Enterprise Customer Success Jobs at Samsara with Visa Sponsorship
Enterprise Customer Success jobs at Samsara sit at the intersection of technical product knowledge and strategic account management, where you're guiding large organizations through fleet and operations technology. Samsara has an established track record of sponsoring international talent across multiple visa categories for this function.
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Get Access To All JobsWho we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.
About the role:
The Select Customer Success team partners closely with Samsara's enterprise customers to understand their business and unique challenges, advise them on how to best leverage the platform to meet their goals, and, ultimately, guide them to continuously realize business value from our solutions and services. We are the trusted advisor to our enterprise customers, managing the customer lifecycle once onboarding is complete through adoption, advocacy, and renewal.
As a manager in Select CS, you will manage a team of CSMs while also enhancing and scaling our success motion. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers.
This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.
An ideal candidate will be located in either Eastern or Central time-zones, and will have the ability to travel to the United States for necessary customer travel.
You should apply if:
- You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
- You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
- You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
- You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
In this role, you will:
- Ensure ongoing success and value realization for Samsara's enterprise customers.
- Define and execute long-term strategies for the Select Customer Success team that support Samsara's commitment to providing excellent service.
- Find and grow the next generation of CSMs at Samsara.
- Keep executives informed of progress and advocate for change when needed.
- Lead from the front with a willingness to get your hands dirty.
- Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
- Hire, develop, and lead an inclusive, engaged, and high-performing team.
Minimum requirements for the role:
- 8+ years in Customer Success, account management, or consulting.
- 3+ years in management positions, including recruiting and retaining top talent.
- Experience with $1M+ ACV customers.
- Experience with Enterprise SaaS.
- Ability to travel within the United States for customer meetings and events (up to 25%).
- Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
- Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara's C-suite.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance.
- Solutions-focused with strong problem-solving skills and a bias for action.
- Ability to think big while also executing with excellence.
- Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Demonstrated ability to foster an inclusive team environment that values diverse perspectives.
- Bachelor's degree from a 4-year institution.
An ideal candidate also has:
- Led a team where each team member managed a portfolio of 8-20 accounts.
- Experience using Gainsight.
- Passion for going above and beyond the call of duty for their customers and team members.
- Proven track record of partnering with account executives to develop and execute commercial expansion strategies.
- Strong program management experience.
- Strategic consulting experience.
Total Rewards
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you're ready to build for the long term and own the outcome, your journey starts here.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Belonging at Samsara
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
Our Commitment to Authenticity
We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara's Candidate Privacy Notice for more information.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.
About the role:
The Select Customer Success team partners closely with Samsara's enterprise customers to understand their business and unique challenges, advise them on how to best leverage the platform to meet their goals, and, ultimately, guide them to continuously realize business value from our solutions and services. We are the trusted advisor to our enterprise customers, managing the customer lifecycle once onboarding is complete through adoption, advocacy, and renewal.
As a manager in Select CS, you will manage a team of CSMs while also enhancing and scaling our success motion. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers.
This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.
An ideal candidate will be located in either Eastern or Central time-zones, and will have the ability to travel to the United States for necessary customer travel.
You should apply if:
- You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
- You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
- You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
- You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
In this role, you will:
- Ensure ongoing success and value realization for Samsara's enterprise customers.
- Define and execute long-term strategies for the Select Customer Success team that support Samsara's commitment to providing excellent service.
- Find and grow the next generation of CSMs at Samsara.
- Keep executives informed of progress and advocate for change when needed.
- Lead from the front with a willingness to get your hands dirty.
- Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
- Hire, develop, and lead an inclusive, engaged, and high-performing team.
Minimum requirements for the role:
- 8+ years in Customer Success, account management, or consulting.
- 3+ years in management positions, including recruiting and retaining top talent.
- Experience with $1M+ ACV customers.
- Experience with Enterprise SaaS.
- Ability to travel within the United States for customer meetings and events (up to 25%).
- Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
- Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara's C-suite.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance.
- Solutions-focused with strong problem-solving skills and a bias for action.
- Ability to think big while also executing with excellence.
- Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Demonstrated ability to foster an inclusive team environment that values diverse perspectives.
- Bachelor's degree from a 4-year institution.
An ideal candidate also has:
- Led a team where each team member managed a portfolio of 8-20 accounts.
- Experience using Gainsight.
- Passion for going above and beyond the call of duty for their customers and team members.
- Proven track record of partnering with account executives to develop and execute commercial expansion strategies.
- Strong program management experience.
- Strategic consulting experience.
Total Rewards
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you're ready to build for the long term and own the outcome, your journey starts here.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Belonging at Samsara
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
Our Commitment to Authenticity
We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara's Candidate Privacy Notice for more information.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.
See all Enterprise Customer Success Jobs at Samsara
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Enterprise Customer Success Jobs at Samsara.
Get Access To All JobsTips for Finding Enterprise Customer Success Jobs at Samsara
Frame your experience around measurable outcomes
Samsara's enterprise CS hiring looks for demonstrated retention and expansion results with complex, multi-stakeholder accounts. Quantify churn prevention, upsell wins, and onboarding timelines from past roles before your first interview round.
Verify your OPT timeline before applying
If you're on F-1 OPT, confirm your remaining authorization window against Samsara's typical hiring cycle. A STEM OPT extension can bridge the gap, but USCIS requires your employer to be E-Verify enrolled, which Samsara maintains.
Target Samsara's enterprise segment specifically
Samsara structures its customer success org by customer size. Applying directly to enterprise-focused roles, rather than mid-market or commercial, signals alignment with the accounts where the company actively builds headcount and consistently pursues sponsorship.
Bring hardware and IoT context to your materials
Samsara operates in connected operations and physical asset management. Tailor your resume and interview prep to show familiarity with hardware-dependent SaaS deployment cycles, not just software-only environments, since the product complexity shapes what enterprise CS requires.
Clarify sponsorship scope during offer negotiation
When you receive an offer, ask directly whether the role supports H-1B, TN, or EB sponsorship and who manages the filing internally. Getting clarity before you sign prevents timeline surprises once USCIS processing begins.
Use Migrate Mate to surface open roles efficiently
Samsara's enterprise CS openings vary by region and segment throughout the year. Use Migrate Mate to filter for current positions at Samsara that support visa sponsorship, so you're applying to roles where sponsorship is already confirmed.
Frequently Asked Questions
Does Samsara sponsor H-1B visas for Enterprise Customer Success?
Yes, Samsara sponsors H-1B visas for Enterprise Customer Success roles. The company has a consistent pattern of filing petitions for this function, particularly at the enterprise segment level where roles involve complex account management and technical product expertise. If you're already on an H-1B with another employer, Samsara can file a transfer petition so you maintain continuous work authorization during the transition.
How do I apply for Enterprise Customer Success jobs at Samsara?
Apply directly through Samsara's careers portal or browse verified openings on Migrate Mate, which filters for roles that confirm visa sponsorship eligibility. When applying, tailor your materials to Samsara's connected operations focus and highlight measurable outcomes from managing large enterprise accounts. Samsara's recruiting process typically includes multiple rounds with CS leadership and cross-functional stakeholders.
Which visa types does Samsara commonly use for Enterprise Customer Success roles?
Samsara sponsors across several nonimmigrant and immigrant categories for Enterprise Customer Success positions, including H-1B, F-1 OPT and CPT, TN visa for Canadian and Mexican nationals, and J-1 visa. The company also supports Green Card pathways through EB-2 and EB-3 classifications. The right category depends on your nationality, education, and current immigration status.
What qualifications does Samsara expect for Enterprise Customer Success roles?
Samsara looks for experience managing large, complex enterprise accounts, ideally in SaaS or hardware-dependent technology environments. Familiarity with fleet management, logistics, or industrial operations strengthens your candidacy given Samsara's customer base. A bachelor's degree in a relevant field typically satisfies the H-1B specialty occupation requirement, and strong track records in retention, renewal, and expansion carry significant weight in the evaluation process.
How do I think about timing if I need H-1B sponsorship from Samsara?
The H-1B cap lottery opens each April for an October 1 start date, so timing your job search and offer process around that window matters. If you're on F-1 OPT with a STEM extension, you may have enough runway to start employment while a cap-subject petition is pending. If Samsara files under a cap-exempt category or you already hold an approved H-1B, those timelines differ. Confirming the specifics with Samsara's immigration team early in the offer process avoids last-minute gaps.