Customer Success Jobs at UCB with Visa Sponsorship
UCB's Customer Success roles sit at the intersection of science and patient outcomes, with teams supporting healthcare providers and payers across its neurology and immunology portfolios. UCB has a track record of sponsoring work visas for this function, making it a realistic target if you're building a U.S. career in biopharma.
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Get Access To All JobsMake your mark for patients
To strengthen and support our launches within US Rare Disease Organization (RDO), we are seeking an Account Executive Sr. - Neuromuscular (AE) for the Ft. Worth territory. The AE is an expert on the practices, delivery networks, and patient populations within their territory.
About the Role
They will represent UCB in the communities we serve as we strive to transform the lives of those living with Rare Diseases. The AE plays an integral role in identifying and building collaborative relationships with physicians and clinics. They embrace and execute marketing and sales strategies. They will master brand messaging, targeting, and digital technology to deliver persuasive, high-impact customer experiences tailored to distinct user segments while maintaining the highest ethical standards.
Who you’ll work with
- Call plan physicians/HCPs and all care team members
- Sales management/leadership
- Market Access, Thought Leader Liaison, and Medical Teams
- KOLs
- Sites of care
What you’ll do
- Consistently exceed territory sales objectives while operating with the highest level of ethics and integrity
- Create and execute strategic business plans reflecting a thorough understanding of the local market conditions
- Master targeted disease states, which include a deep understanding of patient journeys, standards of care, and treatment drivers
- Advocate for Rare Disease patients and serve as the authority on the various tools and resources UCB offers to support physicians, pharmacists, and other health care providers
- Continuously expand the expertise of all treating and referring physicians, as well as payers, hospital systems, pharmacies, labs, and other components of the care continuum; maintain awareness and remain attentive to the dynamics between different stakeholders that influence patient treatment decisions
- Maintain strong relationships within the payer landscape to ensure providers are informed on coverage and reimbursement status; collaborate with the payer access team to ensure all relevant stakeholders are working with the most up-to-date information to maximize access and affordability for patients using UCB products
- Foster strong relationships with patient advocacy groups and partners to support appropriate patient education and disease state awareness activities in the community
- Collaborate cross-functionally with UCB colleagues to share insights on customer needs and market opportunities; work together towards more effective approaches to patient value creation
- Maintain a commitment to continuous improvement (embrace a growth mindset) as evidenced by insights gained/shared about geography, stakeholders, and customer needs through day-to-day experience; growth in core competencies with feedback sought from managers and colleagues, courses taken, on-the-job projects and relevant periodicals/readings
Our 4 Pillars in Rare Disease Organization
- Demonstrate great commitment to the Rare Disease patient community and understand the patient journey, the barriers they face in care and treatment, and how to help them overcome those barriers
- Utilize innovative methods to identify patients who need treatment
- Maintain a highly tactical approach to patient access
- Help patients and caregivers navigate the Healthcare System and work around roadblocks
Interested? For this position, you’ll need the following education, experience, and skills:
Minimum Qualifications:
- Bachelor’s Degree
- 8+ years of field-based experience in sales, account management, and/or field reimbursement in biopharmaceuticals or healthcare, inclusive of 5+ years in a competitive specialty market segment
- 4+ years of Rare Disease experience in pharmaceuticals/Biologics Field experience with Buy-and-Bill medical benefits, Specialty Pharmacy, and HUB delivery models
- Verifiable record of sustained high sales performance and achievement in top 30% nationally
- Experience/involvement in successful product launches
- The ability to maximize impact of multichannel/digital tools and strategy/tactics with territory HCPs
- Command of key medical, scientific, and healthcare concepts, language, and practices related to neurology and rare diseases
- Experience serving a variety of call points – academic centers, community-based care, hospitals, and private office practices
- Comfortable spending up to 60% of time traveling with overnight travel required (territory business need dependent)
Preferred experience
- Significant CNS/neuroscience sales experience (to include epilepsy); Oncology, Hematology and/or Specialty reimbursement products requiring Specialty Pharmacy knowledge and expertise
- Experience in supporting biologic therapy administered by a designated health care provider
- Promotional product experience with REMS requirements
This position's reasonably anticipated base salary range is $160,000 - $210,000. The actual salary offered will take into account related knowledge, skills, experience, and location among other factors and may fall outside the expected range.
Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!
About us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9,000 people in all four corners of the globe, inspired by patients and driven by science.
Why work with us?
At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow and have the freedom to carve your own career path to achieve your full potential.
At UCB, we’ve embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless explicitly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office.
UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable federal, state, or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment, your employment with UCB, or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws, orders, and regulations.
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on US-Reasonable_Accommodation@ucb.com for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.
Make your mark for patients
To strengthen and support our launches within US Rare Disease Organization (RDO), we are seeking an Account Executive Sr. - Neuromuscular (AE) for the Ft. Worth territory. The AE is an expert on the practices, delivery networks, and patient populations within their territory.
About the Role
They will represent UCB in the communities we serve as we strive to transform the lives of those living with Rare Diseases. The AE plays an integral role in identifying and building collaborative relationships with physicians and clinics. They embrace and execute marketing and sales strategies. They will master brand messaging, targeting, and digital technology to deliver persuasive, high-impact customer experiences tailored to distinct user segments while maintaining the highest ethical standards.
Who you’ll work with
- Call plan physicians/HCPs and all care team members
- Sales management/leadership
- Market Access, Thought Leader Liaison, and Medical Teams
- KOLs
- Sites of care
What you’ll do
- Consistently exceed territory sales objectives while operating with the highest level of ethics and integrity
- Create and execute strategic business plans reflecting a thorough understanding of the local market conditions
- Master targeted disease states, which include a deep understanding of patient journeys, standards of care, and treatment drivers
- Advocate for Rare Disease patients and serve as the authority on the various tools and resources UCB offers to support physicians, pharmacists, and other health care providers
- Continuously expand the expertise of all treating and referring physicians, as well as payers, hospital systems, pharmacies, labs, and other components of the care continuum; maintain awareness and remain attentive to the dynamics between different stakeholders that influence patient treatment decisions
- Maintain strong relationships within the payer landscape to ensure providers are informed on coverage and reimbursement status; collaborate with the payer access team to ensure all relevant stakeholders are working with the most up-to-date information to maximize access and affordability for patients using UCB products
- Foster strong relationships with patient advocacy groups and partners to support appropriate patient education and disease state awareness activities in the community
- Collaborate cross-functionally with UCB colleagues to share insights on customer needs and market opportunities; work together towards more effective approaches to patient value creation
- Maintain a commitment to continuous improvement (embrace a growth mindset) as evidenced by insights gained/shared about geography, stakeholders, and customer needs through day-to-day experience; growth in core competencies with feedback sought from managers and colleagues, courses taken, on-the-job projects and relevant periodicals/readings
Our 4 Pillars in Rare Disease Organization
- Demonstrate great commitment to the Rare Disease patient community and understand the patient journey, the barriers they face in care and treatment, and how to help them overcome those barriers
- Utilize innovative methods to identify patients who need treatment
- Maintain a highly tactical approach to patient access
- Help patients and caregivers navigate the Healthcare System and work around roadblocks
Interested? For this position, you’ll need the following education, experience, and skills:
Minimum Qualifications:
- Bachelor’s Degree
- 8+ years of field-based experience in sales, account management, and/or field reimbursement in biopharmaceuticals or healthcare, inclusive of 5+ years in a competitive specialty market segment
- 4+ years of Rare Disease experience in pharmaceuticals/Biologics Field experience with Buy-and-Bill medical benefits, Specialty Pharmacy, and HUB delivery models
- Verifiable record of sustained high sales performance and achievement in top 30% nationally
- Experience/involvement in successful product launches
- The ability to maximize impact of multichannel/digital tools and strategy/tactics with territory HCPs
- Command of key medical, scientific, and healthcare concepts, language, and practices related to neurology and rare diseases
- Experience serving a variety of call points – academic centers, community-based care, hospitals, and private office practices
- Comfortable spending up to 60% of time traveling with overnight travel required (territory business need dependent)
Preferred experience
- Significant CNS/neuroscience sales experience (to include epilepsy); Oncology, Hematology and/or Specialty reimbursement products requiring Specialty Pharmacy knowledge and expertise
- Experience in supporting biologic therapy administered by a designated health care provider
- Promotional product experience with REMS requirements
This position's reasonably anticipated base salary range is $160,000 - $210,000. The actual salary offered will take into account related knowledge, skills, experience, and location among other factors and may fall outside the expected range.
Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!
About us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9,000 people in all four corners of the globe, inspired by patients and driven by science.
Why work with us?
At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow and have the freedom to carve your own career path to achieve your full potential.
At UCB, we’ve embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless explicitly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office.
UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable federal, state, or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment, your employment with UCB, or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws, orders, and regulations.
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on US-Reasonable_Accommodation@ucb.com for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.
See all 34+ Customer Success at UCB jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success at UCB roles.
Get Access To All JobsTips for Finding Customer Success Jobs at UCB Jobs
Frame your credentials around therapeutic area knowledge
UCB's Customer Success teams focus on neurology and immunology products. Tailor your resume to show familiarity with specialty pharmaceuticals, patient access programs, or payer landscapes, not just generic account management or SaaS customer success experience.
Target roles in UCB's field-based commercial structure
UCB posts Customer Success openings across regional hubs rather than a single headquarters. Search for postings tied to specific territories or therapeutic business units, since field-based roles often have faster hiring timelines than centrally managed corporate positions.
Confirm sponsorship eligibility before your final interview round
UCB sponsors H-1B and TN visas, but sponsorship decisions are made at the hiring manager and HR level. Raise your visa situation clearly after receiving a verbal interest signal, not in your first screen, to avoid being filtered out prematurely.
Prepare for LCA prevailing wage requirements in your target region
Before UCB can file your H-1B petition, the Department of Labor requires a certified Labor Condition Application confirming your offered salary meets prevailing wage for the role's location. Research DOL wage data for Customer Success titles in your target metro before negotiating your offer.
Use Migrate Mate to identify active UCB Customer Success openings
UCB's sponsored positions don't always stay posted long. Use Migrate Mate to filter Customer Success jobs at UCB by visa type so you can apply to live roles that match your authorization status without manually checking multiple job boards.
Align your start date with the H-1B cap timeline if needed
If you're moving from F-1 OPT and UCB files a cap-subject H-1B for you, the earliest your status can change is October 1 of the fiscal year following your lottery selection. Build this into offer negotiations so both sides understand the employment start window.
Customer Success at UCB jobs are hiring across the US. Find yours.
Find Customer Success at UCB JobsFrequently Asked Questions
Does UCB sponsor H-1B visas for Customer Success?
Yes, UCB sponsors H-1B visas for Customer Success roles. The process requires UCB's HR and legal teams to file a Labor Condition Application with the DOL and submit an I-129 petition to USCIS on your behalf. Sponsorship is evaluated role by role, so it's worth confirming the specific position qualifies during the offer stage rather than assuming all Customer Success titles are covered.
How do I apply for Customer Success jobs at UCB?
Applications go through UCB's careers portal at ucb.com. To find roles that align with your visa situation, Migrate Mate lets you filter Customer Success openings at UCB by sponsorship type, so you can focus on positions where sponsorship is actively offered. Once you identify a role, apply directly through UCB's site and flag your authorization status in the screening questionnaire if prompted.
Which visa types does UCB commonly use for Customer Success hires?
UCB has sponsored H-1B, F-1 OPT, and TN visas for Customer Success positions. TN status is available to Canadian and Mexican nationals in qualifying professional categories and can be a faster path than the H-1B cap process. F-1 OPT holders can begin work while UCB initiates H-1B sponsorship if your OPT authorization period overlaps with the next filing window.
What qualifications does UCB expect for Customer Success roles in biopharma?
UCB's Customer Success positions typically require a bachelor's degree in a life sciences, health sciences, or business field. Relevant experience in specialty pharmaceutical account management, patient services, or payer access programs strengthens your candidacy significantly. Roles tied to neurology or immunology products also benefit from demonstrated knowledge of how specialty drugs move through the healthcare system, including hub services and prior authorization workflows.
How do I time my H-1B filing if I receive a Customer Success offer from UCB?
If you're subject to the H-1B cap, USCIS opens registration in March each year for an October 1 start date. UCB would need to register you during that window, which means receiving and accepting your offer before the March registration period closes. If you're on OPT with a gap between your OPT expiration and October 1, a cap-gap extension may bridge your work authorization automatically while the petition is pending.
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