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Description

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job Overview and Responsibilities

The Instructional System Designer is responsible for the creation, design, implementation, and ongoing maintenance of the flight attendant technical regulatory training programs, ensuring adherence to FAA, TSA, DOT, and other governmental regulations, as well as corporate and departmental initiatives. Utilizing a variety of instructional strategies, including classroom lectures, hands-on applications, performance drills, self-directed study, and e-learning, the designer will craft and sustain the required curriculum in alignment with the Instructional System Design Methodology (ISDM) stipulated by FAA Advisory Circular AC 121-54A, Ch. 2, Sec. 3, 2-10. This role demands a comprehensive understanding of regulatory mandates and instructional design principles to ensure the development of effective course content and learning activities.

• Leveraging a diverse array of instructional approaches, the role involves the development, maintenance, and integration of technical regulatory content, training modules, performance exercises, and knowledge assessments tailored to flight attendant training. This encompasses adherence to Federal Aviation Regulations, Transportation Security Administration directives, United’s corporate policies, and safety protocols.
• Craft compelling and dynamic adult learning course content and learning activities specifically designed to flight attendants, employing innovative learning strategies that are both creative and interactive.
• Conducts frequent and thorough reviews of both classroom and eLearning environments. This includes detailed observations and audits of courseware to ensure ongoing adherence to compliance standards and to identify opportunities for enhancing the delivery of instructional content. This proactive oversight is crucial in maintaining the integrity and effectiveness of the training programs.
• Active participation, representation, and collaboration across multiple divisions, encompassing Multimedia Team, Training Operations, Inflight Safety, Flight Experience, Flight Operations Training, Airport Operations Training, and other pertinent departments within United. This role is instrumental in fostering a cohesive approach to training and safety initiatives, ensuring alignment and integration of best practices across the various sectors of United’s operations.
• Support Training Operations
• Participate in multimedia projects by collaborating with stakeholders throughout pre-production, production, and post-production to develop accurate, engaging visual and digital training assets, including serving as on-camera talent or portraying assigned roles in training videos, as needed.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor’s degree or 3 years of relevant work experience
• 3+ years of instructional learning design including e-learning design and development or 3+ years of flight attendant experience
• The position requires the ability to obtain or current possession of a United flight attendant qualification in accordance with Part 121 Operations and Training, as well as AC 120-54A. Additionally, candidates must have successfully completed or must attend and successfully complete United’s initial flight attendant training program to be considered qualified for this role.
• Attendance is required as work location with hybrid schedule as determined by the operation
• Some travel required
• Willing to work holidays, weekends, early/late hours, as needed by training operations
• Learning design instructional management, including eLearning
• Storytelling, creativity and critical thinking for adult learning
• Extensive knowledge and skill with Microsoft Platforms (such as Word, PowerPoint, etc.), Adobe Acrobat
• Strong written and verbal skills
• Project management and design
• Effective time management, presentation, planning and organization skills
• Ability to work under time constraints
• Ability to communicate clearly and effectively, both orally and in writing at all levels. (Must be able to effectively communicate in English, both verbally and written)
• Ability to respond positively to changes and constructive feedback
• Demonstrated desire to stay abreast of latest developments and trends
• High energy with a positive attitude
• Comfortable working independently and collaboratively in a fast paced, team environment.
• Consult with stakeholders from production to post-production process
• Results oriented, can easily identify priority items and get them done in a fast-paced deadline driven environment
• Strong attention to detail with the ability to conduct editing and auditing of written and visual materials

What will help you propel from the pack (Preferred Qualifications):

• Education, training, learning and design
• Flight attendant and Instructor/Evaluator experience
• Qualified United AQP Instructor/Evaluator
• Extensive knowledge and skill with Articulate (Storyline and Rise)
• Adobe Platforms (After Effects, Creative Cloud, Photoshop, Illustrator, etc.)
• Other learning platforms such as Genially, Kahoot, 7-Taps, Synthesia, etc.
• Extensive experience and working knowledge of CFR Part 121 regulations, Advanced Qualification Programs, the Aircraft Operators Standard Security Program and United flight attendant responsibilities and procedures, eFAOM
• Excellent ability to navigate content using electronic device and learn flight attendant regulatory and service content contained in electronic device (LINK) – Electronic Flight Attendant Manual (eFAOM), Inflight Policies and Procedures Manual (IPPM), Content App, etc.
• Working knowledge of Learning Management System (LMS) processes
• Experience using various AI-powered productivity and content development tools, including Microsoft Copilot, while applying responsible AI Practices.
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security.

The base pay range for this role is $66,500.00 to $86,616.00.

The base salary range/hourly rate listed is dependent on job-related factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com