CPT Customer Engagement Manager Jobs
Customer Engagement Manager roles on CPT let F-1 students apply CRM strategy, customer lifecycle analysis, and cross-functional communication directly within a degree program in business, marketing, or a related field. Your DSO must confirm the position is integral to your curriculum before you start, and CPT authorization is employer-specific, so a new offer means a new authorization.
Find CPT Customer Engagement Manager JobsOverview
Showing 5 of 8+ Customer Engagement Manager jobs
See all Customer Engagement Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Engagement Manager roles.
Get Access To All JobsPosition Summary
The Engagement Team Co-op will report to the Manager of Engagement and be responsible for supporting the organization-wide engagement programs for 4,000+ employees. A successful co-op in this role will take a continuous improvement approach, taking time to evaluate current processes, and partnering with the HR Data Analytics and Operation, HR Communications, Talent Acquisition, and Learning & Development teams.
The responsibilities in this position are wide-ranging, with many different topics and types of activities/tasks, to help spearhead HR programs. Therefore, an Engagement Team Co-op needs to be able to manage multiple projects with concurrent timelines and be very detail oriented, independent, pro-active, and organized. It is also critical for this person to be able to communicate effectively both verbally and through written and graphic media (for example, presentations or reports).
The Engagement Team Co-op must have the ability to gather, organize, and present information from a variety of sources including feedback sessions, survey results, and research. This co-op may occasionally be asked to facilitate brainstorming sessions, working sessions, and decision-making conversations within and across HR teams; therefore, a successful co-op in this role will be comfortable and show skill in leading dialogues, making recommendations to people in various roles and levels, and being a good listener.
This role will contribute to new and existing projects such as: Onboarding Program for MassDOT, Mentorship Program, Performance Management and Recognition initiatives, and Event Planning.
Duties and Responsibilities
- Gain familiarity with the organization-wide Engagement Events and Programs in HR in various stages of progress; get a thorough understanding of the goals of each project, the activities to be undertaken, project timelines, and the steps needed to move through the project stages.
- Gain familiarity with processes and programs across multiple departments, related to or impacting engagement initiatives.
- Document and analyze procedures and organizational standards for Standard Operating Procedures for Engagement programs.
- Develop, communicate, and manage work-flow processes for projects through the use of internal tools to provide cohesion among HR staff and internal and external partners.
- Assist in the development of workshops, focus groups, and other engagement/ideation sessions related to process reengineering and program development.
- Participate in team meetings, department meetings, and organization events as they support HR and other departments as necessary.
- Other Engagement related initiatives as necessary and assigned by the manager.
Preferred Qualifications
- Ability to work in a dynamic deadline-oriented environment while balancing concurrent priorities and projects.
- Strong written and verbal communication and interpersonal skills.
- Ability to work effectively in collaborative team and independently in a hybrid work environment.
- Research new and creative strategies to engage MassDOT employees at all levels throughout the employee experience including Onboarding, Mentorship, Alumni Programs.
- Event planning knowledge with virtual and in-person events for as small as 10 and upwards of 300 attendees.
- Ability to organize materials and data along with team priorities and new ideas.
- Confidence to speak in front of a group of colleagues with or without a supporting presentation.
- Solution-oriented attitude with excellent time management and organizational skills.
- Big picture perspective and approach to problem-solving and strong attention to detail.
- Experience in analytical thinking including identification of trends and patterns in qualitative or quantitative data and deduction and reasoning skills.
- Ability to travel to state-wide MassDOT locations for meetings, events, and presentations.
- Experience or interest in human resources, events, and/or transportation fields a plus.
Application Instructions
Please attach a copy of your resume and a cover letter stating your interest in the position, your goals for the internship within the context of working at MassDOT.
Takeaways
At the end of the internship, the Engagement Team Co-op will have been exposed to a variety of projects and programs run by the Engagement Team. The Co-op will have gained experience managing tasks in multiple concurrent projects, institutionalizing project management processes, communicating with diverse groups of stakeholders, and interacting with personnel at many levels of a government organization. They will have had the opportunity to explore the department and the organization, to contribute to a wide variety of efforts, and to transform internal processes.
In addition, depending on the person’s interests and skills, HR and other staff in the organization will assist in matching the student with appropriate projects and mentors.
About MassDOT
The 4,000+ employees of Massachusetts Department of Transportation (MassDOT) takes great pride in connecting the Commonwealth’s residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT’s inclusive culture and career opportunities can be found at mass.gov/massdot-careers.
MassDOT’s divisions include: Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.
This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.
Current MassDOT employees should use their internal MassCareers account to apply.
All job applications must be submitted online through MassCareers to be considered.
Please provide a complete, accurate and current resume/application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.
- For questions regarding the job posting, please email the MassDOT Talent Acquisition Team at talentacquisition@dot.state.ma.us.
- For general questions regarding MassDOT, call the Human Resources Service Center at 857-368-4722.
- For a disability-related reasonable accommodation or alternative application method, call ADA Coordinator, Lucy Bayard, at 857-274-1935.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Official Title: Contracted Student Interns
Primary Location
: United States-Massachusetts-Boston-10 Park Plaza
Job
: Human Resources
Agency
: Massachusetts Department of Transportation
Schedule
: Full-time
Shift
: Day
Job Posting
: Oct 29, 2026, 12:39:34 PM
Number of Openings
: 2
Salary
: 20.00 - 25.00 Hourly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Derrick Mann - 8573688596
Bargaining Unit: Non
Confidential: No
Potentially Eligible for a Hybrid Work Schedule: Yes
Position Summary
The Engagement Team Co-op will report to the Manager of Engagement and be responsible for supporting the organization-wide engagement programs for 4,000+ employees. A successful co-op in this role will take a continuous improvement approach, taking time to evaluate current processes, and partnering with the HR Data Analytics and Operation, HR Communications, Talent Acquisition, and Learning & Development teams.
The responsibilities in this position are wide-ranging, with many different topics and types of activities/tasks, to help spearhead HR programs. Therefore, an Engagement Team Co-op needs to be able to manage multiple projects with concurrent timelines and be very detail oriented, independent, pro-active, and organized. It is also critical for this person to be able to communicate effectively both verbally and through written and graphic media (for example, presentations or reports).
The Engagement Team Co-op must have the ability to gather, organize, and present information from a variety of sources including feedback sessions, survey results, and research. This co-op may occasionally be asked to facilitate brainstorming sessions, working sessions, and decision-making conversations within and across HR teams; therefore, a successful co-op in this role will be comfortable and show skill in leading dialogues, making recommendations to people in various roles and levels, and being a good listener.
This role will contribute to new and existing projects such as: Onboarding Program for MassDOT, Mentorship Program, Performance Management and Recognition initiatives, and Event Planning.
Duties and Responsibilities
- Gain familiarity with the organization-wide Engagement Events and Programs in HR in various stages of progress; get a thorough understanding of the goals of each project, the activities to be undertaken, project timelines, and the steps needed to move through the project stages.
- Gain familiarity with processes and programs across multiple departments, related to or impacting engagement initiatives.
- Document and analyze procedures and organizational standards for Standard Operating Procedures for Engagement programs.
- Develop, communicate, and manage work-flow processes for projects through the use of internal tools to provide cohesion among HR staff and internal and external partners.
- Assist in the development of workshops, focus groups, and other engagement/ideation sessions related to process reengineering and program development.
- Participate in team meetings, department meetings, and organization events as they support HR and other departments as necessary.
- Other Engagement related initiatives as necessary and assigned by the manager.
Preferred Qualifications
- Ability to work in a dynamic deadline-oriented environment while balancing concurrent priorities and projects.
- Strong written and verbal communication and interpersonal skills.
- Ability to work effectively in collaborative team and independently in a hybrid work environment.
- Research new and creative strategies to engage MassDOT employees at all levels throughout the employee experience including Onboarding, Mentorship, Alumni Programs.
- Event planning knowledge with virtual and in-person events for as small as 10 and upwards of 300 attendees.
- Ability to organize materials and data along with team priorities and new ideas.
- Confidence to speak in front of a group of colleagues with or without a supporting presentation.
- Solution-oriented attitude with excellent time management and organizational skills.
- Big picture perspective and approach to problem-solving and strong attention to detail.
- Experience in analytical thinking including identification of trends and patterns in qualitative or quantitative data and deduction and reasoning skills.
- Ability to travel to state-wide MassDOT locations for meetings, events, and presentations.
- Experience or interest in human resources, events, and/or transportation fields a plus.
Application Instructions
Please attach a copy of your resume and a cover letter stating your interest in the position, your goals for the internship within the context of working at MassDOT.
Takeaways
At the end of the internship, the Engagement Team Co-op will have been exposed to a variety of projects and programs run by the Engagement Team. The Co-op will have gained experience managing tasks in multiple concurrent projects, institutionalizing project management processes, communicating with diverse groups of stakeholders, and interacting with personnel at many levels of a government organization. They will have had the opportunity to explore the department and the organization, to contribute to a wide variety of efforts, and to transform internal processes.
In addition, depending on the person’s interests and skills, HR and other staff in the organization will assist in matching the student with appropriate projects and mentors.
About MassDOT
The 4,000+ employees of Massachusetts Department of Transportation (MassDOT) takes great pride in connecting the Commonwealth’s residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT’s inclusive culture and career opportunities can be found at mass.gov/massdot-careers.
MassDOT’s divisions include: Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.
This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.
Current MassDOT employees should use their internal MassCareers account to apply.
All job applications must be submitted online through MassCareers to be considered.
Please provide a complete, accurate and current resume/application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.
- For questions regarding the job posting, please email the MassDOT Talent Acquisition Team at talentacquisition@dot.state.ma.us.
- For general questions regarding MassDOT, call the Human Resources Service Center at 857-368-4722.
- For a disability-related reasonable accommodation or alternative application method, call ADA Coordinator, Lucy Bayard, at 857-274-1935.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Official Title: Contracted Student Interns
Primary Location
: United States-Massachusetts-Boston-10 Park Plaza
Job
: Human Resources
Agency
: Massachusetts Department of Transportation
Schedule
: Full-time
Shift
: Day
Job Posting
: Oct 29, 2026, 12:39:34 PM
Number of Openings
: 2
Salary
: 20.00 - 25.00 Hourly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Derrick Mann - 8573688596
Bargaining Unit: Non
Confidential: No
Potentially Eligible for a Hybrid Work Schedule: Yes
See all CPT Customer Engagement Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new CPT Customer Engagement Manager Jobs.
Get Access To All JobsCustomer Engagement Manager CPT: Frequently Asked Questions
Does a Customer Engagement Manager role qualify for CPT authorization?
It qualifies if your degree program includes coursework in marketing, business, communications, or a related field and your DSO determines the role is an integral part of your curriculum. The position must involve substantive work, such as managing customer lifecycle strategy or leading cross-functional retention initiatives, not administrative support tasks unrelated to your academic focus.
Can I do CPT for a Customer Engagement Manager role at a startup with no prior visa sponsorship history?
Yes. CPT authorization is granted by your school, not by USCIS, so the employer doesn't need prior sponsorship history to hire you on CPT. The employer does need to provide a formal offer letter describing your duties so your DSO can confirm the curriculum connection and update your I-20 before your start date.
How do I find Customer Engagement Manager roles open to CPT students?
Search on Migrate Mate, which filters listings by employers with Labor Condition Application filing history in marketing and customer operations. That LCA data is a reliable signal that an employer understands work authorization requirements, which matters when you need onboarding to align with a DSO-issued CPT authorization date.
What happens to my CPT if the Customer Engagement Manager role changes scope mid-internship?
A significant change in duties, such as shifting from customer retention strategy to general sales operations, may require a new CPT authorization. Notify your DSO promptly if your responsibilities change materially. Continuing to work under an authorization that no longer matches your actual role puts your F-1 status at risk, even if the employer is unaware of the issue.
Does CPT in a Customer Engagement Manager role count toward OPT eligibility?
Part-time CPT, defined as fewer than 20 hours per week, doesn't affect OPT eligibility regardless of duration. Full-time CPT totaling 12 or more months does eliminate your OPT eligibility entirely. Many Customer Engagement Manager placements are structured as year-long full-time roles, so confirm the hours and duration with your DSO before accepting an offer.