Customer Support Jobs at The University of Texas at Austin with Visa Sponsorship
Customer Support roles at The University of Texas at Austin span student services, IT help desks, and administrative support across a large public research university. UT Austin has a consistent track record of sponsoring international workers in support functions, making it a realistic target for visa-dependent candidates.
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Get Access To All JobsJob Posting Title:
Senior Desktop Support Specialist, Texas McCombs
Hiring Department:
Red McCombs School of Business
Position Open To:
All Applicants
Weekly Scheduled Hours:
40
FLSA Status:
Non-Exempt from FLSA
Earliest Start Date:
Immediately
Position Duration:
Expected to Continue
Location:
UT MAIN CAMPUS
Job Details:
General Notes
Texas McCombs is a top business school at the center of one of the most innovative cities in the U.S. The McCombs community champions hands-on experiences alongside the ground-breaking research and thought leadership of a world-class faculty.
The collaborative spirit and enterprising drive of the Longhorn alumni network, one of the largest university networks in the world, is embedded in our culture, making us human-centered and future-focused in all our endeavors. We are shaping those who will shape tomorrow, and solving challenging problems while remaining committed to creating a community that is dynamic, supportive, and challenging. What starts here really does change the world.
To learn more about the McCombs School of Business, please visit https://www.mccombs.utexas.edu/
Purpose
As a member of the McCombs Technology Solutions team, the Senior Desktop Support Specialist will provide system-level administration and support for the workstation fleet, networking, and security at the McCombs School of Business.
Responsibilities
- Provide in-person user support and hardware troubleshooting for Windows, macOS and related software.
- Administer the Computer Lifecycle Management Program.
- Implement and enforce information security and industry best practices for end-user devices and peripherals.
- Provide basic network management and troubleshooting in coordination with the campus-level network support team.
- Assist with inventory management and the performance of annual equipment inventory.
- Document processes clearly and concisely, ensuring they are audience focused. Maintain and update accurate information across several systems, including knowledge base, ticketing system, and inventory records.
- Collaborate effectively with team members on various projects and departmental initiatives.
- Offer customer application consulting, evaluation, and recommendations.
- Assist with the management of the Service Desk as needed.
Other related functions as assigned.
Required Qualifications
- Minimum of three years of professional experience in business/enterprise fleet management of Windows OS in a centrally managed environment, including using common tools such as SCCM/MECM, Intune, Active Directory, and Group Policy.
- Familiarity with commonly used concepts, practices, procedures, and tools for supporting and maintaining macOS.
- Knowledge of ITSM and ITIL concepts and practices.
- Process-oriented with excellent documentation skills. Ability to create and maintain technical and operational documentation.
- Core understanding of information security best practices and networking fundamentals.
- Ability to work independently with minimal supervision and as part of a team.
- Excellent communication and customer service skills, with the ability to work independently with accuracy and attention to detail. Strong decision-making, problem-solving, and critical thinking skills.
Relevant education and experience may be substituted as appropriate.
Preferred Qualifications
- Bachelor’s degree in a relevant field and more than three years of experience.
- Relevant certifications and/or professional development education.
- Tier 2 and 3 desktop support experience.
- Experience managing a computer lab environment.
- Understanding of PowerShell scripting fundamentals.
- Ability to manage multiple tasks and projects with tight deadlines.
- Experience with specific tools, including MECM, Jamf, Code42, ServiceNow, OneDrive/SharePoint/Office 365, Box, VBox/VMware Fusion, and Parallels.
Salary Range
- $55,000 - $65,000 depending on qualifications.
Working Conditions
- Repetitive use of a keyboard at a workstation
- Prolonged screen time
- Use of manual dexterity.
- Lifting, moving, installing, and transporting equipment.
- Climbing stairs.
- Work shift: Monday - Friday, 8am – 5pm
Required Materials
- Resume/CV
- 3 work references with their contact information; at least one reference should be from a supervisor
- Letter of interest
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
Employment Eligibility:
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
E-Verify:
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
- E-Verify Poster (English and Spanish) [PDF]
- Right to Work Poster (English) [PDF]
- Right to Work Poster (Spanish) [PDF]
Compliance:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified as a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.
Job Posting Title:
Senior Desktop Support Specialist, Texas McCombs
Hiring Department:
Red McCombs School of Business
Position Open To:
All Applicants
Weekly Scheduled Hours:
40
FLSA Status:
Non-Exempt from FLSA
Earliest Start Date:
Immediately
Position Duration:
Expected to Continue
Location:
UT MAIN CAMPUS
Job Details:
General Notes
Texas McCombs is a top business school at the center of one of the most innovative cities in the U.S. The McCombs community champions hands-on experiences alongside the ground-breaking research and thought leadership of a world-class faculty.
The collaborative spirit and enterprising drive of the Longhorn alumni network, one of the largest university networks in the world, is embedded in our culture, making us human-centered and future-focused in all our endeavors. We are shaping those who will shape tomorrow, and solving challenging problems while remaining committed to creating a community that is dynamic, supportive, and challenging. What starts here really does change the world.
To learn more about the McCombs School of Business, please visit https://www.mccombs.utexas.edu/
Purpose
As a member of the McCombs Technology Solutions team, the Senior Desktop Support Specialist will provide system-level administration and support for the workstation fleet, networking, and security at the McCombs School of Business.
Responsibilities
- Provide in-person user support and hardware troubleshooting for Windows, macOS and related software.
- Administer the Computer Lifecycle Management Program.
- Implement and enforce information security and industry best practices for end-user devices and peripherals.
- Provide basic network management and troubleshooting in coordination with the campus-level network support team.
- Assist with inventory management and the performance of annual equipment inventory.
- Document processes clearly and concisely, ensuring they are audience focused. Maintain and update accurate information across several systems, including knowledge base, ticketing system, and inventory records.
- Collaborate effectively with team members on various projects and departmental initiatives.
- Offer customer application consulting, evaluation, and recommendations.
- Assist with the management of the Service Desk as needed.
Other related functions as assigned.
Required Qualifications
- Minimum of three years of professional experience in business/enterprise fleet management of Windows OS in a centrally managed environment, including using common tools such as SCCM/MECM, Intune, Active Directory, and Group Policy.
- Familiarity with commonly used concepts, practices, procedures, and tools for supporting and maintaining macOS.
- Knowledge of ITSM and ITIL concepts and practices.
- Process-oriented with excellent documentation skills. Ability to create and maintain technical and operational documentation.
- Core understanding of information security best practices and networking fundamentals.
- Ability to work independently with minimal supervision and as part of a team.
- Excellent communication and customer service skills, with the ability to work independently with accuracy and attention to detail. Strong decision-making, problem-solving, and critical thinking skills.
Relevant education and experience may be substituted as appropriate.
Preferred Qualifications
- Bachelor’s degree in a relevant field and more than three years of experience.
- Relevant certifications and/or professional development education.
- Tier 2 and 3 desktop support experience.
- Experience managing a computer lab environment.
- Understanding of PowerShell scripting fundamentals.
- Ability to manage multiple tasks and projects with tight deadlines.
- Experience with specific tools, including MECM, Jamf, Code42, ServiceNow, OneDrive/SharePoint/Office 365, Box, VBox/VMware Fusion, and Parallels.
Salary Range
- $55,000 - $65,000 depending on qualifications.
Working Conditions
- Repetitive use of a keyboard at a workstation
- Prolonged screen time
- Use of manual dexterity.
- Lifting, moving, installing, and transporting equipment.
- Climbing stairs.
- Work shift: Monday - Friday, 8am – 5pm
Required Materials
- Resume/CV
- 3 work references with their contact information; at least one reference should be from a supervisor
- Letter of interest
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
Employment Eligibility:
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
E-Verify:
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
- E-Verify Poster (English and Spanish) [PDF]
- Right to Work Poster (English) [PDF]
- Right to Work Poster (Spanish) [PDF]
Compliance:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified as a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.
See all 32+ Customer Support at The University of Texas at Austin jobs
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Get Access To All JobsTips for Finding Customer Support Jobs at The University of Texas at Austin Jobs
Frame your degree for specialty occupation
H-1B eligibility for Customer Support roles requires demonstrating the position qualifies as a specialty occupation. Highlight how your degree in communications, information systems, or a related field directly applies to the technical or student-facing support work UT Austin advertises.
Target roles tied to academic departments
UT Austin posts Customer Support positions across individual colleges and research units, not just central HR. Roles tied to specific departments often carry more sponsorship flexibility because departmental budgets fund relocation and legal costs separately from university-wide headcount.
Clarify OPT start dates before accepting an offer
If you're on F-1 OPT, confirm your employment start date aligns with your EAD validity. UT Austin's onboarding for support staff moves quickly, and starting even one day before your EAD is valid creates unauthorized employment under USCIS rules.
Ask hiring managers about their ISSS relationship
UT Austin's International Student and Scholar Services office coordinates visa filings directly with hiring departments. Asking a recruiter how closely their team works with ISSS signals immigration fluency and helps you gauge how smoothly an H-1B or E-3 petition would proceed.
Prepare credential evaluations for non-U.S. degrees early
UT Austin HR reviews foreign academic credentials before extending formal offers. A NACES-approved evaluation confirming your degree equivalency to a U.S. bachelor's removes a common bottleneck and keeps the DOL Labor Condition Application timeline on track for your petition.
Use Migrate Mate to filter open roles by visa type
UT Austin lists Customer Support openings across multiple portals, which makes it hard to spot roles where sponsorship is actively available. Use Migrate Mate to filter specifically for UT Austin positions that align with your visa category before applying.
Customer Support at The University of Texas at Austin jobs are hiring across the US. Find yours.
Find Customer Support at The University of Texas at Austin JobsFrequently Asked Questions
Does The University of Texas at Austin sponsor H-1B visas for Customer Supports?
Yes, The University of Texas at Austin sponsors H-1B visas for qualifying Customer Support roles. The position must meet USCIS specialty occupation criteria, which typically means the role requires a bachelor's degree or higher in a specific field. UT Austin's International Student and Scholar Services office manages the petition process in coordination with hiring departments, and timelines generally follow the standard USCIS adjudication window.
Which visa types are commonly used for Customer Support roles at The University of Texas at Austin?
UT Austin supports several visa categories for Customer Support positions, including H-1B, E-3 for Australian citizens, TN for Canadian and Mexican nationals, and F-1 OPT or CPT for current students. Candidates already on a Green Card pathway through EB-2 or EB-3 are also accommodated. The right visa type depends on your nationality, degree field, and where you are in the immigration process.
What qualifications or experience are expected for Customer Support positions at The University of Texas at Austin?
UT Austin typically looks for candidates with a relevant bachelor's degree and demonstrated experience in technical support, student services, or administrative assistance, depending on the specific department. Roles tied to IT help desks often require familiarity with ticketing systems or enterprise software. For visa sponsorship purposes, your degree must align with the job duties to satisfy specialty occupation requirements under H-1B or E-3 classifications.
How do I apply for Customer Support jobs at The University of Texas at Austin?
You can browse and apply for Customer Support openings at UT Austin through the university's official careers portal, or use Migrate Mate to filter roles specifically open to visa-sponsored candidates. Once you apply, UT Austin's HR team screens applicants before passing finalists to hiring departments. If an offer is extended, ISSS coordinates directly with your department to initiate the appropriate visa petition.
How do I plan my timeline for visa sponsorship when accepting a Customer Support offer at The University of Texas at Austin?
Planning ahead is critical. H-1B petitions must be filed by April 1 for an October 1 start, so accepting an offer in spring or summer may require bridging your status on OPT or another valid category. E-3 and TN petitions move faster and can typically be filed within a few weeks of an offer. Confirm your target start date with both the hiring department and ISSS before signing anything.
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