CPT Customer Engagement Manager Jobs
Customer Engagement Manager roles on CPT let F-1 students apply CRM strategy, customer lifecycle analysis, and cross-functional communication directly within a degree program in business, marketing, or a related field. Your DSO must confirm the position is integral to your curriculum before you start, and CPT authorization is employer-specific, so a new offer means a new authorization.
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Get Access To All JobsAbout The Role
As a Customer Success Manager at Newsela, you will own and grow a large portfolio of customers, driving measurable outcomes across retention, adoption, and expansion. You will operate like the CEO of your book of business - managing 150–300 accounts with urgency, focus, and accountability. This is a high-volume, outcomes-driven role that blends Customer Success with an account management mindset. Success is defined by impact: helping more teachers and students succeed while meaningfully growing the business. You will prioritize the highest-impact work, proactively engage customers through calls and meetings, and use data and systems to identify risks and opportunities early. You will proactively anticipate issues and take direct ownership to solve root causes, influence outcomes, and consistently raise the bar on results. This role requires strong judgment, autonomy, and execution discipline. You’ll be trusted to make decisions, adapt quickly, and drive measurable business results across your portfolio.
What You'll Be Doing
- Own a portfolio of 150–300 customers with clear accountability for retention, adoption, and expansion outcomes
- Proactively engage customers through calls, meetings, and scaled campaigns to drive value and momentum
- Monitor health signals, usage data, and renewal indicators to prioritize the highest-impact actions
- Lead renewal strategy and execution, reducing risk and securing long-term partnerships
- Identify and drive expansion opportunities in partnership with Sales
- Run efficient, scalable motions (segmentation, automation, 1:many engagement) to maximize reach and impact
- Conduct discovery to understand goals, align on outcomes, and position Newsela as a strategic partner
- Solve root causes of customer challenges rather than addressing surface-level symptoms
- Maintain accurate forecasting, planning, and execution tracking in our systems
- Leverage core tools (ex. Salesforce, Gainsight, Gong, Salesloft) to manage your book of business with consistency, operational rigor, and clear process adherence
- Continuously seek feedback and improve your approach to raise the bar on performance and outcomes
About You
- 2+ years of experience managing a large or high-volume portfolio of accounts
- Proven success owning renewals, retention, or expansion targets
- Comfortable making frequent proactive calls and running many customer conversations weekly
- Strong prioritization skills and ability to manage 150–300 accounts effectively
- Data-driven and outcomes-focused; you measure success and adjust quickly
- Experience with scalable or tech-touch customer motions
- Direct, clear communicator who builds trust quickly
- Naturally takes ownership and follows through on commitments
- Proactively seeks feedback and continuously improves
- Skilled at diagnosing root causes and solving problems independently
- Track record of meeting or exceeding goals/OKRs
- Experience with Gong, Salesloft, Salesforce, or similar tools is a plus
- Background in education is a plus but not required
Why You’ll Love Working At Newsela
- Health & Wellness: Comprehensive medical benefits with employer contribution to premiums and to HSA accounts. Additional benefits such as pet insurance, free access to the Calm app, and more to help you stay healthy: mind, body, and soul.
- Work From Home: We are a fully remote company. We provide a monthly tech stipend to support your WFH needs!
- Supporting ALL Families: Inclusive benefits to support you and your family, including parental leave, fertility support, adoption, and more!
- Financial Wellbeing: Invest in your future with our 401(k) plan, which includes a employer match to help you build long-term financial security.
- Time Off: Flexible PTO plus 10 company holidays plus winter break (Dec 24th - Jan 1st).
- Professional Development: Newsela offers an annual learning and development allowance to employees to attend external training sessions, classes, workshops, conferences, and educational materials to foster professional growth within their current role and career aspirations at Newsela.
- Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.
About Newsela
Newsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work. With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose.
Final compensation will be determined based on the candidate’s individual skills, qualifications, and experience. Total compensation for this role also includes incentive stock options and benefits. This role will also be eligible for variable compensation.
On-Target Earnings (OTE) Range
$72,500—$87,500 USD
About The Role
As a Customer Success Manager at Newsela, you will own and grow a large portfolio of customers, driving measurable outcomes across retention, adoption, and expansion. You will operate like the CEO of your book of business - managing 150–300 accounts with urgency, focus, and accountability. This is a high-volume, outcomes-driven role that blends Customer Success with an account management mindset. Success is defined by impact: helping more teachers and students succeed while meaningfully growing the business. You will prioritize the highest-impact work, proactively engage customers through calls and meetings, and use data and systems to identify risks and opportunities early. You will proactively anticipate issues and take direct ownership to solve root causes, influence outcomes, and consistently raise the bar on results. This role requires strong judgment, autonomy, and execution discipline. You’ll be trusted to make decisions, adapt quickly, and drive measurable business results across your portfolio.
What You'll Be Doing
- Own a portfolio of 150–300 customers with clear accountability for retention, adoption, and expansion outcomes
- Proactively engage customers through calls, meetings, and scaled campaigns to drive value and momentum
- Monitor health signals, usage data, and renewal indicators to prioritize the highest-impact actions
- Lead renewal strategy and execution, reducing risk and securing long-term partnerships
- Identify and drive expansion opportunities in partnership with Sales
- Run efficient, scalable motions (segmentation, automation, 1:many engagement) to maximize reach and impact
- Conduct discovery to understand goals, align on outcomes, and position Newsela as a strategic partner
- Solve root causes of customer challenges rather than addressing surface-level symptoms
- Maintain accurate forecasting, planning, and execution tracking in our systems
- Leverage core tools (ex. Salesforce, Gainsight, Gong, Salesloft) to manage your book of business with consistency, operational rigor, and clear process adherence
- Continuously seek feedback and improve your approach to raise the bar on performance and outcomes
About You
- 2+ years of experience managing a large or high-volume portfolio of accounts
- Proven success owning renewals, retention, or expansion targets
- Comfortable making frequent proactive calls and running many customer conversations weekly
- Strong prioritization skills and ability to manage 150–300 accounts effectively
- Data-driven and outcomes-focused; you measure success and adjust quickly
- Experience with scalable or tech-touch customer motions
- Direct, clear communicator who builds trust quickly
- Naturally takes ownership and follows through on commitments
- Proactively seeks feedback and continuously improves
- Skilled at diagnosing root causes and solving problems independently
- Track record of meeting or exceeding goals/OKRs
- Experience with Gong, Salesloft, Salesforce, or similar tools is a plus
- Background in education is a plus but not required
Why You’ll Love Working At Newsela
- Health & Wellness: Comprehensive medical benefits with employer contribution to premiums and to HSA accounts. Additional benefits such as pet insurance, free access to the Calm app, and more to help you stay healthy: mind, body, and soul.
- Work From Home: We are a fully remote company. We provide a monthly tech stipend to support your WFH needs!
- Supporting ALL Families: Inclusive benefits to support you and your family, including parental leave, fertility support, adoption, and more!
- Financial Wellbeing: Invest in your future with our 401(k) plan, which includes a employer match to help you build long-term financial security.
- Time Off: Flexible PTO plus 10 company holidays plus winter break (Dec 24th - Jan 1st).
- Professional Development: Newsela offers an annual learning and development allowance to employees to attend external training sessions, classes, workshops, conferences, and educational materials to foster professional growth within their current role and career aspirations at Newsela.
- Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.
About Newsela
Newsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work. With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose.
Final compensation will be determined based on the candidate’s individual skills, qualifications, and experience. Total compensation for this role also includes incentive stock options and benefits. This role will also be eligible for variable compensation.
On-Target Earnings (OTE) Range
$72,500—$87,500 USD
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Get Access To All JobsCustomer Engagement Manager CPT: Frequently Asked Questions
Does a Customer Engagement Manager role qualify for CPT authorization?
It qualifies if your degree program includes coursework in marketing, business, communications, or a related field and your DSO determines the role is an integral part of your curriculum. The position must involve substantive work, such as managing customer lifecycle strategy or leading cross-functional retention initiatives, not administrative support tasks unrelated to your academic focus.
Can I do CPT for a Customer Engagement Manager role at a startup with no prior visa sponsorship history?
Yes. CPT authorization is granted by your school, not by USCIS, so the employer doesn't need prior sponsorship history to hire you on CPT. The employer does need to provide a formal offer letter describing your duties so your DSO can confirm the curriculum connection and update your I-20 before your start date.
How do I find Customer Engagement Manager roles open to CPT students?
Search on Migrate Mate, which filters listings by employers with Labor Condition Application filing history in marketing and customer operations. That LCA data is a reliable signal that an employer understands work authorization requirements, which matters when you need onboarding to align with a DSO-issued CPT authorization date.
What happens to my CPT if the Customer Engagement Manager role changes scope mid-internship?
A significant change in duties, such as shifting from customer retention strategy to general sales operations, may require a new CPT authorization. Notify your DSO promptly if your responsibilities change materially. Continuing to work under an authorization that no longer matches your actual role puts your F-1 status at risk, even if the employer is unaware of the issue.
Does CPT in a Customer Engagement Manager role count toward OPT eligibility?
Part-time CPT, defined as fewer than 20 hours per week, doesn't affect OPT eligibility regardless of duration. Full-time CPT totaling 12 or more months does eliminate your OPT eligibility entirely. Many Customer Engagement Manager placements are structured as year-long full-time roles, so confirm the hours and duration with your DSO before accepting an offer.
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