CPT Customer Onboarding Specialist Jobs
Customer Onboarding Specialist roles involve client training, process coordination, and cross-functional communication, skills directly tied to business, communications, and information systems programs. CPT authorization requires your DSO to confirm the role is integral to your curriculum, so document how onboarding workflows connect to your coursework before requesting approval.
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DSI Systems Inc., an Authorized AT&T and DIRECTV Partner, is seeking a detail-oriented and highly motivated Account Onboarding Specialist to join our fast-paced and dynamic team. In this role, you will be responsible for processing dealer applications across multiple national providers, ensuring a smooth onboarding experience, and delivering timely communication and accurate reporting. This is a great opportunity for someone who thrives in a deadline-driven environment and takes pride in precision and professionalism. The Account Onboarding Specialist is a key player who directly supports the DSI mission to deliver exceptional value and seamless service to our partners. Your efforts will contribute to the growth of national programs by ensuring new dealers are onboarded efficiently and accurately. You'll work alongside professionals across departments—sales, logistics, and support—to maintain the high standards our partners rely on and help fuel continued success across our network.
This is an in-office position that will report to our office in Urbandale, IA.
ABOUT DSI
Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency. At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—empowering our sales partners to uncover new opportunities and maximize their potential.
Responsibilities
- Process new dealer applications for partners such as DIRECTV, Frontier, and AT&T
- Verify and validate Certificates of Insurance for dealer compliance
- Maintain clear and timely communication regarding onboarding status with dealers and internal teams
- Generate and manage accurate program-related reports and documentation
- Utilize multiple systems and platforms efficiently and simultaneously
- Ensure professional representation of DSI in all communications
- Collaborate effectively within a team while also managing individual tasks independently
REQUIREMENTS
- High school diploma or equivalent; college coursework a plus
- Exceptional attention to detail and organizational skills
- Excellent verbal and written communication abilities
- Proficient in Microsoft Excel, Word, Outlook, and Google Docs
- Professional demeanor and strong sense of accountability
- Ability to adapt quickly in a high-volume, fast-paced environment
- Self-motivated, positive attitude, and results-driven mindset
BENEFITS
- $18 per hour with annual raises available
- Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period
- 401k Plan with employer matching
- Paid vacation, personal/sick days, and bereavement time
- Employee Profit Sharing Program
- 50% AT&T wireless discount
- Paid training
- Advancement opportunities, we prefer to promote from within!
INTRODUCTION
DSI Systems Inc., an Authorized AT&T and DIRECTV Partner, is seeking a detail-oriented and highly motivated Account Onboarding Specialist to join our fast-paced and dynamic team. In this role, you will be responsible for processing dealer applications across multiple national providers, ensuring a smooth onboarding experience, and delivering timely communication and accurate reporting. This is a great opportunity for someone who thrives in a deadline-driven environment and takes pride in precision and professionalism. The Account Onboarding Specialist is a key player who directly supports the DSI mission to deliver exceptional value and seamless service to our partners. Your efforts will contribute to the growth of national programs by ensuring new dealers are onboarded efficiently and accurately. You'll work alongside professionals across departments—sales, logistics, and support—to maintain the high standards our partners rely on and help fuel continued success across our network.
This is an in-office position that will report to our office in Urbandale, IA.
ABOUT DSI
Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency. At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—empowering our sales partners to uncover new opportunities and maximize their potential.
Responsibilities
- Process new dealer applications for partners such as DIRECTV, Frontier, and AT&T
- Verify and validate Certificates of Insurance for dealer compliance
- Maintain clear and timely communication regarding onboarding status with dealers and internal teams
- Generate and manage accurate program-related reports and documentation
- Utilize multiple systems and platforms efficiently and simultaneously
- Ensure professional representation of DSI in all communications
- Collaborate effectively within a team while also managing individual tasks independently
REQUIREMENTS
- High school diploma or equivalent; college coursework a plus
- Exceptional attention to detail and organizational skills
- Excellent verbal and written communication abilities
- Proficient in Microsoft Excel, Word, Outlook, and Google Docs
- Professional demeanor and strong sense of accountability
- Ability to adapt quickly in a high-volume, fast-paced environment
- Self-motivated, positive attitude, and results-driven mindset
BENEFITS
- $18 per hour with annual raises available
- Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period
- 401k Plan with employer matching
- Paid vacation, personal/sick days, and bereavement time
- Employee Profit Sharing Program
- 50% AT&T wireless discount
- Paid training
- Advancement opportunities, we prefer to promote from within!
Customer Onboarding Specialist CPT: Frequently Asked Questions
Does a Customer Onboarding Specialist role qualify for CPT authorization?
It depends on how your program is structured. A Customer Onboarding Specialist role typically qualifies if your degree program includes coursework in business administration, information systems, communications, or a related field, and if your DSO can document a direct curricular connection. Roles focused purely on sales support without a process or systems component are harder to authorize. Bring a detailed job description to your DSO before accepting an offer.
Can I do CPT at a startup if they've never hired an F-1 student before?
Yes. CPT authorization is issued by your school, not the employer, so the employer doesn't need prior experience with F-1 students. The company does need to provide a formal offer letter on company letterhead stating your role, hours, and dates. Some startups struggle to produce compliant offer letters on the first attempt, so request the letter early and share your school's CPT documentation requirements with HR upfront.
How do I find Customer Onboarding Specialist employers open to CPT students?
Search on Migrate Mate, which lets you filter for employers with a demonstrated history of hiring international students in customer success and onboarding functions. Because CPT doesn't require employer sponsorship filings, your main filter should be employer familiarity with F-1 work authorization and willingness to provide the required offer letter documentation your DSO needs.
What happens if my CPT onboarding role extends beyond one semester?
CPT must be re-authorized each semester. Your DSO issues a new I-20 reflecting the updated authorization period, and you'll need a renewed offer letter or extension confirmation from your employer for each term. Full-time CPT used for 12 cumulative months eliminates your OPT eligibility, so if you're planning a multi-semester placement, track your full-time CPT hours carefully and discuss the long-term impact with your DSO.
Does working as a Customer Onboarding Specialist on CPT help with future H-1B sponsorship?
Customer Onboarding Specialist roles can qualify as specialty occupations under H-1B if the position requires a bachelor's degree in a directly related field, which USCIS evaluates based on the employer's requirements and industry norms. Gaining CPT experience in a role with documented systems administration, data analysis, or process management responsibilities strengthens a future H-1B petition by establishing the degree-job nexus. Roles framed primarily as client support without a specialized skill component are harder to sponsor later.
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