Enterprise Customer Success Jobs at Toast with Visa Sponsorship
Toast builds restaurant technology used by hundreds of thousands of venues across the U.S., and its Enterprise Customer Success teams sit at the center of that growth. These roles blend deep product knowledge with long-term client relationships, and Toast has a consistent track record of sponsoring visa holders in this function.
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Get Access To All JobsINTRODUCTION
After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. As a Retail Account Executive, you will be part of a founding team that is transforming the way convenience stores, grocery stores, and bottle shops operate. Using a consultative approach, you will prospect, build relationships, and sign up new accounts. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion, sales expertise, and entrepreneurial spirit to help us build the Toast brand in an assigned geographic territory.
A Day In The Life (Responsibilities)
- Use a consultative approach to prospect, build relationships, and sign up new convenience stores, grocery stores and bottle shops
- Generate lists of prospective convenience stores, grocery stores, and bottle shops and manage the entire sales cycle from initial call to close
- Conduct demos and develop a solution that best meets the prospect’s needs
- Partner with teams across the business to ensure that expectations set during the sales process are met in delivery
- Leverage Salesforce (our CRM) to manage all sales activities
- Understand the competitive landscape and determine how to best position Toast in the market
What You’ll Need To Thrive (Requirements)
- An entrepreneurial and feedback-driven mindset
- Strong communication, organizational, and presentation skills with the ability to sell and negotiate at all decision-making levels
- Proven track record of success in meeting and exceeding goals
- Ability to work in a fast-paced, entrepreneurial and team environment
- Self-motivated, creative, flexible, and willing to navigate ambiguity
- Lives in or in proximity to market and willingness to travel 25% or more
What will help you stand out (Nonessential Skills/Nice to Haves)
- Retail operations experience
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. The estimated Total Targeted Cash compensation range for this role is listed below. Total Targeted Cash for this role includes base salary, commission, and bonus (if eligible). This role qualifies for uncapped commissions. The starting salary will be determined based on skills, experience, and geographic location. In addition to cash compensation, our total rewards components include benefits and equity (if eligible). Total Targeted Cash $128,000—$205,000 USD
How Toast Uses AI In Its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
- For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
INTRODUCTION
After years of building an innovative POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops. This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform. As a Retail Account Executive, you will be part of a founding team that is transforming the way convenience stores, grocery stores, and bottle shops operate. Using a consultative approach, you will prospect, build relationships, and sign up new accounts. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion, sales expertise, and entrepreneurial spirit to help us build the Toast brand in an assigned geographic territory.
A Day In The Life (Responsibilities)
- Use a consultative approach to prospect, build relationships, and sign up new convenience stores, grocery stores and bottle shops
- Generate lists of prospective convenience stores, grocery stores, and bottle shops and manage the entire sales cycle from initial call to close
- Conduct demos and develop a solution that best meets the prospect’s needs
- Partner with teams across the business to ensure that expectations set during the sales process are met in delivery
- Leverage Salesforce (our CRM) to manage all sales activities
- Understand the competitive landscape and determine how to best position Toast in the market
What You’ll Need To Thrive (Requirements)
- An entrepreneurial and feedback-driven mindset
- Strong communication, organizational, and presentation skills with the ability to sell and negotiate at all decision-making levels
- Proven track record of success in meeting and exceeding goals
- Ability to work in a fast-paced, entrepreneurial and team environment
- Self-motivated, creative, flexible, and willing to navigate ambiguity
- Lives in or in proximity to market and willingness to travel 25% or more
What will help you stand out (Nonessential Skills/Nice to Haves)
- Retail operations experience
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. The estimated Total Targeted Cash compensation range for this role is listed below. Total Targeted Cash for this role includes base salary, commission, and bonus (if eligible). This role qualifies for uncapped commissions. The starting salary will be determined based on skills, experience, and geographic location. In addition to cash compensation, our total rewards components include benefits and equity (if eligible). Total Targeted Cash $128,000—$205,000 USD
How Toast Uses AI In Its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
- For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
See all 43+ Enterprise Customer Success at Toast jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Enterprise Customer Success at Toast roles.
Get Access To All JobsTips for Finding Enterprise Customer Success Jobs at Toast Jobs
Frame your enterprise SaaS experience precisely
Toast's enterprise CS roles require demonstrated experience managing complex, multi-stakeholder accounts in technology or software. Before applying, document specific outcomes from implementations, renewals, or expansions so interviewers can assess specialty occupation fit quickly.
Verify your degree aligns with the role
USCIS requires a direct connection between your degree field and the specialty occupation. For enterprise CS at a software company, degrees in business, computer science, or information systems support the petition far more cleanly than unrelated fields.
Search verified sponsoring employers on Migrate Mate
Use Migrate Mate to filter Enterprise Customer Success roles at Toast and confirm active sponsorship for your visa type before investing time in the application process. This removes guesswork about which openings are sponsorship-eligible.
Clarify sponsorship scope during recruiter screening
Toast sponsors multiple visa categories for this function. Ask the recruiter during your first call which types they're currently processing for the specific role, since H-1B cap-subject petitions and TN filings follow entirely different timelines and requirements.
Account for USCIS premium processing in your timeline
If you're changing employers or starting on OPT, work backward from your current work authorization expiration. USCIS premium processing can reduce adjudication to roughly 15 business days, which matters when your start date is tied to an offer deadline.
Prepare a client portfolio before final-round interviews
Toast's enterprise hiring process tests how you've handled churn risk, executive escalations, and product adoption gaps at scale. A concise portfolio of anonymized account outcomes gives hiring managers concrete evidence your background meets the specialty occupation standard.
Enterprise Customer Success at Toast jobs are hiring across the US. Find yours.
Find Enterprise Customer Success at Toast JobsFrequently Asked Questions
Does Toast sponsor H-1B visas for Enterprise Customer Success?
Yes, Toast sponsors H-1B visas for Enterprise Customer Success roles. These positions typically qualify as specialty occupations because they require theoretical and practical application of business or technical knowledge at a bachelor's degree level or higher. Your offer letter will initiate the I-129 petition process, so confirm sponsorship eligibility with your recruiter before accepting.
How do I apply for Enterprise Customer Success jobs at Toast?
You can browse open Enterprise Customer Success roles at Toast through Migrate Mate, which filters specifically for sponsorship-eligible positions. Apply directly through Toast's careers portal, tailoring your resume to highlight enterprise account management experience in technology or software. The process typically involves a recruiter screen, a panel interview covering account strategy, and a final executive conversation.
Which visa types does Toast commonly use for Enterprise Customer Success roles?
Toast has sponsored H-1B, F-1 OPT, TN, and employment-based Green Card pathways including EB-2 and EB-3 for this function. TN visas apply to Canadian and Mexican citizens in qualifying professional categories. OPT is common for recent graduates transitioning into their first enterprise role, with the expectation that Toast files an H-1B petition before OPT expires.
What qualifications does Toast expect for Enterprise Customer Success positions?
Toast's enterprise CS roles typically require several years of experience managing large software or SaaS accounts, often in restaurant technology, hospitality, or adjacent verticals. Strong project management skills, executive communication ability, and familiarity with CRM platforms are consistently emphasized. A relevant bachelor's degree in business, technology, or a related field anchors the specialty occupation classification required for visa sponsorship.
How does the H-1B sponsorship timeline affect my start date at Toast?
H-1B cap-subject petitions are filed in April for an October 1 start date, so timing your offer relative to the lottery registration window in March is critical. If you're already in H-1B status with another employer, a cap-exempt transfer can happen any time of year. USCIS premium processing reduces the adjudication window significantly and is worth requesting if your current work authorization has a near-term expiration.
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