CPT Customer Engagement Specialist Jobs
Customer Engagement Specialist roles in CRM, client success, and loyalty programs align closely with business, marketing, and communications curricula, making them strong CPT candidates. Your DSO must confirm the role is an integral part of your coursework before you start. Part-time CPT during the semester and full-time CPT during breaks are both options.
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The Engagement Team Co-op will report to the Manager of Engagement and be responsible for supporting the organization-wide engagement programs for 4,000+ employees. A successful co-op in this role will take a continuous improvement approach, taking time to evaluate current processes, and partnering with the HR Data Analytics and Operation, HR Communications, Talent Acquisition, and Learning & Development teams.
The responsibilities in this position are wide-ranging, with many different topics and types of activities/tasks, to help spearhead HR programs. Therefore, an Engagement Team Co-op needs to be able to manage multiple projects with concurrent timelines and be very detail oriented, independent, pro-active, and organized. It is also critical for this person to be able to communicate effectively both verbally and through written and graphic media (for example, presentations or reports).
The Engagement Team Co-op must have the ability to gather, organize, and present information from a variety of sources including feedback sessions, survey results, and research. This co-op may occasionally be asked to facilitate brainstorming sessions, working sessions, and decision-making conversations within and across HR teams; therefore, a successful co-op in this role will be comfortable and show skill in leading dialogues, making recommendations to people in various roles and levels, and being a good listener.
This role will contribute to new and existing projects such as: Onboarding Program for MassDOT, Mentorship Program, Performance Management and Recognition initiatives, and Event Planning.
Duties and Responsibilities
- Gain familiarity with the organization-wide Engagement Events and Programs in HR in various stages of progress; get a thorough understanding of the goals of each project, the activities to be undertaken, project timelines, and the steps needed to move through the project stages.
- Gain familiarity with processes and programs across multiple departments, related to or impacting engagement initiatives.
- Document and analyze procedures and organizational standards for Standard Operating Procedures for Engagement programs.
- Develop, communicate, and manage work-flow processes for projects through the use of internal tools to provide cohesion among HR staff and internal and external partners.
- Assist in the development of workshops, focus groups, and other engagement/ideation sessions related to process reengineering and program development.
- Participate in team meetings, department meetings, and organization events as they support HR and other departments as necessary.
- Other Engagement related initiatives as necessary and assigned by the manager.
Preferred Qualifications
- Ability to work in a dynamic deadline-oriented environment while balancing concurrent priorities and projects.
- Strong written and verbal communication and interpersonal skills.
- Ability to work effectively in collaborative team and independently in a hybrid work environment.
- Research new and creative strategies to engage MassDOT employees at all levels throughout the employee experience including Onboarding, Mentorship, Alumni Programs.
- Event planning knowledge with virtual and in-person events for as small as 10 and upwards of 300 attendees.
- Ability to organize materials and data along with team priorities and new ideas.
- Confidence to speak in front of a group of colleagues with or without a supporting presentation.
- Solution-oriented attitude with excellent time management and organizational skills.
- Big picture perspective and approach to problem-solving and strong attention to detail.
- Experience in analytical thinking including identification of trends and patterns in qualitative or quantitative data and deduction and reasoning skills.
- Ability to travel to state-wide MassDOT locations for meetings, events, and presentations.
- Experience or interest in human resources, events, and/or transportation fields a plus.
Application Instructions
Please attach a copy of your resume and a cover letter stating your interest in the position, your goals for the internship within the context of working at MassDOT.
Takeaways
At the end of the internship, the Engagement Team Co-op will have been exposed to a variety of projects and programs run by the Engagement Team. The Co-op will have gained experience managing tasks in multiple concurrent projects, institutionalizing project management processes, communicating with diverse groups of stakeholders, and interacting with personnel at many levels of a government organization. They will have had the opportunity to explore the department and the organization, to contribute to a wide variety of efforts, and to transform internal processes.
In addition, depending on the person’s interests and skills, HR and other staff in the organization will assist in matching the student with appropriate projects and mentors.
About MassDOT
The 4,000+ employees of Massachusetts Department of Transportation (MassDOT) takes great pride in connecting the Commonwealth’s residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT’s inclusive culture and career opportunities can be found at mass.gov/massdot-careers.
MassDOT’s divisions include: Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.
This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.
Current MassDOT employees should use their internal MassCareers account to apply.
All job applications must be submitted online through MassCareers to be considered.
Please provide a complete, accurate and current resume/application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.
- For questions regarding the job posting, please email the MassDOT Talent Acquisition Team at talentacquisition@dot.state.ma.us.
- For general questions regarding MassDOT, call the Human Resources Service Center at 857-368-4722.
- For a disability-related reasonable accommodation or alternative application method, call ADA Coordinator, Lucy Bayard, at 857-274-1935.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Official Title: Contracted Student Interns
Primary Location
: United States-Massachusetts-Boston-10 Park Plaza
Job
: Human Resources
Agency
: Massachusetts Department of Transportation
Schedule
: Full-time
Shift
: Day
Job Posting
: Oct 29, 2026, 12:39:34 PM
Number of Openings
: 2
Salary
: 20.00 - 25.00 Hourly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Derrick Mann - 8573688596
Bargaining Unit: Non
Confidential: No
Potentially Eligible for a Hybrid Work Schedule: Yes
Position Summary
The Engagement Team Co-op will report to the Manager of Engagement and be responsible for supporting the organization-wide engagement programs for 4,000+ employees. A successful co-op in this role will take a continuous improvement approach, taking time to evaluate current processes, and partnering with the HR Data Analytics and Operation, HR Communications, Talent Acquisition, and Learning & Development teams.
The responsibilities in this position are wide-ranging, with many different topics and types of activities/tasks, to help spearhead HR programs. Therefore, an Engagement Team Co-op needs to be able to manage multiple projects with concurrent timelines and be very detail oriented, independent, pro-active, and organized. It is also critical for this person to be able to communicate effectively both verbally and through written and graphic media (for example, presentations or reports).
The Engagement Team Co-op must have the ability to gather, organize, and present information from a variety of sources including feedback sessions, survey results, and research. This co-op may occasionally be asked to facilitate brainstorming sessions, working sessions, and decision-making conversations within and across HR teams; therefore, a successful co-op in this role will be comfortable and show skill in leading dialogues, making recommendations to people in various roles and levels, and being a good listener.
This role will contribute to new and existing projects such as: Onboarding Program for MassDOT, Mentorship Program, Performance Management and Recognition initiatives, and Event Planning.
Duties and Responsibilities
- Gain familiarity with the organization-wide Engagement Events and Programs in HR in various stages of progress; get a thorough understanding of the goals of each project, the activities to be undertaken, project timelines, and the steps needed to move through the project stages.
- Gain familiarity with processes and programs across multiple departments, related to or impacting engagement initiatives.
- Document and analyze procedures and organizational standards for Standard Operating Procedures for Engagement programs.
- Develop, communicate, and manage work-flow processes for projects through the use of internal tools to provide cohesion among HR staff and internal and external partners.
- Assist in the development of workshops, focus groups, and other engagement/ideation sessions related to process reengineering and program development.
- Participate in team meetings, department meetings, and organization events as they support HR and other departments as necessary.
- Other Engagement related initiatives as necessary and assigned by the manager.
Preferred Qualifications
- Ability to work in a dynamic deadline-oriented environment while balancing concurrent priorities and projects.
- Strong written and verbal communication and interpersonal skills.
- Ability to work effectively in collaborative team and independently in a hybrid work environment.
- Research new and creative strategies to engage MassDOT employees at all levels throughout the employee experience including Onboarding, Mentorship, Alumni Programs.
- Event planning knowledge with virtual and in-person events for as small as 10 and upwards of 300 attendees.
- Ability to organize materials and data along with team priorities and new ideas.
- Confidence to speak in front of a group of colleagues with or without a supporting presentation.
- Solution-oriented attitude with excellent time management and organizational skills.
- Big picture perspective and approach to problem-solving and strong attention to detail.
- Experience in analytical thinking including identification of trends and patterns in qualitative or quantitative data and deduction and reasoning skills.
- Ability to travel to state-wide MassDOT locations for meetings, events, and presentations.
- Experience or interest in human resources, events, and/or transportation fields a plus.
Application Instructions
Please attach a copy of your resume and a cover letter stating your interest in the position, your goals for the internship within the context of working at MassDOT.
Takeaways
At the end of the internship, the Engagement Team Co-op will have been exposed to a variety of projects and programs run by the Engagement Team. The Co-op will have gained experience managing tasks in multiple concurrent projects, institutionalizing project management processes, communicating with diverse groups of stakeholders, and interacting with personnel at many levels of a government organization. They will have had the opportunity to explore the department and the organization, to contribute to a wide variety of efforts, and to transform internal processes.
In addition, depending on the person’s interests and skills, HR and other staff in the organization will assist in matching the student with appropriate projects and mentors.
About MassDOT
The 4,000+ employees of Massachusetts Department of Transportation (MassDOT) takes great pride in connecting the Commonwealth’s residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT’s inclusive culture and career opportunities can be found at mass.gov/massdot-careers.
MassDOT’s divisions include: Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.
This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.
Current MassDOT employees should use their internal MassCareers account to apply.
All job applications must be submitted online through MassCareers to be considered.
Please provide a complete, accurate and current resume/application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.
- For questions regarding the job posting, please email the MassDOT Talent Acquisition Team at talentacquisition@dot.state.ma.us.
- For general questions regarding MassDOT, call the Human Resources Service Center at 857-368-4722.
- For a disability-related reasonable accommodation or alternative application method, call ADA Coordinator, Lucy Bayard, at 857-274-1935.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Official Title: Contracted Student Interns
Primary Location
: United States-Massachusetts-Boston-10 Park Plaza
Job
: Human Resources
Agency
: Massachusetts Department of Transportation
Schedule
: Full-time
Shift
: Day
Job Posting
: Oct 29, 2026, 12:39:34 PM
Number of Openings
: 2
Salary
: 20.00 - 25.00 Hourly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Derrick Mann - 8573688596
Bargaining Unit: Non
Confidential: No
Potentially Eligible for a Hybrid Work Schedule: Yes
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Get Access To All JobsCustomer Engagement Specialist CPT: Frequently Asked Questions
Does a Customer Engagement Specialist role qualify for CPT?
It can, but qualification depends on your specific program, not the job title. Your DSO must determine that the Customer Engagement Specialist duties directly relate to your required coursework. Roles heavy in CRM, data analysis, or communication strategy tend to align well with business and marketing programs. Roles that are primarily sales support without an analytical component may face tighter scrutiny from your DSO.
Can I work full-time as a Customer Engagement Specialist on CPT during the semester?
Full-time CPT during the academic semester is allowed under the F-1 regulations, but it's unusual and carries a significant consequence: 12 months or more of full-time CPT eliminates your OPT eligibility entirely. Most students in Customer Engagement roles choose part-time CPT during the semester to preserve OPT, then shift to full-time CPT during summer or winter breaks when it doesn't count against OPT.
What documents do I need before starting a CPT job as a Customer Engagement Specialist?
You need an updated I-20 with CPT authorization on page two, showing the correct employer name, dates, and authorization type matching your offer letter exactly. Your employer will also complete I-9 verification using your I-20 and F-1 visa documents. If the company is E-Verify enrolled, the verification happens through that system. Don't start work until your DSO has issued the updated I-20, regardless of what your recruiter's onboarding timeline says.
How do I find Customer Engagement Specialist employers who understand F-1 CPT?
Search on Migrate Mate, which surfaces Customer Engagement Specialist roles filtered by employers with documented CPT and OPT hiring experience. That history signals the company already has an I-9 process for F-1 students and won't require you to educate their HR team from scratch. Employers unfamiliar with CPT often delay start dates or require unnecessary paperwork that can put your authorization window at risk.
Does CPT as a Customer Engagement Specialist help my future H-1B sponsorship chances?
CPT itself has no direct bearing on H-1B visa eligibility, but the employer relationship you build during CPT can lead to a return offer after graduation. If that employer files an H-1B petition for you, your CPT work history and performance documentation become relevant to demonstrating specialty occupation requirements. Customer Engagement Specialist roles typically map to business or marketing specialty occupation classifications under USCIS standards.