Entry Level Field Support Specialist Jobs
New grad field support specialist jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a strong internship background or hands-on technical portfolio can matter more than a long resume. Most openings are on-site roles across Technology & Software, Medical Devices, and Manufacturing, with employers like New Era Technology, Nova Biomedical, and Wabtec hiring at this level now.
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INTRODUCTION
Nova Biomedical is looking for a Field Support Specialist to be based in the Rensselaer, NY area. Nova Biomedical is a world leader in the development and manufacturing of state-of-the-art, whole blood, point-of-care and critical care analyzers, and is one of the fastest growing in vitro diagnostic companies in the world. For over 40 years, Nova continues to grow as a privately held company.
Responsibilities
- Responsible for overall onsite customer satisfaction with Nova Biomedical products in assigned geographical territory.
- Provides both reactive and proactive consultative support to customers and is responsible for managing all field support requirements within assigned customer territory.
- Exercises independent judgement to manage all local customer support requirements within assigned territory.
- Drives key performance indicators (KPI’s) locally to ensure a high level of customer satisfaction including On-site Response Time, On-time PM’s, Second Days, Revisits, and Primary Representative Utilization.
- Responsible for making independent, daily business decisions on customer call prioritization, local calendar scheduling, inventory management, unscheduled customer satisfaction (Ambassador) calls, and for determining appropriate length and duration of onsite customer activities.
- Performs on-site new product installations, corrective maintenance, preventive maintenance and associated customer training with laboratory staff at all levels including laboratory management.
- Responsible for properly completing and returning service documentation and regulatory paperwork (electronic and hard copy) to satisfy U.S. FDA requirements.
- Performs clinical and biotechnology application activities such as IQOQ, correlation, linearity, and precision to assist customers with instrument validation requirements to satisfy local accreditation requirements.
- Responsible for maintaining acceptable productivity levels, customer satisfaction levels, KPI’s and other peer comparisons as determined to be appropriate by the local Regional Support Manager.
- May require attendance and assistance at trade shows, customer seminars and similar marketing events.
- Responsible for maintaining service level agreements, properly billing customers for service performed and parts used, and reviewing onsite customer spares inventory of Nova products that are used with their instruments (e.g. Nova controls) to ensure maximum product uptime.
- Responsible for identifying new sales opportunities through day-to-day customer interaction and for forwarding sales leads to the Nova Sales department.
- Exercises good, fiscal awareness to control expenses through proper inventory management, exercises good judgment with all Nova property (i.e.: company car, inventory, credit card) with strong attention to cost in normal duties of the position.
- Proper use of the Nova Travel Office.
- Maintains proper home office space for Nova assets (computer, inventory, etc.).
EXPERIENCE REQUIREMENTS
- Clinical lab knowledge and/or experience is ideal for this position.
- A BS in Chemistry/Biochemistry Bioengineering, Biomedical Engineering or Life Sciences degree or Medical Technologist, Nursing, or Respiratory Therapy degree and/or Electronics background is preferred.
- Requires above average verbal communication skills, above average teaching skills and above average interpersonal skills.
- Minimum of 1-3+ years diagnostics industry related experience.
- Requires an individual who is willing to travel both within and outside their assigned territory, averaging 4-5 overnight stays per month and approximately 25% travel time.
- Ability to work independently with little daily supervision.
- Since this position will have access to sensitive information/documentation (HIPPA, Corporate Intellectual Property) from the manufacturer, individuals must possess a mature and professional ability to use proper judgment and discretion with this information when interacting with customers and other professionals.
- Requires a driver’s license in home state and a good driving record; and a nationally accepted credit card with an acceptable credit limit for use during job responsibilities.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
- Willingness to travel as required (including air and ground transportation).
- Valid driver’s license and ability to safely operate a motor vehicle as needed for job responsibilities.
- Able to store, transport materials, samples, or demonstration equipment (up to ~25 pounds).
- Comfort with standing and engaging with customers for extended periods.
- Ability to adapt to varying work environments (e.g., customer sites, laboratories, offices).
WHY WORK FOR NOVA BIOMEDICAL
- Flexible Medical, Dental, & Vision Coverage
- Competitive 401k company match
- Bonus Program, Generous PTO and paid holidays
- Generous Tuition reimbursement
- Hybrid and flexible work arrangements
- Professional development, engagement and events
- Company marketplace for lunch and snacks in our Norwood, MA, Billerica, MA and Westbrook, ME offices
- Company subsidized cafeteria in our Waltham, MA office
WORK LOCATION
Field Support based in Rensselaer, NY
TARGETED SALARY RANGE
$85,000 to $90,000 annually
Nova Biomedical believes in transparency and integrity throughout all we do, including compensation. The provided salary range for this role represents the expected base salary or hourly rate for this opening. Actual compensation will be commensurate with the candidate’s experience and may vary based on individual factors such as location, skills, and education.
ABOUT THE COMPANY
At Nova Biomedical, we’re not just building instruments, we’re powering breakthroughs that improve lives. Our smart, science-driven solutions are trusted in over 100 countries to speed drug development and enhance patient care.
Our integration brings together more than 70 years of scientific excellence with Nova’s cutting-edge innovation, forming a powerhouse of precision, purpose, and possibility. With FDA-registered, ISO-certified manufacturing, more than 125 FDA approvals, and industry-trusted diagnostics, we’re setting new standards in quality and reliability. Nova Biomedical is proud to be a global leader in osmolality testing and biotechnology and in vitro diagnostic (IVD) instrumentation, dedicated to advancing patient care and scientific discovery with a legacy that continues to shape the future of life sciences.
With headquarters in Norwood and Waltham, Massachusetts, and a global team of nearly 2,000 employees, we’re building a collaborative, empowered culture grounded in shared values: Customer Centricity, Ingenuity, Ownership & Accountability, Collaboration, and Integrity.
WORKING AT NOVA BIOMEDICAL MEANS JOINING A MISSION-DRIVEN ORGANIZATION WHERE YOUR CONTRIBUTIONS MATTER. Whether you're in engineering, science, manufacturing, or support, you’ll be part of a team that values innovation, invests in your growth, and is committed to making a real-world impact on global health.
EEO STATEMENT:
Nova Biomedical takes pride in being an equal opportunity employer committed to hiring a diverse and inclusive workforce. As a part of our commitment to a diverse and inclusive workforce, Nova Biomedical will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.
INTRODUCTION
Nova Biomedical is looking for a Field Support Specialist to be based in the Rensselaer, NY area. Nova Biomedical is a world leader in the development and manufacturing of state-of-the-art, whole blood, point-of-care and critical care analyzers, and is one of the fastest growing in vitro diagnostic companies in the world. For over 40 years, Nova continues to grow as a privately held company.
Responsibilities
- Responsible for overall onsite customer satisfaction with Nova Biomedical products in assigned geographical territory.
- Provides both reactive and proactive consultative support to customers and is responsible for managing all field support requirements within assigned customer territory.
- Exercises independent judgement to manage all local customer support requirements within assigned territory.
- Drives key performance indicators (KPI’s) locally to ensure a high level of customer satisfaction including On-site Response Time, On-time PM’s, Second Days, Revisits, and Primary Representative Utilization.
- Responsible for making independent, daily business decisions on customer call prioritization, local calendar scheduling, inventory management, unscheduled customer satisfaction (Ambassador) calls, and for determining appropriate length and duration of onsite customer activities.
- Performs on-site new product installations, corrective maintenance, preventive maintenance and associated customer training with laboratory staff at all levels including laboratory management.
- Responsible for properly completing and returning service documentation and regulatory paperwork (electronic and hard copy) to satisfy U.S. FDA requirements.
- Performs clinical and biotechnology application activities such as IQOQ, correlation, linearity, and precision to assist customers with instrument validation requirements to satisfy local accreditation requirements.
- Responsible for maintaining acceptable productivity levels, customer satisfaction levels, KPI’s and other peer comparisons as determined to be appropriate by the local Regional Support Manager.
- May require attendance and assistance at trade shows, customer seminars and similar marketing events.
- Responsible for maintaining service level agreements, properly billing customers for service performed and parts used, and reviewing onsite customer spares inventory of Nova products that are used with their instruments (e.g. Nova controls) to ensure maximum product uptime.
- Responsible for identifying new sales opportunities through day-to-day customer interaction and for forwarding sales leads to the Nova Sales department.
- Exercises good, fiscal awareness to control expenses through proper inventory management, exercises good judgment with all Nova property (i.e.: company car, inventory, credit card) with strong attention to cost in normal duties of the position.
- Proper use of the Nova Travel Office.
- Maintains proper home office space for Nova assets (computer, inventory, etc.).
EXPERIENCE REQUIREMENTS
- Clinical lab knowledge and/or experience is ideal for this position.
- A BS in Chemistry/Biochemistry Bioengineering, Biomedical Engineering or Life Sciences degree or Medical Technologist, Nursing, or Respiratory Therapy degree and/or Electronics background is preferred.
- Requires above average verbal communication skills, above average teaching skills and above average interpersonal skills.
- Minimum of 1-3+ years diagnostics industry related experience.
- Requires an individual who is willing to travel both within and outside their assigned territory, averaging 4-5 overnight stays per month and approximately 25% travel time.
- Ability to work independently with little daily supervision.
- Since this position will have access to sensitive information/documentation (HIPPA, Corporate Intellectual Property) from the manufacturer, individuals must possess a mature and professional ability to use proper judgment and discretion with this information when interacting with customers and other professionals.
- Requires a driver’s license in home state and a good driving record; and a nationally accepted credit card with an acceptable credit limit for use during job responsibilities.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
- Willingness to travel as required (including air and ground transportation).
- Valid driver’s license and ability to safely operate a motor vehicle as needed for job responsibilities.
- Able to store, transport materials, samples, or demonstration equipment (up to ~25 pounds).
- Comfort with standing and engaging with customers for extended periods.
- Ability to adapt to varying work environments (e.g., customer sites, laboratories, offices).
WHY WORK FOR NOVA BIOMEDICAL
- Flexible Medical, Dental, & Vision Coverage
- Competitive 401k company match
- Bonus Program, Generous PTO and paid holidays
- Generous Tuition reimbursement
- Hybrid and flexible work arrangements
- Professional development, engagement and events
- Company marketplace for lunch and snacks in our Norwood, MA, Billerica, MA and Westbrook, ME offices
- Company subsidized cafeteria in our Waltham, MA office
WORK LOCATION
Field Support based in Rensselaer, NY
TARGETED SALARY RANGE
$85,000 to $90,000 annually
Nova Biomedical believes in transparency and integrity throughout all we do, including compensation. The provided salary range for this role represents the expected base salary or hourly rate for this opening. Actual compensation will be commensurate with the candidate’s experience and may vary based on individual factors such as location, skills, and education.
ABOUT THE COMPANY
At Nova Biomedical, we’re not just building instruments, we’re powering breakthroughs that improve lives. Our smart, science-driven solutions are trusted in over 100 countries to speed drug development and enhance patient care.
Our integration brings together more than 70 years of scientific excellence with Nova’s cutting-edge innovation, forming a powerhouse of precision, purpose, and possibility. With FDA-registered, ISO-certified manufacturing, more than 125 FDA approvals, and industry-trusted diagnostics, we’re setting new standards in quality and reliability. Nova Biomedical is proud to be a global leader in osmolality testing and biotechnology and in vitro diagnostic (IVD) instrumentation, dedicated to advancing patient care and scientific discovery with a legacy that continues to shape the future of life sciences.
With headquarters in Norwood and Waltham, Massachusetts, and a global team of nearly 2,000 employees, we’re building a collaborative, empowered culture grounded in shared values: Customer Centricity, Ingenuity, Ownership & Accountability, Collaboration, and Integrity.
WORKING AT NOVA BIOMEDICAL MEANS JOINING A MISSION-DRIVEN ORGANIZATION WHERE YOUR CONTRIBUTIONS MATTER. Whether you're in engineering, science, manufacturing, or support, you’ll be part of a team that values innovation, invests in your growth, and is committed to making a real-world impact on global health.
EEO STATEMENT:
Nova Biomedical takes pride in being an equal opportunity employer committed to hiring a diverse and inclusive workforce. As a part of our commitment to a diverse and inclusive workforce, Nova Biomedical will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.
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Entry Level Field Support Specialist Jobs: Frequently Asked Questions
How do I get an entry level field support specialist job?
Start by building hands-on technical skills through internships, volunteer IT work, or coursework that involves hardware troubleshooting, networking basics, or customer-facing support. Employers hiring at the entry level typically look for a willingness to travel or work in the field, strong communication skills, and comfort with diagnostic tools. A CompTIA A+ certification or similar credential can give junior candidates a real edge over the competition.
Which companies hire entry level field support specialists?
Companies hiring entry level field support specialists right now include New Era Technology, Nova Biomedical, and Wabtec, based on current listings on Migrate Mate as of November 2026. At this level, you'll find openings across managed service providers, technology hardware vendors, healthcare equipment companies, and utilities that maintain large installed bases of equipment requiring regular on-site attention.
Are there remote entry level field support specialist jobs?
Yes, though the role is primarily field-based by nature, some remote or hybrid openings do exist for tasks like remote diagnostics and ticket management. About 0% of entry level field support specialist openings are remote or hybrid as of November 2026, so candidates who prefer flexibility should filter accordingly and read job descriptions carefully to understand what on-site travel is still expected.
Are these new grad field support specialist jobs?
Yes, many of these postings are new grad and junior roles that explicitly welcome candidates with little to no prior professional experience. A new-grad-friendly posting typically says it accepts zero to two years of experience, counts internships or co-ops toward the requirement, or values a technical portfolio over a long resume. Recent graduates entering the workforce will find these listings are written with them in mind.
Which industries hire the most entry level field support specialists?
Entry Level field support specialist roles concentrate in Technology & Software, Medical Devices, and Manufacturing, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at the entry level because they rely on large networks of physical equipment, devices, or infrastructure that need consistent on-site installation, maintenance, and troubleshooting by technicians who are early in their careers.