Customer Support Jobs at University of Virginia with Visa Sponsorship
Customer Support roles at University of Virginia sit within a large public research university environment, meaning positions often involve serving students, faculty, and staff across complex administrative systems. UVA has an established history of sponsoring work visas for qualified candidates in support functions, making it a realistic target for international job seekers.
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Charlottesville, Virginia, United States of America
Job Id
R0074335
Thank you for considering a customer service Contact Center position at UVA Health!
UVA Health professionals share a common bond: to pursue excellence in everything we do for our patients. As a Contact Center team member at UVA Health, you will be an integral member of a team dedicated to providing compassionate care. Contact Center team members are the face of UVA Health – you are often the first contact for our patients, families and referring providers, and your interactions set the tone for each individual’s experience with UVA. This customer-focused role facilitates a variety of duties that focus on patient, community, and referring provider calls to UVA Health, the ordering of specialty health equipment, utilizing the Medical Center paging system, and managing emergency calls into UVA Health.
Join a thriving work culture built on trust, respect, and engagement. Please complete this one application and someone will connect with you to discuss your area of interest.
Building an exceptional work culture includes supporting our teams with exceptional benefits. UVA Health offers a comprehensive benefits package including Medical, Dental, and Vision Insurance, Paid Time Off, Long-term and Short-term Disability, Retirement Savings Plans, and Flexible Spending Accounts.
Designated 24/7 entry level point of contact team that facilities a variety of low and high level customer service duties that focus on patient, provider, and other inquiries externally and internally within UVA Health. Liaisons with UVA Health, UVA Academic departments, patients, external referring providers through utilization of resources, including but not limited to Epic, paging system, database lookup and data entry and web applications. Work is prescribed and completes with little autonomy. Work with supervision or under clearly defined standard procedures and protocols.
The starting base rate for this role is $17.50/hr. Individual compensation will be determined by the selected candidate’s previous work experience, education, and/or experience.
Performs the following Contact Center functions: Answers calls from external and internal sources; Screening patient calls and using de-escalation skills before escalating; Assessing the caller’s needs and responds using good critical judgment and understands when to escalate; Call processing and monitoring functions for multiple departments within UVA Health and the University.
- Responsible for accurate data entry of provider and patient information, transportation or equipment requests, and patient information into EMR (Electronic Medical Record) as required. Data is checked and significant issues are escalated as appropriate.
- Responds to telephonic, web, fax, and pager directed inquiries for comprehensive resource information using customer service based skills.
- In addition to the above job responsibilities, other duties may be assigned.
Qualified candidates may be eligible for a sign-on bonus of $3,500.
(This bonus comes with a 2yr service agreement, and is paid in 2 installments.)
MINIMUM REQUIREMENTS
Education: High School Graduate or Equivalent
Experience: 1 year of customer service or call center preferred
Licensure: None required
PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.
The starting base rate for this role is $17.50 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.
Benefits
- Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
- Paid Time Off, Long-term and Short-term Disability, Retirement Savings
- Health Saving Plans, and Flexible Spending Accounts
- Certification and education support
- Generous Paid Time Off
UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.
Company
UVA Medical Center
Hiring Type
Full time
Location
Charlottesville, Virginia, United States of America
Job Id
R0074335
Thank you for considering a customer service Contact Center position at UVA Health!
UVA Health professionals share a common bond: to pursue excellence in everything we do for our patients. As a Contact Center team member at UVA Health, you will be an integral member of a team dedicated to providing compassionate care. Contact Center team members are the face of UVA Health – you are often the first contact for our patients, families and referring providers, and your interactions set the tone for each individual’s experience with UVA. This customer-focused role facilitates a variety of duties that focus on patient, community, and referring provider calls to UVA Health, the ordering of specialty health equipment, utilizing the Medical Center paging system, and managing emergency calls into UVA Health.
Join a thriving work culture built on trust, respect, and engagement. Please complete this one application and someone will connect with you to discuss your area of interest.
Building an exceptional work culture includes supporting our teams with exceptional benefits. UVA Health offers a comprehensive benefits package including Medical, Dental, and Vision Insurance, Paid Time Off, Long-term and Short-term Disability, Retirement Savings Plans, and Flexible Spending Accounts.
Designated 24/7 entry level point of contact team that facilities a variety of low and high level customer service duties that focus on patient, provider, and other inquiries externally and internally within UVA Health. Liaisons with UVA Health, UVA Academic departments, patients, external referring providers through utilization of resources, including but not limited to Epic, paging system, database lookup and data entry and web applications. Work is prescribed and completes with little autonomy. Work with supervision or under clearly defined standard procedures and protocols.
The starting base rate for this role is $17.50/hr. Individual compensation will be determined by the selected candidate’s previous work experience, education, and/or experience.
Performs the following Contact Center functions: Answers calls from external and internal sources; Screening patient calls and using de-escalation skills before escalating; Assessing the caller’s needs and responds using good critical judgment and understands when to escalate; Call processing and monitoring functions for multiple departments within UVA Health and the University.
- Responsible for accurate data entry of provider and patient information, transportation or equipment requests, and patient information into EMR (Electronic Medical Record) as required. Data is checked and significant issues are escalated as appropriate.
- Responds to telephonic, web, fax, and pager directed inquiries for comprehensive resource information using customer service based skills.
- In addition to the above job responsibilities, other duties may be assigned.
Qualified candidates may be eligible for a sign-on bonus of $3,500.
(This bonus comes with a 2yr service agreement, and is paid in 2 installments.)
MINIMUM REQUIREMENTS
Education: High School Graduate or Equivalent
Experience: 1 year of customer service or call center preferred
Licensure: None required
PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.
The starting base rate for this role is $17.50 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.
Benefits
- Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
- Paid Time Off, Long-term and Short-term Disability, Retirement Savings
- Health Saving Plans, and Flexible Spending Accounts
- Certification and education support
- Generous Paid Time Off
UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.
Company
UVA Medical Center
Hiring Type
Full time
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Get Access To All JobsTips for Finding Customer Support Jobs at University of Virginia Jobs
Align your experience with university support systems
UVA's Customer Support roles frequently involve ticketing platforms, student information systems, and case management tools used across higher education. Highlight hands-on experience with platforms like Salesforce Service Cloud, ServiceNow, or similar enterprise tools in your application materials.
Target postings that specify H-1B or E-3 eligibility
UVA's HR portal distinguishes between roles that are visa-eligible and those that are not. Filter for positions in IT support, student services, or administrative operations, where the university has consistently filed petitions for nonimmigrant workers in support functions.
Request the LCA before accepting an offer
Before your employer files your H-1B or E-3 petition, UVA must certify a Labor Condition Application with DOL confirming your wage meets the prevailing rate for your position and location. Ask your HR contact to confirm LCA certification is in progress once you receive an offer.
Use Migrate Mate to surface open Customer Support roles
Searching broadly for university Customer Support openings wastes time. Use Migrate Mate to filter specifically for Customer Support positions at UVA that are open to visa sponsorship, so you're applying only where international candidates are genuinely considered.
Prepare your credential equivalency documentation early
If your degree is from outside the United States, USCIS requires evidence that it's equivalent to a U.S. bachelor's degree in a relevant field. Obtain a credential evaluation from a NACES-approved evaluator before submitting your application, since UVA HR may request this during the petition stage.
Understand UVA's cap-exempt status before your H-1B filing
As a public university, UVA qualifies as a cap-exempt institution, meaning H-1B petitions can be filed at any point in the year without entering the annual lottery. This significantly changes your timeline planning compared to applying through a private employer.
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Find Customer Support at University of Virginia JobsFrequently Asked Questions
Does University of Virginia sponsor H-1B visas for Customer Supports?
Yes, UVA sponsors H-1B visas for Customer Support roles. As a cap-exempt institution, UVA can file H-1B petitions year-round without waiting for the annual lottery cycle. This means your start date is not tied to the October 1 fiscal year constraint that applies to most private-sector employers, giving you more flexibility in negotiating an offer timeline.
Which visa types does University of Virginia commonly use for Customer Support roles?
UVA most commonly sponsors H-1B visas for Customer Support positions, which cover specialty occupations requiring at least a bachelor's degree in a relevant field. Australian citizens may also be eligible for the E-3 visa, which follows a similar process but has a separate annual allocation. For candidates pursuing permanent residence, UVA has supported EB-2 and EB-3 Green Card pathways for employees in eligible roles.
What qualifications or experience are expected for Customer Support roles at University of Virginia?
UVA typically looks for candidates with experience in service desk environments, student or client-facing support, and familiarity with university administrative workflows. Roles often require a bachelor's degree in a relevant field to satisfy H-1B specialty occupation requirements. Experience with higher education platforms, IT ticketing systems, or student information systems strengthens your application considerably.
How do I apply for Customer Support jobs at University of Virginia?
Positions are posted through UVA's official HR portal at jobs.virginia.edu. You can also use Migrate Mate to browse Customer Support openings at UVA that are open to visa sponsorship, which saves time filtering manually. When applying, tailor your resume to reflect relevant support systems experience and include any credential evaluation documentation if your degree was earned outside the United States.
How do I plan my timeline for H-1B sponsorship at a cap-exempt institution like UVA?
Because UVA is cap-exempt, USCIS can process your H-1B petition at any time of year, with standard processing taking roughly three to six months and premium processing available in roughly two to three weeks. Unlike cap-subject employers, there is no April lottery deadline to plan around. Start conversations about sponsorship during the offer negotiation stage so the LCA filing with DOL can begin immediately after acceptance.
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