CPT Technical Support Agent Jobs
Technical Support Agent roles involve diagnosing hardware and software issues, guiding users through troubleshooting steps, and documenting solutions, work that maps directly to IT, computer science, and information systems curricula. CPT authorization requires your DSO to confirm the role is an integral part of your program, so bring a detailed job description to your advising appointment before accepting any offer.
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Get Access To All JobsJob Summary:
As an EAM Technical Support Intern, you will play a key role in supporting both internal and external customers while learning the foundations of software troubleshooting, cloud technologies, and customer service excellence. This hands-on role offers a front-row seat to how enterprise software operates in real-world environments, making it a strong starting point for a future career in technology.
Job Description:
Company Overview
AssetWorks is redefining what modern technical support looks like in the Enterprise Asset Management (EAM) space. Through our intelligent swarming methodology, we’ve moved beyond traditional tiered support models to create a collaborative, knowledge driven environment where problems are solved collectively and learning happens continuously.
As an intern, you’ll join a team that values curiosity, teamwork, and innovation—an ideal place to grow your technical skills and gain real-world experience in the software industry.
Key Responsibilities
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Act as the first point of contact for customer support, handling phone calls, emails, and tickets with professionalism and empathy.
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Learn and apply troubleshooting techniques for software, database, and system-related issues under the guidance of experienced support engineers.
-
Document, track, and follow up on customer inquiries to ensure timely and accurate resolution.
-
Participate in structured training sessions to build familiarity with our technology stack, including MS Azure, MS SQL Server, Oracle databases, and related tools.
-
Collaborate with team members to improve customer satisfaction and contribute to continuous improvement initiatives.
-
Use communication and support platforms such as Microsoft Teams, WebEx, Zendesk, email, and phone systems to engage with customers and colleagues.
-
Contribute to internal knowledge-sharing efforts by documenting solutions and insights from resolved cases.
-
Attend regular team meetings, workshops, and learning sessions to strengthen both technical and professional skills.
Requirements
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Currently enrolled in or recently graduated from a degree program in Computer Science, Information Technology, or a related field.
-
Strong interest in technology, software systems, and customer support.
-
Basic understanding of IT concepts, with a willingness to learn technologies such as MS Azure, MS SQL Server, and Oracle.
-
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently.
-
Quick learner with strong analytical and problem-solving abilities.
-
Detail oriented, organized, and committed to delivering high quality support.
-
Collaborative mindset and ability to work effectively in a team-oriented environment.
-
Eastern Timezone
Opportunity
This internship provides a meaningful introduction to the tech industry, offering hands-on experience in software troubleshooting, customer communication, and enterprise support operations. You’ll work alongside seasoned professionals, gain exposure to modern cloud and database technologies, and develop the foundational skills needed for a successful career in technical support, software engineering, or IT operations.
Worker Type:
Student (Fixed Term) (Trainee)
Number of Openings Available:
1
Job Summary:
As an EAM Technical Support Intern, you will play a key role in supporting both internal and external customers while learning the foundations of software troubleshooting, cloud technologies, and customer service excellence. This hands-on role offers a front-row seat to how enterprise software operates in real-world environments, making it a strong starting point for a future career in technology.
Job Description:
Company Overview
AssetWorks is redefining what modern technical support looks like in the Enterprise Asset Management (EAM) space. Through our intelligent swarming methodology, we’ve moved beyond traditional tiered support models to create a collaborative, knowledge driven environment where problems are solved collectively and learning happens continuously.
As an intern, you’ll join a team that values curiosity, teamwork, and innovation—an ideal place to grow your technical skills and gain real-world experience in the software industry.
Key Responsibilities
-
Act as the first point of contact for customer support, handling phone calls, emails, and tickets with professionalism and empathy.
-
Learn and apply troubleshooting techniques for software, database, and system-related issues under the guidance of experienced support engineers.
-
Document, track, and follow up on customer inquiries to ensure timely and accurate resolution.
-
Participate in structured training sessions to build familiarity with our technology stack, including MS Azure, MS SQL Server, Oracle databases, and related tools.
-
Collaborate with team members to improve customer satisfaction and contribute to continuous improvement initiatives.
-
Use communication and support platforms such as Microsoft Teams, WebEx, Zendesk, email, and phone systems to engage with customers and colleagues.
-
Contribute to internal knowledge-sharing efforts by documenting solutions and insights from resolved cases.
-
Attend regular team meetings, workshops, and learning sessions to strengthen both technical and professional skills.
Requirements
-
Currently enrolled in or recently graduated from a degree program in Computer Science, Information Technology, or a related field.
-
Strong interest in technology, software systems, and customer support.
-
Basic understanding of IT concepts, with a willingness to learn technologies such as MS Azure, MS SQL Server, and Oracle.
-
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently.
-
Quick learner with strong analytical and problem-solving abilities.
-
Detail oriented, organized, and committed to delivering high quality support.
-
Collaborative mindset and ability to work effectively in a team-oriented environment.
-
Eastern Timezone
Opportunity
This internship provides a meaningful introduction to the tech industry, offering hands-on experience in software troubleshooting, customer communication, and enterprise support operations. You’ll work alongside seasoned professionals, gain exposure to modern cloud and database technologies, and develop the foundational skills needed for a successful career in technical support, software engineering, or IT operations.
Worker Type:
Student (Fixed Term) (Trainee)
Number of Openings Available:
1
See all 68+ CPT Technical Support Agent Jobs
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Get Access To All JobsTechnical Support Agent CPT: Frequently Asked Questions
Does a Technical Support Agent role qualify for CPT authorization?
It depends on how closely the duties align with your degree program. Roles in IT helpdesk, systems troubleshooting, and end-user support typically satisfy CPT requirements for computer science, information systems, and IT management programs. Your DSO makes the final determination, so bring a detailed job description that lists specific technical tasks rather than a generic support title.
Can I do CPT as a Technical Support Agent while enrolled part-time?
CPT requires you to maintain full-time enrollment status as an F-1 student except during your final semester. Part-time enrollment generally disqualifies you from CPT authorization. Check with your DSO before reducing your course load, because a status violation can affect your entire work authorization history, including future OPT eligibility.
How do I find Technical Support Agent employers who hire CPT students?
Migrate Mate filters Technical Support Agent openings by employers with documented Labor Condition Application filing history, which signals familiarity with F-1 work authorization. Many technical support roles are with IT service firms, managed service providers, and enterprise tech departments, but not all post openings publicly through channels that surface sponsorship history.
Will extensive CPT as a Technical Support Agent hurt my OPT application?
It can. Twelve or more months of full-time CPT used before graduation makes you ineligible for OPT entirely. Part-time CPT, even in large cumulative amounts, does not affect OPT eligibility. If your Technical Support Agent role is structured as full-time across multiple semesters, talk to your DSO about converting some hours to part-time to preserve your post-graduation options.
What should a Technical Support Agent job offer include for my CPT request?
Your DSO needs a written offer letter that names the employer, states the start and end dates, confirms the work location, and describes the specific technical duties, hardware troubleshooting, ticketing systems, network diagnostics, or similar tasks. Vague descriptions like 'providing support' are frequently rejected. A detailed offer tied to your coursework accelerates DSO approval significantly.