Customer Service Jobs at UT Southwestern Medical Center with Visa Sponsorship
UT Southwestern Medical Center hires for Customer Service roles across its clinical operations, patient services, and administrative support teams. The organization has a consistent track record of sponsoring international candidates through multiple visa pathways, making it a strong target if you're seeking healthcare-adjacent customer-facing work in the U.S.
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Get Access To All JobsWHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases, and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!
JOB SUMMARY
The Clinical Staff Assistant I directly interacts with patients on the phone and/or face-to-face under direct supervision to support medical front office business operations in an outpatient clinical setting and maintain a patient-centered attitude at all times, demonstrating compassion and empathy for patients and their families. This position offers a career ladder based on progressive responsibilities and performance.
BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing and include:
- PPO medical plan, available day one at no cost for full-time employee-only coverage
- 100% coverage for preventive healthcare - no copay
- Paid Time Off, available day one
- Retirement Programs through the Teacher Retirement System of Texas (TRS)
- Paid Parental Leave Benefit
- Wellness programs
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF) Qualified Employer
Learn more about these and other UTSW employee benefits!
EXPERIENCE AND EDUCATION
Required
Education
High School Diploma or GED with prior customer service experience required
Licenses and Certifications
Successful completion of CSA competencies in two (2) clinical front office operations within 6-12 months of hire
Preferred
Education
Degree in related field and/or related experience preferred but not required.
Experience
Related experience preferred but not required.
JOB DUTIES
Learn and demonstrate proficiency in a minimum of two (2) of the following clinical front office operations in a minimum of two (2) clinical front office operations within 6-12 months:
- Registration
- Scheduling
- Inbound call documentation
- Insurance Entry and Verification
- Referrals Management
- Cash Drawer, Payment Posting and Check-in/Check-out
Learn and maintain up-to-date knowledge of Epic electronic medical record (EMR) system user operations, front office clinical workflows, and policies and procedures.
Deliver superior customer service, representing UT Southwestern in a positive and professional manner to patients, colleagues, and the community.
Build rapport and communication with internal and external team members to ensure best outcomes for the patient in a comprehensive clinical care model.
Maintain patient confidentiality in accordance with HIPAA and UT Southwestern policy.
Maintain neatness of customer waiting area; keeps area stocked with pamphlets and other materials as appropriate.
Ensure adequate inventory of items necessary for day-to-day functions of clinic, such as office supplies and patient forms.
Duties performed may include one or more of the following core functions: (a) Directly interact with or care for patients; (b) Directly interact with or care for human-subjects research participants; (c) Regularly maintain, modify, release or similarly affect patient records (including patient financial records); or (d) Regularly maintain, modify, release or similarly affect human-subjects research records.
Perform other duties as assigned.
SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases, and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!
JOB SUMMARY
The Clinical Staff Assistant I directly interacts with patients on the phone and/or face-to-face under direct supervision to support medical front office business operations in an outpatient clinical setting and maintain a patient-centered attitude at all times, demonstrating compassion and empathy for patients and their families. This position offers a career ladder based on progressive responsibilities and performance.
BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing and include:
- PPO medical plan, available day one at no cost for full-time employee-only coverage
- 100% coverage for preventive healthcare - no copay
- Paid Time Off, available day one
- Retirement Programs through the Teacher Retirement System of Texas (TRS)
- Paid Parental Leave Benefit
- Wellness programs
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF) Qualified Employer
Learn more about these and other UTSW employee benefits!
EXPERIENCE AND EDUCATION
Required
Education
High School Diploma or GED with prior customer service experience required
Licenses and Certifications
Successful completion of CSA competencies in two (2) clinical front office operations within 6-12 months of hire
Preferred
Education
Degree in related field and/or related experience preferred but not required.
Experience
Related experience preferred but not required.
JOB DUTIES
Learn and demonstrate proficiency in a minimum of two (2) of the following clinical front office operations in a minimum of two (2) clinical front office operations within 6-12 months:
- Registration
- Scheduling
- Inbound call documentation
- Insurance Entry and Verification
- Referrals Management
- Cash Drawer, Payment Posting and Check-in/Check-out
Learn and maintain up-to-date knowledge of Epic electronic medical record (EMR) system user operations, front office clinical workflows, and policies and procedures.
Deliver superior customer service, representing UT Southwestern in a positive and professional manner to patients, colleagues, and the community.
Build rapport and communication with internal and external team members to ensure best outcomes for the patient in a comprehensive clinical care model.
Maintain patient confidentiality in accordance with HIPAA and UT Southwestern policy.
Maintain neatness of customer waiting area; keeps area stocked with pamphlets and other materials as appropriate.
Ensure adequate inventory of items necessary for day-to-day functions of clinic, such as office supplies and patient forms.
Duties performed may include one or more of the following core functions: (a) Directly interact with or care for patients; (b) Directly interact with or care for human-subjects research participants; (c) Regularly maintain, modify, release or similarly affect patient records (including patient financial records); or (d) Regularly maintain, modify, release or similarly affect human-subjects research records.
Perform other duties as assigned.
SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
See all 13+ Customer Service at UT Southwestern Medical Center jobs
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Get Access To All JobsTips for Finding Customer Service Jobs at UT Southwestern Medical Center Jobs
Tailor your resume to healthcare settings
UT Southwestern's Customer Service roles often support patient-facing or clinical administrative functions. Highlight experience with scheduling, medical records, or insurance verification rather than general retail or hospitality service, which recruiters here will treat as less relevant.
Verify your visa is on their sponsored list
UT Southwestern sponsors H-1B, E-3, TN, F-1 OPT, and F-1 CPT. Before applying, confirm your current status or target visa type is one they actively file. Mismatched visa expectations are the most common reason sponsorship conversations stall at offer stage.
Apply before your OPT authorization window closes
If you're on F-1 OPT, the USCIS 60-day grace period after OPT expiration is not work-authorized time. Target Customer Service openings at UT Southwestern at least three months before your OPT end date to allow room for onboarding and any H-1B or TN filing timelines.
Search open roles through Migrate Mate
Filter UT Southwestern's active Customer Service listings on Migrate Mate to surface roles that align with your visa type and experience level. This cuts time spent on openings that don't match your sponsorship eligibility or are already closed.
Ask specifically about LCA filing during negotiation
For H-1B or E-3 roles, UT Southwestern must file a Labor Condition Application with the DOL certifying your offered wage meets prevailing levels for the Dallas area. Ask HR which wage level they're filing at, since Level I and Level II differ significantly and affect your negotiating position.
Get your credentials formally evaluated before interviews
UT Southwestern's HR team reviews foreign credentials carefully for roles with any clinical or administrative compliance requirements. A formal evaluation from a NACES-recognized agency translates your international degree or diploma into U.S. equivalents, removing a common bottleneck before any visa filing begins.
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Find Customer Service at UT Southwestern Medical Center JobsFrequently Asked Questions
Does UT Southwestern Medical Center sponsor H-1B visas for Customer Service?
Yes, UT Southwestern Medical Center sponsors H-1B visas for eligible Customer Service roles. As a large academic medical center, it has institutional HR infrastructure to manage the H-1B petition process. Sponsorship is typically extended to roles that meet USCIS specialty occupation criteria, so positions requiring a relevant bachelor's degree are better positioned for approval than general support roles.
How do I apply for Customer Service jobs at UT Southwestern Medical Center?
Submit applications directly through UT Southwestern's careers portal, where all active openings are listed. Tailor your application to highlight patient services, administrative coordination, or healthcare operations experience. You can also browse current Customer Service openings at UT Southwestern filtered by visa sponsorship eligibility on Migrate Mate, which surfaces roles matched to your immigration status.
Which visa types does UT Southwestern Medical Center sponsor for Customer Service roles?
UT Southwestern sponsors H-1B, E-3, TN, F-1 OPT, and F-1 CPT visa types for qualifying roles. E-3 is available to Australian citizens, and TN to Canadian and Mexican nationals under USMCA. F-1 OPT and CPT are common entry points for recent graduates, with H-1B sponsorship sometimes following for retained employees whose roles meet specialty occupation standards.
What qualifications are expected for Customer Service roles at UT Southwestern?
Most Customer Service positions at UT Southwestern require at minimum a high school diploma or associate degree, though roles tied to clinical operations, patient billing, or insurance coordination often prefer a bachelor's degree in healthcare administration, business, or a related field. Bilingual candidates, particularly Spanish speakers, and those with Epic or medical scheduling system experience are frequently prioritized in job postings.
How do I understand the visa filing timeline for a Customer Service role at UT Southwestern?
Timeline depends on your visa type. TN and E-3 sponsorship can be processed in weeks, while H-1B petitions are subject to USCIS's annual cap and October 1 start date, meaning you'd need to be selected in the spring lottery first. For F-1 OPT extensions or CPT authorization, your university's DSO manages the paperwork on your side, separate from UT Southwestern's HR process.
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