Customer Service Jobs at Trek Bicycle with Visa Sponsorship
Customer Service roles at Trek Bicycle sit at the intersection of product expertise and rider support, requiring both technical knowledge of cycling equipment and strong communication skills. Trek has sponsored international candidates across multiple visa categories for customer-facing and support functions, making it a viable target for visa-seeking job seekers.
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Get Access To All JobsA bit about us
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
Job Location
Trek Store Schererville
Summary
Job Description
As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers.
We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.
What you’ll bring to the team
- Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
- Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
- Top-notch communication skills
- Impressive attention to detail and a love for tinkering ‘til you figure it out
- Eagerness to learn the ins and outs of servicing bicycles
- A desire to continually learn proper service methods and new technologies
Trek Benefits
- Flexible and fun company culture
- Competitive health care - PPO & HDHP medical plan options
- Flexible Spending Accounts (FSA)
- 401(k) with match and Employee Stock Ownership Plans (ESOP)
- Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
- Employee discounts on all product
- Deep partner retail discount
We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
We are an E-Verify employer.
A bit about us
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
Job Location
Trek Store Schererville
Summary
Job Description
As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers.
We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.
What you’ll bring to the team
- Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
- Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
- Top-notch communication skills
- Impressive attention to detail and a love for tinkering ‘til you figure it out
- Eagerness to learn the ins and outs of servicing bicycles
- A desire to continually learn proper service methods and new technologies
Trek Benefits
- Flexible and fun company culture
- Competitive health care - PPO & HDHP medical plan options
- Flexible Spending Accounts (FSA)
- 401(k) with match and Employee Stock Ownership Plans (ESOP)
- Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
- Employee discounts on all product
- Deep partner retail discount
We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
We are an E-Verify employer.
See all 46+ Customer Service at Trek Bicycle jobs
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Get Access To All JobsTips for Finding Customer Service Jobs at Trek Bicycle Jobs
Frame your technical product knowledge strategically
Trek's Customer Service roles often require candidates to troubleshoot bicycles, components, and accessories. Document your hands-on product experience with cycling equipment in your resume before applying, as this directly addresses the specialty knowledge Trek screens for.
Target roles that align with your visa category
Trek sponsors H-1B, TN, F-1 OPT, and J-1 among others, but not every Customer Service opening fits every visa type. Match your visa eligibility to the specific role level before you apply, since support coordinator roles suit OPT timelines differently than senior technical service positions.
Research Trek's manufacturing support structure
Trek operates as a global manufacturer with dealer and retail support teams, not a typical call center. Tailor your application to reflect knowledge of B2B dealer relationships and supply chain touchpoints, which are central to how Trek structures its Customer Service function.
Negotiate visa filing timelines during the offer stage
Once you receive an offer, confirm whether Trek's HR team will file your petition through in-house counsel or an external immigration firm. USCIS processing for H-1B cap-subject petitions runs three to six months under standard processing, so align your start date accordingly.
Find Trek Customer Service openings through Migrate Mate
Filtering by visa type across manufacturing employers takes time. Use Migrate Mate to browse verified Customer Service jobs at Trek Bicycle and identify which openings are actively open to candidates requiring sponsorship, so you apply with confidence rather than guessing.
Customer Service at Trek Bicycle jobs are hiring across the US. Find yours.
Find Customer Service at Trek Bicycle JobsFrequently Asked Questions
Does Trek Bicycle sponsor H-1B visas for Customer Service?
Yes, Trek Bicycle has a track record of sponsoring H-1B visas, including for roles in customer support and service functions. Sponsorship decisions depend on the specific role, your qualifications, and business need at the time of hiring. Customer Service positions with a technical component, such as dealer support or product service coordination, are more likely to meet the specialty occupation threshold USCIS requires for H-1B approval.
How do I apply for Customer Service jobs at Trek Bicycle?
Trek Bicycle posts open positions on its careers site, where you can filter by department and location. For visa-seeking candidates, Migrate Mate aggregates Trek's Customer Service openings and flags which roles are open to sponsorship, saving you from applying blindly. Tailor your application to highlight both your customer-facing experience and any product knowledge specific to cycling, components, or manufacturing environments.
Which visa types does Trek Bicycle commonly use for Customer Service roles?
Trek sponsors a range of visa categories for Customer Service positions, including H-1B, F-1 OPT, F-1 CPT, TN, J-1, and EB-2 or EB-3 green card pathways. F-1 OPT is commonly used for entry-level support roles, while H-1B and employment-based Green Card sponsorship tend to apply to more senior or technically specialized positions. TN is an option for eligible Canadian and Mexican nationals in qualifying roles.
What qualifications does Trek Bicycle expect for Customer Service roles?
Trek's Customer Service team typically looks for candidates with strong communication skills, problem-solving ability, and familiarity with bicycles or cycling products. For roles supporting dealer networks or technical service, relevant product knowledge, prior B2B support experience, or a background in manufacturing or retail operations strengthens your candidacy significantly. Some senior roles may require a bachelor's degree, which also supports specialty occupation status for H-1B eligibility.
How long does the visa sponsorship process take for a Trek Customer Service job?
Timeline depends on your visa category. F-1 OPT authorization through USCIS typically takes up to 90 days, so apply for your EAD early. H-1B cap-subject petitions are filed once per year with an April 1 filing window, meaning your start date may be October 1 at the earliest. Employment-based Green Card sponsorship through PERM involves DOL labor market testing and can take one to two years or longer depending on your priority date.
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