Content Lead Jobs in San Francisco, CA

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

As the Content Strategy Lead for Executive Programs, you will own what Anthropic brings to the table when we sit down with senior leaders from our most strategic customers. That covers Executive Briefings, Customer Advisory Boards, Executive Councils, and the other small-room gatherings where a C-level audience meets with our leaders, product teams, and researchers. You will set the content strategy across these programs, build the library of modules and the bench of speakers, and lead the team that keeps our content fresh as our models and products evolve.

This role works cross-functionally with Product & Solutions Marketing, who owns positioning and messaging across industries and products, and customer programs which owns each program's operations, intake, and customer experience. You own the layer in between: turning Anthropic's product, research, and policy story into sessions built for an executive audience, deciding who is best placed to deliver them, and designing interactive formats and demos that work for customers building on the frontier.

The right candidate has a product marketing or narrative background, has built content for C-level customer audiences at an enterprise technology company, and has managed a team.

Key responsibilities

• Set and execute the content strategy across Executive Briefings, Customer Advisory Boards, Executive Councils, and other gatherings of strategic customers: the themes for the year, the narrative that connects them, and how content differs by program, audience, and purpose.
• Build and maintain an evergreen library of content modules that program leads and account teams can assemble into an agenda without starting from scratch. Modules span product and roadmap, research, safety and policy, industry and use-case sessions, demos, and discussion guides.
• Keep the library current. Set a refresh cadence tied to model and product launches, retire what is stale, maintain a pipeline of net-new content modules, and make sure nothing in front of a customer executive is out of date.
• Identify, recruit, develop and certify speakers from Anthropic's executive, product, research, and go-to-market teams. Maintain the cross-program roster, shape each speaker's session, and prepare them for the room.
• Design the experience, not only the presentation. Choose the format that fits the audience and the goal, whether that is a working session, a live demo, a conversation with a researcher, or a peer discussion among customers.
• Partner with program leads on agendas for the highest-priority engagements, tailoring modules to the customer's objectives. Set the standards and templates that let every other engagement meet the same bar.
• Work with Product & Solutions Marketing, Product, and Research so that executive-level content is ready when a launch happens, not weeks after.
• Capture what customers say in these rooms, including themes, objections, and requests. Route it to Product, Research, Marketing, and go-to-market leadership, and use it to improve the content.
• Measure what works, including session feedback, module usage, and speaker performance, and work with program leads to connect content to program outcomes.
• Hire, manage, and develop the team responsible for executive program content, and set its quality bar.
• Use Claude to scale the work: build workflows that tailor modules to a customer's industry and priorities so a customized session does not require a rebuild.

Minimum qualifications

• Built content for C-level customer audiences in executive briefings, advisory boards, executive councils, or similar programs.
• Built a content system that other people rely on, such as a module library, a session catalog, or a speaker program, and kept it current through frequent product change.
• The technical fluency to work directly with researchers and engineers, understand what they have built, and explain it accurately to a business executive.
• Experience coaching senior executives and technical experts as speakers, including giving direct feedback on their material.
• Judgment about format: you know when a room needs a presentation, a demo, or a facilitated discussion, and you can design each one.
• Experience managing people, including hiring and developing a team.
• A high bar for writing. You can draft an executive session narrative yourself and improve one written by someone else.
• Genuine interest in AI and in helping the world's largest enterprises adopt it responsibly.

Preferred qualifications

• 12+ years in product marketing, executive content, or executive customer programs at a B2B technology company. You have owned positioning and messaging for a technical product and know how to adapt it for different audiences.
• Experience at a company where the product changes quickly and content has a short shelf life.
• Hands-on experience using AI tools to produce or tailor content.
• Experience facilitating executive discussions, not only preparing others to lead them.
• Worked with customers in regulated industries such as financial services, healthcare, or the public sector.

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.