Quality Manager Jobs at Thermo Fisher Scientific with Visa Sponsorship
Quality Manager roles at Thermo Fisher Scientific sit at the intersection of scientific rigor and regulatory compliance, spanning manufacturing, laboratory operations, and supply chain functions. Thermo Fisher has a consistent track record of sponsoring international talent for quality-focused roles across its global network of sites.
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Get Access To All JobsWork Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
How will you make an impact?
The Senior Quality Manager, Customer Advocacy plays a critical role in delivering a consistent, high‑quality customer experience across the BioProduction Group. Reporting into the Director, Quality – Customer Advocacy, this role serves as the operational and tactical lead for customer‑facing quality activities, acting as a trusted partner to key customers while driving internal alignment, execution, and continuous improvement.
The role bridges strategic direction set at the Director level with day‑to‑day execution across sites and divisions, ensuring quality issues, escalations, and improvement commitments are managed effectively, transparently, and with a strong customer focus.
This position provides support across four BPG divisions — BCD, PPA, SUD, and FSD — ensuring consistent customer engagement, alignment of Quality expectations, and proactive improvement across the network.
While the role retains tactical responsibility for coordinating the resolution of Quality escalations and driving execution whilst working strategically to influence executive‑level discussions, customer partnerships, and long‑term Quality improvement strategies that shape how Thermo Fisher is viewed as a trusted supplier and partner.
What will you do?
Customer Advocacy & Engagement
- Serve as the primary Quality point of contact for assigned strategic and key customers, building strong, trust‑based relationships across all four divisions (BCD, PPA, SUD and FSD).
- Lead customer‑facing quality discussions, including issue resolution calls, quality reviews, and routine governance meetings.
- Ensure timely, clear, and aligned communication to customers regarding quality performance, escalated investigations, and improvement actions.
- Represent the Quality organization confidently in customer interactions, escalating risks and opportunities appropriately.
- Working with relevant key partners with the implementation of Change Notifications and Quality Agreements for key customers.
Quality Issue & Escalation Management
- Lead and coordinate the resolution of complex customer quality issues, including complaints, deviations, and escalations.
- Partner with Site Quality, Operations, Technical, and Commercial teams to ensure investigations, root cause analysis, impact assessments, and CAPAs are robust, timely, and customer‑appropriate.
- Track actions to closure, ensuring commitments are met and risks are proactively managed.
Data, Reporting & Reviews
- Conduct track‑and‑trend analysis of customer‑related quality data to identify emerging risks, themes, and improvement opportunities.
- Prepare and present quality performance summaries for customer business reviews and internal management forums.
- Contribute and maintain Executive Briefing Documents and customer‑facing materials, ensuring accuracy, consistency, and clarity.
Quality Improvement & Programs
- Support the development and execution of Quality Improvement Plans (QIPs) for key customers, aligned with broader BPG quality strategy.
- Drive standardization of customer advocacy processes, tools, KPIs, and reporting within scope.
- Identify opportunities to improve efficiency, consistency, and customer experience through data, digital tools, and best practices.
- Drive internal actions required to ensure adequate and timely resolution of Customer Quality issues.
Leadership & Collaboration
- Act as a role model for a strong quality culture and a "Making Quality Personal" mindset.
- Collaborate closely with the Director, Quality – Customer Advocacy to provide input on customer trends, risks, and strategic priorities.
- Promote positive customer success.
Education
Bachelor’s Degree in Science or related field required
ASQ or similar quality certification (preferred)
Experience
Minimum of 7-10 years’ experience in pharmaceutical, bioprocessing, or medical device manufacturing.
Prior experience with product complaints, deviations, CAPA, and root cause analysis.
Demonstrated experience managing complex customer quality issues and escalations within the company and with Customers.
Proven track record of direct customer interaction, including leading calls and issuing written reports.
Knowledge of BPG products and manufacturing processes desirable.
Experience interacting with customers including direct verbal interaction and issuing written reports.
Knowledge, Skills, Abilities
- Strong written and verbal communication skills, with the ability to translate complex quality topics for varied audiences.
- Solid understanding of applicable quality systems and regulations (e.g., FDA, ISO 13485, MDSAP).
- Effective project management skills, with the ability to coordinate actions across functions and sites.
- Customer‑focused, collaborative, and able to operate confidently in ambiguous or high‑pressure situations.
- Ability to demonstrate business insight and drive growth.
- Ability to travel up to 25%.
Compensation and Benefits
The salary range estimated for this position based in Utah is $118,100.00–$165,000.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short‑ and long‑term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
How will you make an impact?
The Senior Quality Manager, Customer Advocacy plays a critical role in delivering a consistent, high‑quality customer experience across the BioProduction Group. Reporting into the Director, Quality – Customer Advocacy, this role serves as the operational and tactical lead for customer‑facing quality activities, acting as a trusted partner to key customers while driving internal alignment, execution, and continuous improvement.
The role bridges strategic direction set at the Director level with day‑to‑day execution across sites and divisions, ensuring quality issues, escalations, and improvement commitments are managed effectively, transparently, and with a strong customer focus.
This position provides support across four BPG divisions — BCD, PPA, SUD, and FSD — ensuring consistent customer engagement, alignment of Quality expectations, and proactive improvement across the network.
While the role retains tactical responsibility for coordinating the resolution of Quality escalations and driving execution whilst working strategically to influence executive‑level discussions, customer partnerships, and long‑term Quality improvement strategies that shape how Thermo Fisher is viewed as a trusted supplier and partner.
What will you do?
Customer Advocacy & Engagement
- Serve as the primary Quality point of contact for assigned strategic and key customers, building strong, trust‑based relationships across all four divisions (BCD, PPA, SUD and FSD).
- Lead customer‑facing quality discussions, including issue resolution calls, quality reviews, and routine governance meetings.
- Ensure timely, clear, and aligned communication to customers regarding quality performance, escalated investigations, and improvement actions.
- Represent the Quality organization confidently in customer interactions, escalating risks and opportunities appropriately.
- Working with relevant key partners with the implementation of Change Notifications and Quality Agreements for key customers.
Quality Issue & Escalation Management
- Lead and coordinate the resolution of complex customer quality issues, including complaints, deviations, and escalations.
- Partner with Site Quality, Operations, Technical, and Commercial teams to ensure investigations, root cause analysis, impact assessments, and CAPAs are robust, timely, and customer‑appropriate.
- Track actions to closure, ensuring commitments are met and risks are proactively managed.
Data, Reporting & Reviews
- Conduct track‑and‑trend analysis of customer‑related quality data to identify emerging risks, themes, and improvement opportunities.
- Prepare and present quality performance summaries for customer business reviews and internal management forums.
- Contribute and maintain Executive Briefing Documents and customer‑facing materials, ensuring accuracy, consistency, and clarity.
Quality Improvement & Programs
- Support the development and execution of Quality Improvement Plans (QIPs) for key customers, aligned with broader BPG quality strategy.
- Drive standardization of customer advocacy processes, tools, KPIs, and reporting within scope.
- Identify opportunities to improve efficiency, consistency, and customer experience through data, digital tools, and best practices.
- Drive internal actions required to ensure adequate and timely resolution of Customer Quality issues.
Leadership & Collaboration
- Act as a role model for a strong quality culture and a "Making Quality Personal" mindset.
- Collaborate closely with the Director, Quality – Customer Advocacy to provide input on customer trends, risks, and strategic priorities.
- Promote positive customer success.
Education
Bachelor’s Degree in Science or related field required
ASQ or similar quality certification (preferred)
Experience
Minimum of 7-10 years’ experience in pharmaceutical, bioprocessing, or medical device manufacturing.
Prior experience with product complaints, deviations, CAPA, and root cause analysis.
Demonstrated experience managing complex customer quality issues and escalations within the company and with Customers.
Proven track record of direct customer interaction, including leading calls and issuing written reports.
Knowledge of BPG products and manufacturing processes desirable.
Experience interacting with customers including direct verbal interaction and issuing written reports.
Knowledge, Skills, Abilities
- Strong written and verbal communication skills, with the ability to translate complex quality topics for varied audiences.
- Solid understanding of applicable quality systems and regulations (e.g., FDA, ISO 13485, MDSAP).
- Effective project management skills, with the ability to coordinate actions across functions and sites.
- Customer‑focused, collaborative, and able to operate confidently in ambiguous or high‑pressure situations.
- Ability to demonstrate business insight and drive growth.
- Ability to travel up to 25%.
Compensation and Benefits
The salary range estimated for this position based in Utah is $118,100.00–$165,000.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short‑ and long‑term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
See all 25+ Quality Manager at Thermo Fisher Scientific jobs
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Get Access To All JobsTips for Finding Quality Manager Jobs at Thermo Fisher Scientific Jobs
Align your credentials to FDA-regulated environments
Thermo Fisher's quality teams operate under FDA, ISO 13485, and GMP frameworks. Certifications like CQM, CQE, or ASQ credentials signal direct readiness and reduce the employer's onboarding risk for a sponsored hire.
Target site-level roles not just corporate postings
Thermo Fisher's Quality Manager openings are often tied to specific manufacturing or laboratory sites. Filtering by location in your search surfaces roles with active headcount needs, where local hiring managers have more direct influence over sponsorship decisions.
Clarify your OPT or CPT status early in interviews
If you're on F-1 OPT, raise your authorization timeline in the first substantive conversation. Quality Manager roles involve regulatory accountability, so hiring managers need lead time to plan an H-1B petition around your work authorization expiration.
Use Migrate Mate to find actively sponsoring Quality Manager roles
Not every Quality Manager posting at Thermo Fisher is tied to active sponsorship capacity. Migrate Mate filters specifically for visa-sponsoring employers, so you're applying to roles where international candidates are genuinely being considered.
Prepare for TN eligibility if you hold Canadian or Mexican citizenship
Quality Manager roles can qualify under the TN visa category for Canadian and Mexican citizens. Confirm with USCIS criteria that your specific job description maps to an eligible profession before relying on this pathway during offer negotiations.
Quality Manager at Thermo Fisher Scientific jobs are hiring across the US. Find yours.
Find Quality Manager at Thermo Fisher Scientific JobsFrequently Asked Questions
Does Thermo Fisher Scientific sponsor H-1B visas for Quality Managers?
Yes. Thermo Fisher Scientific has a well-established pattern of sponsoring H-1B visas for Quality Manager roles, particularly across its manufacturing and laboratory operations. Because Quality Manager positions involve regulatory compliance and specialized knowledge, they typically satisfy the H-1B specialty occupation standard. Your employer will file the petition with USCIS, but you should confirm sponsorship intent early in the interview process.
How do I apply for Quality Manager jobs at Thermo Fisher Scientific?
Applications go through Thermo Fisher's careers portal, where roles are posted by site and function. Search for Quality Manager openings filtered by location, since many roles are tied to specific manufacturing or laboratory facilities. Migrate Mate also lists Thermo Fisher's sponsoring Quality Manager roles in one place, which helps you identify positions where international candidates are actively being considered before you apply.
Which visa types does Thermo Fisher Scientific commonly use for Quality Manager roles?
Thermo Fisher sponsors H-1B visas as the primary nonimmigrant pathway for Quality Managers. The company also supports F-1 OPT and CPT for candidates already in the U.S. on student visas, and offers TN visa sponsorship for Canadian and Mexican nationals in eligible roles. For long-term employees, Thermo Fisher pursues EB-2 and EB-3 Green Card sponsorship through the PERM labor certification process.
What qualifications does Thermo Fisher Scientific expect for Quality Manager candidates?
Thermo Fisher typically expects a bachelor's degree in a scientific or engineering discipline, combined with direct experience in GMP, ISO 13485, or FDA-regulated manufacturing environments. Quality management certifications such as CQM or CQE from ASQ strengthen your application. For senior roles, experience managing CAPA processes, supplier quality, or regulatory submissions is often required rather than preferred.
How do I time my H-1B application when starting a Quality Manager role at Thermo Fisher?
H-1B petitions are subject to an annual cap with a registration window in March and an October 1 start date. If you're on F-1 OPT, confirm whether your OPT expiration gives you enough runway to bridge to an H-1B approval. USCIS premium processing reduces adjudication to around 15 business days, which Thermo Fisher may use when your work authorization timeline is tight.
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