Customer Service Jobs at WellSpan Health with Visa Sponsorship

Schedule

Full-Time: 40 Hours/Weekly

Between the hours of 8am - 6pm, Monday through Friday

9am - 5pm, Saturday and Sunday on a rotating schedule.

General Summary

In partnership with Team Pharmacists, provides outstanding customer service and support to the patient, pharmacy staff, and patient medical providers. Processes orders, ensures the patient has all supplies and equipment needed for service, and arranges/coordinates the delivery of home infusion medications and supplies to the patient's residence, ensuring all billing paperwork is present prior to delivery.

Essential Functions:

• Organizes daily activities including patient work and phone call order.
• Makes initial patient contact for new referrals. Explains WellSpan Infusion services, patient expectations and patient anticipated financial responsibility.
• Coordinates delivery services and communicates delivery information effectively to patients, caregivers, nurses, pharmacists and distribution personnel.
• Under Pharmacist supervision, processes new orders, creates delivery ticket, pulls required pump if appropriate and updates order expiration dates.
• Enters Medical information into patient record in Pharmacy system including catheter information, equipment, shipping directions and documented phone conversations related to coordination of patient care.
• Reviews financial documents required for the patient’s delivery and follows up with Insurance Verification Specialist with any questions.
• Assembles new patient packet with pharmacy information, patient rights and billing paperwork for patient signature.
• Processes electronic billing of medications to required insurances.
• Answers phone calls from patients for respective pharmacy team.
• Makes Routine patient follow up calls, assessing the patient medication and supply needs. Refills orders as needed.
• Produces pick up tickets at time of discharge from service to return equipment to WellSpan Infusion Service.
• Works with Billing and collection team to resolve delivery ticket related problems.
• Stages the prescription and products for the pharmacist to review and verify.
• Hands off patient packet to pharmacist with prescription order.

Common Expectations:

• Ensures patient confidentiality.
• Maintains established policies and procedures, objectives, quality assessment and safety standards.
• Works with team of other pharmacists, pharmacy technicians and other pharmacy to ensure quality of care to all patients.
• Provides outstanding service to all customers; and practices fiscal responsibility through improvement and innovation.
• Participates in department projects as assigned; makes proactive recommendations in updating department resources and reference materials.
• Trains new staff and provides on-going support and instruction.
• Actively supports process flow improvement and provides constructive feedback to Supervisor.
• Resolves patient complaints.
• Establishes and maintains files and records on an ongoing basis.

Qualifications

Minimum Education:

• High School Diploma or GED Required

Work Experience:

• 2 years Technician experience. Required
• 1 year Customer service related experience. Required
• 2 years Technician experience in home infusion. Preferred

Licenses:

• Certified Pharmacy Technician Upon Hire Required

Courses and Training:

• Medical terminology. Upon Hire Required

Benefits Offered:

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)

WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.