ABOUT ZSCALER

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world's largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we're focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you're enabled to do your best work and embrace your potential. If you're driven by purpose, thrive on solving complex challenges, and want to be part of the team that's helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

ROLE

We are looking for a Supply Chain and Operations Specialist - Federal to be based on-site in San Jose, CA at our HQ, reporting to the Director, Supply Chain and Logistics within the Cloud Operations department. Zscaler is looking for a supply chain and operations champion that will service, control, maintain, and enhance our Federal business in collaboration with the internal Zscaler Federal team and with our Federal customers in regards to Zero Trust Branch supply needs, deliveries, RMAs, and all the Federal compliance involved.

What you'll do (Role Expectations)

• Ensure consistent supply of hardware needed for Federal orders
• Ensure on-time delivery goals based on Federal needs
• Develop the RMA process for the Federal space
• Maintain compliance across all supply chain and logistics aspects

WHO YOU ARE (SUCCESS PROFILE)

• You act like an owner by operating with integrity and a bias for action, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver who seeks out challenges because you are energized by finding solutions that deliver the biggest impact.
• You are a high-trust collaborator who is ambitious for the team, embracing a challenge culture by giving and receiving feedback with candor and respect.
• You operate with urgency, maintaining a relentless focus on execution to deliver high-impact results quickly for the customer and the team.
• You lead with integrity by holding yourself and others to a high standard of accountability and matching your words with consistent, transparent action.

WHAT WE'RE LOOKING FOR (MINIMUM QUALIFICATIONS)

• 10+ years of Supply Chain management experience
• Strong vendor management skills
• Deep understanding of production processes
• Proven experience dealing with complex customers and situations
• Demonstrated experience in team collaboration
• This position requires US Citizenship and a successfully passed background check

WHAT WILL MAKE YOU STAND OUT (PREFERRED QUALIFICATIONS)

• Proficiency in Salesforce
• Strong understanding of the Quote to Cash process
• Experience in asset and install base management

LI-Hybrid

LI-CM3

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Learn more about Zscaler's Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.