CPT AI Product Engineer Jobs
AI Product Engineer jobs on CPT sit at the intersection of machine learning systems and product development, making them strong fits for graduate programs in CS, data science, or AI. Your DSO must authorize CPT as integral to your curriculum before you start, and part-time CPT (under 20 hours per week) keeps your full-time OPT eligibility intact after graduation.
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About the Team
The Customer Service Product team builds TikTok's AI-powered customer service experience, serving hundreds of millions of users worldwide. We develop AI agents (chatbot and ticketbot) that autonomously resolve user issues — from account access to appeals — and the platform that empowers human agents when AI hands off. Our mission: make help easy to reach, let AI resolve the vast majority of issues, and ensure seamless human handoff for the rest. We are looking for talented individuals to join us for an internship. Our internship program offers students hands-on experience, industry exposure, and opportunities to apply their knowledge to real-world challenges while building a strong foundation for personal and professional growth. Interns will gain practical experience, explore potential career paths, and participate in social events, learning programs, and development workshops alongside industry professionals. Candidates may apply to a maximum of two positions across Our Company and its affiliates globally. Applications will be considered in the order they are submitted. Applications are reviewed on a rolling basis, so we encourage you to apply early. Please clearly state your availability in your resume, including your start and end dates.
Responsibilities:
- Design and iterate on AI agent capabilities for customer service — including agentic architecture, conversation strategy, knowledge/SOP integration, and tool use — to help AI resolve user issues end-to-end.
- Define clear and precise data metrics (e.g., resolution rate, service quality score, user satisfaction) to best represent business performance, and incorporate data, AI-based evaluation, research, and market analysis to shape product design.
- Dive deep into user needs and pain points in support scenarios, conduct user research and case analysis to conceptualize and build delightful service experiences on TikTok through continuous iteration and experimentation.
Qualifications
Minimum Qualifications:
- Currently pursuing an Undergraduate/Master's in computer science, statistics, information management, data science or a related discipline.
- Strong interest in AI/LLM applications; understanding of how large language models and AI agents work.
- Clear and effective communication skills, particularly in collaboration with various teams.
- Empathy for TikTok users, with the ability to translate user pain points in support scenarios into product solutions.
- Ability to thrive in a fast-paced environment and adapt to changing priorities and needs.
Preferred Qualifications:
- Hands-on experience building with LLMs or AI agents (e.g., prompt engineering, RAG, tool calling, agent frameworks), through coursework, research, internships, or personal projects.
- Knowledge of relevant tools and technologies for data analysis, user research, and product management (e.g., SQL, A/B testing, evaluation design).
Job Information
【For Pay Transparency】Compensation Description (Hourly) - Campus Intern
The hourly rate range for this position in the selected city is $35- $35. Benefits may vary depending on the nature of employment and the country work location. Interns have day one access to health insurance, life insurance, wellbeing benefits and more. Interns also receive 10 paid holidays per year and paid sick time (56 hours if hired in first half of year, 40 if hired in second half of year). Interns who are not working 100% remote may also be eligible for housing allowance. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
- Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
- Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
- Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Responsibilities
About the Team
The Customer Service Product team builds TikTok's AI-powered customer service experience, serving hundreds of millions of users worldwide. We develop AI agents (chatbot and ticketbot) that autonomously resolve user issues — from account access to appeals — and the platform that empowers human agents when AI hands off. Our mission: make help easy to reach, let AI resolve the vast majority of issues, and ensure seamless human handoff for the rest. We are looking for talented individuals to join us for an internship. Our internship program offers students hands-on experience, industry exposure, and opportunities to apply their knowledge to real-world challenges while building a strong foundation for personal and professional growth. Interns will gain practical experience, explore potential career paths, and participate in social events, learning programs, and development workshops alongside industry professionals. Candidates may apply to a maximum of two positions across Our Company and its affiliates globally. Applications will be considered in the order they are submitted. Applications are reviewed on a rolling basis, so we encourage you to apply early. Please clearly state your availability in your resume, including your start and end dates.
Responsibilities:
- Design and iterate on AI agent capabilities for customer service — including agentic architecture, conversation strategy, knowledge/SOP integration, and tool use — to help AI resolve user issues end-to-end.
- Define clear and precise data metrics (e.g., resolution rate, service quality score, user satisfaction) to best represent business performance, and incorporate data, AI-based evaluation, research, and market analysis to shape product design.
- Dive deep into user needs and pain points in support scenarios, conduct user research and case analysis to conceptualize and build delightful service experiences on TikTok through continuous iteration and experimentation.
Qualifications
Minimum Qualifications:
- Currently pursuing an Undergraduate/Master's in computer science, statistics, information management, data science or a related discipline.
- Strong interest in AI/LLM applications; understanding of how large language models and AI agents work.
- Clear and effective communication skills, particularly in collaboration with various teams.
- Empathy for TikTok users, with the ability to translate user pain points in support scenarios into product solutions.
- Ability to thrive in a fast-paced environment and adapt to changing priorities and needs.
Preferred Qualifications:
- Hands-on experience building with LLMs or AI agents (e.g., prompt engineering, RAG, tool calling, agent frameworks), through coursework, research, internships, or personal projects.
- Knowledge of relevant tools and technologies for data analysis, user research, and product management (e.g., SQL, A/B testing, evaluation design).
Job Information
【For Pay Transparency】Compensation Description (Hourly) - Campus Intern
The hourly rate range for this position in the selected city is $35- $35. Benefits may vary depending on the nature of employment and the country work location. Interns have day one access to health insurance, life insurance, wellbeing benefits and more. Interns also receive 10 paid holidays per year and paid sick time (56 hours if hired in first half of year, 40 if hired in second half of year). Interns who are not working 100% remote may also be eligible for housing allowance. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
- Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
- Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
- Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
See all 36+ CPT AI Product Engineer Jobs
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Get Access To All JobsAI Product Engineer CPT: Frequently Asked Questions
Does an AI Product Engineer role qualify for CPT?
Yes, if the role is integral to your degree program and your school's DSO authorizes it. AI Product Engineer positions typically align with graduate programs in computer science, AI, or data science. The job duties must connect directly to your coursework, not just your general field of study. Your DSO makes the final determination based on your specific program requirements and the employer's job description.
Can I do CPT part-time as an AI Product Engineer while taking classes?
Yes. Part-time CPT is authorized for 20 hours per week or fewer while you're enrolled full-time. This is the preferred structure for most F-1 students because 12 months or more of full-time CPT eliminates your OPT eligibility entirely. Part-time CPT has no such cap, so you preserve your post-graduation OPT window regardless of how many semesters you work.
What job titles count as AI Product Engineer for CPT purposes?
CPT authorization is tied to curriculum fit, not job title alone. Roles combining ML engineering with product development, such as ML Platform Engineer, Applied AI Engineer, or Product AI Specialist, can qualify if your DSO confirms alignment. O*NET classifies this work under software developer and ML engineer occupation codes. Bring your offer letter to your DSO with specific duty descriptions rather than relying on the title.
How do I find employers who regularly hire F-1 CPT students for AI Product Engineer roles?
Use Migrate Mate to identify employers with documented work authorization filing history in AI and product engineering roles. Companies that have filed LCAs for ML and product-adjacent positions are familiar with F-1 documentation requirements and more likely to have HR processes in place for CPT students. This is more reliable than filtering by company size or industry reputation alone.
Does my AI Product Engineer CPT employer need to file anything with USCIS?
No. CPT authorization is entirely school-based. Your DSO updates your I-20 with the employer name, start date, and authorized hours. Neither you nor your employer files anything with USCIS for CPT. However, if the employer plans to sponsor you for OPT STEM extension later, they must be enrolled in E-Verify at that time. CPT itself carries no government filing requirement on the employer's side.