're building a U.S. career in client-facing consulting roles.
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Get Access To All JobsWho You’ll Work With
In our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members who are celebrated for bringing their authentic selves to their work build solutions that reach more diverse populations in innovative and impactful ways. Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders. As the 3rd largest Salesforce partner globally and in North America, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities, and exposing our people to meaningful work that aligns to their personal and professional goals.
Job Title: Salesforce Life Sciences Cloud Leader
Slalom is seeking a Salesforce Life Sciences Segment Leader capable of scaling our industry-leading Life Sciences Cloud practice deeper into the medical device and pharmaceutical domains. You are an expert in the intersection of life sciences strategy, data, and AI-enabled platforms such as Salesforce Life Sciences Cloud and Veeva, and you believe that an exceptional consumer experience leads to healthier patient outcomes. As a recognized thought leader, you understand Salesforce’s applications from patient services and trial enrollment to the device lifecycle and RPM, and you have a perspective on GxP, validated systems, and software as a medical device. Most importantly, you know how to build and grow an innovative and diverse team of life sciences technologists eager to tackle the most difficult challenges in the industry. You will partner with industry sales, strategy, and capability teams from across Slalom’s global reach to transform patient engagement, commercial and life sciences operations. You won’t be alone – supported by the Life Sciences Cloud Capability Lead and experts and leaders in healthcare and technology across Slalom, you’ll have the growth opportunities, mentorship, and scale of a firm over 10,000 strong guiding you along the way.
Responsibilities
- Growing and delivering on Life Sciences Cloud engagements, including building Slalom’s recognition as a leading Salesforce partner for pharma, life sciences, and healthcare technology companies. You will be responsible for delivery quality, sales enablement, recruiting, and consulting, including:
- Partnering with the Life Sciences Cloud Capability Lead to build strong client and local market relationships that drive pipeline,
- Recruiting, growing, managing, and retaining a diverse and expert team of life sciences technologists,
- Leading solution design for high-priority proposals, including RFPs, in partnership with local market leaders,
- Delivering transformational, strategic consulting work to improve patient and consumer,
- Guiding clients in translating AI strategy into compliant, scalable implementations within regulated life sciences environments (GxP, validated systems, SaMD considerations)
- Expanding your brand within the industry as a thought leader in Life Sciences, AI-enabled transformation, and patient-centric innovation through articles, publications, and industry events,
- Ensuring your team’s utilization through ongoing sales and delivery support,
- Setting ambitious-but-achievable sales targets and executing to them in partnership with the broader HLS Capability Team,
- Enabling and educating Slalom consultants about the value of Salesforce in life sciences,
- Collaborating with the Salesforce product team on innovations crucial for life sciences product adoption and continued success,
- Driving business development with the proper information, tools, and subject matter expertise to sell engagements and enable local market sellers,
- Participating in annual and quarterly forecasting and strategy activities to grow and develop the practice.
Qualifications
- Deeply passionate about patient and consumer experience, with the strong belief that being healthy and navigating the healthcare system should be easier for those going through it,
- 10+ years’ pharma expertise and team leadership experience in a consulting environment, OR 10+ years life sciences expertise and progressive team leadership at a life sciences organization (pharma or med tech preferred),
- 5+ years’ experience working within the Salesforce ecosystem,
- Familiarity and preferable experience with Salesforce Life Sciences Cloud and Veeva,
- Experience and comfort with crucial client conversations, including partnering with C-level executives to execute strategic programs,
- Previous sales, account management, delivery, and consulting experience (including internal consulting),
- Able to partner with clients to understand their organizational needs and recommend solutions that add value to their business,
- Strong customer service and interpersonal skills,
- Experienced and adept at aligning teams to work toward a common goal; consistently demonstrates strong people management skills,
- Strong coaching and mentoring experience,
- Excellent collaboration and team-building skills,
- Strong process orientation coupled with an ability to work with virtual teams,
- Creative and innovative; seen as a visionary in your approach,
- Expert verbal and written communication skills,
- Expert business operation skills,
- Able to travel up to 50%.
About us
Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.
Compensation And Benefits
Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.
East Bay, San Francisco, Silicon Valley
Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following levels and targeted base pay salary ranges:
Director: $249,000-$307,000
Senior Principal: $212,000-$258,000
San Diego, Los Angeles, Orange County, Seattle, Boston, Houston, New Jersey, New York City, Washington DC, Westchester:
Director: $228,000–$281,000
Senior Principal: $194,000–$237,000
All other locations:
Director: $219,000-$267,000
Senior Principal: $178,000-$217,000
In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time. We will accept applicants until May 1 2026, or until the position is filled. We are committed to pay transparency and compliance with applicable laws. If you have questions or concerns about the pay range or other compensation information in this posting, please contact us at: peopleone@slalom.com.
EEO and Accommodations
Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact accomodationrequest@slalom.com if you require accommodations during the interview process.
Who You’ll Work With
In our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members who are celebrated for bringing their authentic selves to their work build solutions that reach more diverse populations in innovative and impactful ways. Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders. As the 3rd largest Salesforce partner globally and in North America, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities, and exposing our people to meaningful work that aligns to their personal and professional goals.
Job Title: Salesforce Life Sciences Cloud Leader
Slalom is seeking a Salesforce Life Sciences Segment Leader capable of scaling our industry-leading Life Sciences Cloud practice deeper into the medical device and pharmaceutical domains. You are an expert in the intersection of life sciences strategy, data, and AI-enabled platforms such as Salesforce Life Sciences Cloud and Veeva, and you believe that an exceptional consumer experience leads to healthier patient outcomes. As a recognized thought leader, you understand Salesforce’s applications from patient services and trial enrollment to the device lifecycle and RPM, and you have a perspective on GxP, validated systems, and software as a medical device. Most importantly, you know how to build and grow an innovative and diverse team of life sciences technologists eager to tackle the most difficult challenges in the industry. You will partner with industry sales, strategy, and capability teams from across Slalom’s global reach to transform patient engagement, commercial and life sciences operations. You won’t be alone – supported by the Life Sciences Cloud Capability Lead and experts and leaders in healthcare and technology across Slalom, you’ll have the growth opportunities, mentorship, and scale of a firm over 10,000 strong guiding you along the way.
Responsibilities
- Growing and delivering on Life Sciences Cloud engagements, including building Slalom’s recognition as a leading Salesforce partner for pharma, life sciences, and healthcare technology companies. You will be responsible for delivery quality, sales enablement, recruiting, and consulting, including:
- Partnering with the Life Sciences Cloud Capability Lead to build strong client and local market relationships that drive pipeline,
- Recruiting, growing, managing, and retaining a diverse and expert team of life sciences technologists,
- Leading solution design for high-priority proposals, including RFPs, in partnership with local market leaders,
- Delivering transformational, strategic consulting work to improve patient and consumer,
- Guiding clients in translating AI strategy into compliant, scalable implementations within regulated life sciences environments (GxP, validated systems, SaMD considerations)
- Expanding your brand within the industry as a thought leader in Life Sciences, AI-enabled transformation, and patient-centric innovation through articles, publications, and industry events,
- Ensuring your team’s utilization through ongoing sales and delivery support,
- Setting ambitious-but-achievable sales targets and executing to them in partnership with the broader HLS Capability Team,
- Enabling and educating Slalom consultants about the value of Salesforce in life sciences,
- Collaborating with the Salesforce product team on innovations crucial for life sciences product adoption and continued success,
- Driving business development with the proper information, tools, and subject matter expertise to sell engagements and enable local market sellers,
- Participating in annual and quarterly forecasting and strategy activities to grow and develop the practice.
Qualifications
- Deeply passionate about patient and consumer experience, with the strong belief that being healthy and navigating the healthcare system should be easier for those going through it,
- 10+ years’ pharma expertise and team leadership experience in a consulting environment, OR 10+ years life sciences expertise and progressive team leadership at a life sciences organization (pharma or med tech preferred),
- 5+ years’ experience working within the Salesforce ecosystem,
- Familiarity and preferable experience with Salesforce Life Sciences Cloud and Veeva,
- Experience and comfort with crucial client conversations, including partnering with C-level executives to execute strategic programs,
- Previous sales, account management, delivery, and consulting experience (including internal consulting),
- Able to partner with clients to understand their organizational needs and recommend solutions that add value to their business,
- Strong customer service and interpersonal skills,
- Experienced and adept at aligning teams to work toward a common goal; consistently demonstrates strong people management skills,
- Strong coaching and mentoring experience,
- Excellent collaboration and team-building skills,
- Strong process orientation coupled with an ability to work with virtual teams,
- Creative and innovative; seen as a visionary in your approach,
- Expert verbal and written communication skills,
- Expert business operation skills,
- Able to travel up to 50%.
About us
Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.
Compensation And Benefits
Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.
East Bay, San Francisco, Silicon Valley
Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following levels and targeted base pay salary ranges:
Director: $249,000-$307,000
Senior Principal: $212,000-$258,000
San Diego, Los Angeles, Orange County, Seattle, Boston, Houston, New Jersey, New York City, Washington DC, Westchester:
Director: $228,000–$281,000
Senior Principal: $194,000–$237,000
All other locations:
Director: $219,000-$267,000
Senior Principal: $178,000-$217,000
In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time. We will accept applicants until May 1 2026, or until the position is filled. We are committed to pay transparency and compliance with applicable laws. If you have questions or concerns about the pay range or other compensation information in this posting, please contact us at: peopleone@slalom.com.
EEO and Accommodations
Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact accomodationrequest@slalom.com if you require accommodations during the interview process.
See all 32+ Customer Success Professional at Slalom jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Professional at Slalom roles.
Get Access To All JobsTips for Finding Customer Success Professional Jobs at Slalom Jobs
Frame your credentials around client outcomes
Slalom values demonstrable impact in consulting environments. Before applying, document specific examples where you managed client relationships, drove adoption, or resolved escalations. Tie each example to a measurable business result so your resume speaks the language of consulting delivery.
Target practice areas aligned with your background
Slalom organizes hiring by industry and capability practice. Customer Success roles in technology, healthcare, or financial services each require different domain fluency. Applying to a practice where your sector experience matches the client portfolio significantly improves your odds of clearing initial screening.
Clarify your visa type early in recruiter conversations
Slalom sponsors multiple visa categories including H-1B, E-3, TN, and F-1 OPT. Telling a recruiter your exact status upfront prevents late-stage offer delays. If you're on OPT, confirm your STEM extension eligibility before the conversation, since it affects your authorized work window.
Understand how specialty occupation applies to your role
For H-1B sponsorship, USCIS requires that a Customer Success role qualifies as a specialty occupation, typically requiring a bachelor's degree in a directly related field. If your background is in business, communications, or a technical discipline, prepare documentation that connects your degree to the specific job duties Slalom will define.
Build internal advocacy before your offer stage
Slalom's consulting culture relies heavily on referrals and internal champions. Connecting with current employees in customer success or delivery roles before you formally apply often accelerates the hiring process and gives you a stronger internal signal of where sponsorship is actively supported.
Use Migrate Mate to identify open roles that sponsor
Not every Customer Success Professional listing at Slalom will explicitly state visa sponsorship availability. Use Migrate Mate to filter Slalom's open roles by the visa types they actively support, so you're only investing time in positions where sponsorship has been confirmed.
Customer Success Professional at Slalom jobs are hiring across the US. Find yours.
Find Customer Success Professional at Slalom JobsFrequently Asked Questions
Does Slalom sponsor H-1B visas for Customer Success Professionals?
Yes, Slalom sponsors H-1B visas for Customer Success Professionals, though the role must qualify as a specialty occupation under USCIS guidelines. In practice, this means the position needs to require a bachelor's degree or higher in a specific field such as business, information systems, or a technical discipline. Roles with generalist requirements sometimes face higher USCIS scrutiny, so the job description Slalom submits with your petition matters significantly.
How do I apply for Customer Success Professional jobs at Slalom?
Applications go through Slalom's careers portal, where roles are organized by practice area and location. Before applying, identify which practice aligns with your industry background since hiring teams are largely practice-specific. If you need visa sponsorship, state your status clearly in the recruiter screening call. You can also use Migrate Mate to browse Slalom's open Customer Success roles filtered by the visa types the company supports.
Which visa types does Slalom commonly use for Customer Success Professional roles?
Slalom sponsors H-1B, E-3, TN, F-1 OPT, F-1 CPT, and employment-based Green Card pathways including EB-2 and EB-3 for qualifying employees. E-3 is exclusive to Australian citizens and is often a faster path. TN applies to Canadian and Mexican nationals in specific professional categories. F-1 OPT is common for recent graduates and can cover your first year or longer if you qualify for the STEM extension.
What qualifications does Slalom expect for Customer Success Professional roles?
Slalom typically looks for candidates with experience managing enterprise client relationships in a consulting or professional services environment. A bachelor's degree in business, technology, or a related field is standard. For H-1B purposes specifically, the degree field should relate directly to the job duties. Experience with client onboarding, success planning, stakeholder communication, and platform adoption tends to feature prominently in role requirements across Slalom's practices.
How do I time my application around the H-1B cap and my current visa status?
If you're on F-1 OPT, the H-1B cap filing window opens in March for an October 1 start date. You need an offer in hand before your employer submits a registration in the lottery. If your OPT expires before October 1 and you're selected, a cap-gap rule through DOL and USCIS may extend your authorization. Starting the Slalom application process in the fall or winter before the filing season gives you the best chance of aligning an offer with the registration deadline.
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