Entry Level Contact Center Supervisor Jobs
New grad contact center supervisor jobs welcome recent graduates and entry level candidates with zero to two years of experience, where strong internship work or demonstrated leadership in customer-facing roles can matter more than a long resume. Most openings are on-site and hybrid roles across Banking & Financial Services, Insurance, and Healthcare & Medical Services, with employers like Northwest Bank, KeyBank, and CoxHealth hiring at this level now.
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Facility:
West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807
Department:
1733 Consumer Experience
Scheduled Weekly Hours:
20
Hours:
Hours can vary from 8:00 AM - 6:00 PM depending on work shift.
Work Shift:
Day Shift (United States of America)
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
- Named one of Modern Healthcare’s Best Places to work five times.
- Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
- Acknowledged by Forbes as one of the Best Employers for New Grads.
- Healthcare Innovation's Top Companies to Work for in Healthcare (2025).
Benefits
- Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
- For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Description:
The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquiries, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their provider(s).
Education:
- Required: High school diploma or Equivalent
Experience:
- Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills.
- Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience
Skills:
- Strong customer service skills that demonstrate empathy, kindness, safety, and compassion
- Problem solving skills to analyze and respond to consumer inquiries
- Ability to work independently and as a member of a team
- Possess excellent time management skills
- Professional written and verbal communication skills
- Proficient in Microsoft Office Programs as well as healthcare related programs
- Ability to multi-task, manage call volume and prioritize patient needs
- Ability to make timely decisions and provide best possible outcome
- Competency in required skills as a Contact Center Specialist I or equivalent skills
Licensure/Certification/Registration: N/A
Facility:
West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807
Department:
1733 Consumer Experience
Scheduled Weekly Hours:
20
Hours:
Hours can vary from 8:00 AM - 6:00 PM depending on work shift.
Work Shift:
Day Shift (United States of America)
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
- Named one of Modern Healthcare’s Best Places to work five times.
- Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
- Acknowledged by Forbes as one of the Best Employers for New Grads.
- Healthcare Innovation's Top Companies to Work for in Healthcare (2025).
Benefits
- Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
- For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Description:
The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquiries, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their provider(s).
Education:
- Required: High school diploma or Equivalent
Experience:
- Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills.
- Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience
Skills:
- Strong customer service skills that demonstrate empathy, kindness, safety, and compassion
- Problem solving skills to analyze and respond to consumer inquiries
- Ability to work independently and as a member of a team
- Possess excellent time management skills
- Professional written and verbal communication skills
- Proficient in Microsoft Office Programs as well as healthcare related programs
- Ability to multi-task, manage call volume and prioritize patient needs
- Ability to make timely decisions and provide best possible outcome
- Competency in required skills as a Contact Center Specialist I or equivalent skills
Licensure/Certification/Registration: N/A
See All 10 Entry Level Contact Center Supervisor Jobs
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Find JobsEntry Level Contact Center Supervisor Job Market
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
- Insurance
- Healthcare & Medical Services
Entry Level Contact Center Supervisor Jobs: Frequently Asked Questions
How do I get an entry level contact center supervisor job?
Focus on any experience where you led others, even informally, such as team lead shifts, peer mentoring, or coordinating a customer service queue. Employers at this level look for candidates who show communication skills, composure under pressure, and basic familiarity with call center tools or CRM software. Highlighting internship experience or measurable results from frontline roles gives your application a real edge.
Which companies hire entry level contact center supervisors?
Companies hiring entry level contact center supervisors right now include Northwest Bank, KeyBank, and CoxHealth, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from large consumer-facing businesses, healthcare organizations, financial services firms, and outsourced contact center providers that maintain high-volume teams and regularly promote from within.
Are there remote entry level contact center supervisor jobs?
Yes, though on-site roles are still common at this stage. About 30% of entry level contact center supervisor openings are remote or hybrid as of November 2026, reflecting ongoing demand for flexible supervision in distributed customer service teams. Candidates comfortable with virtual team management tools and remote coaching often have an advantage in these postings.
Are these new grad contact center supervisor jobs?
Yes, many of these postings are new grad and junior roles that welcome recent graduates with little or no prior supervisory experience. A new grad-friendly posting typically calls for zero to two years of experience, accepts internships or part-time customer service work in place of full-time history, and treats a strong academic record or demonstrated leadership as a genuine qualification.
Which industries hire the most entry level contact center supervisors?
Entry Level contact center supervisor roles concentrate in Banking & Financial Services, Insurance, and Healthcare & Medical Services, based on current listings on Migrate Mate as of November 2026. These sectors rely on large, structured customer service operations that need entry level supervisors to maintain quality and team performance, making them consistent sources of first-role opportunities for candidates building their management credentials.