Customer Service Jobs at The University of Texas at Austin with Visa Sponsorship

Job Posting Title:

Circulation Specialist, UT Libraries

Hiring Department:

UT Libraries

Position Open To:

All Applicants

Weekly Scheduled Hours:

40

FLSA Status:

Non-Exempt from FLSA

Earliest Start Date:

May 04, 2026

Position Duration:

Expected to Continue

Location:

UT MAIN CAMPUS

Job Details:

General Notes

The University of Texas Libraries advances teaching, catalyzes research, and democratizes learning in order to develop critical thinkers and global citizens. As an essential campus partner in building a rich research and learning ecosystem, we are committed to creating and sustaining a community that welcomes and respects all individuals, celebrates different perspectives and experiences, and fosters belonging.

Purpose

The Circulation Specialist supports daily library operations across branches by providing front desk service and ensuring coverage during short‑term vacancies and last‑minute absences, as well as providing administrative support to the Branch Services unit. Circulation Specialists are members of the In‑Person User Experience Branch Services unit of UT Libraries.

Responsibilities

- Assist with branch unit operations in the absence of normally scheduled staff. Perform circulation processes of library materials, shelving of library material, and other collection management tasks. Provide reference services to library users including reference referrals to librarians and other units. Provide customer service and computer assistance; troubleshoot software and equipment.
- Assist with short-term and long-term branch collection management projects and stacks maintenance.
- Assist with other branch services support activities such as item record searching and data clean up, basic item preservation tasks such as binding upkeep and relabeling, and/or other tasks relevant to the circulation of UT Libraries collections.
- Participate in departmental, unit, and library meetings. Serve on committees, functional teams, working groups, stakeholder groups, and/or projects as needed and related to departmental responsibilities. Attend training initiatives as directed by the Manager of Branch Services.
- Other related duties as assigned.

Required Qualifications

- High School diploma (or GED) and two years of library work experience or relevant customer service experience (retail, bookstore, service industry, etc.).
- Demonstrated strong user/customer service skills and orientation.
- Commitment to creating a welcoming library environment.
- Ability to effectively make decisions, manage workflows, and solve problems.
- Demonstrated ability to exercise initiative and willingness to put forth an extra effort getting tasks accomplished.
- Demonstrated ability to be flexible with changing work assignments and environments.
- Demonstrated excellent communication (written and oral) and organizational skills; ability to maintain scheduled hours.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

- More than two years of relevant experience.
- Experience with shelving, shifting, and other stacks maintenance duties.
- Experience with point-of-sale systems or library service platforms.
- Experience staffing a service point.
- Experience troubleshooting computer hardware/software.
- Ability to work with limited supervision and as a member of a team.

We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills.

Salary Range

$41,000 + depending on qualifications

Working Conditions

- Typical office and library conditions.
- Repetitive use of a keyboard at a workstation.
- Job is performed across multiple locations with varying levels of physical requirements, including frequent standing, walking, and lifting, and occasional climbing stairs, bending, kneeling, and pushing.

Work Shift

- Monday – Friday, 9 a.m. – 6 p.m.
- Work is on-site at the UT Austin campus. This position is not eligible for remote work.

Required Materials (PDF preferred)

- Resume/CV
- 3 work references with their contact information; at least one reference should be from a supervisor
- Letter of interest

During your application, you will be asked the following questions:

- Please describe your comfort and/or experience working in a dynamic environment where assignments can change day-to-day.
- Please describe a time you provided excellent service to a user/customer that illustrates your service orientation.
- Please describe a time you supported a fellow staff member in their work.

Important for applicants who are NOT current university employees or contingent workers:

You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:

As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify:

The University of Texas at Austin uses E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197.

Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.