CPT Product Support Engineer Jobs
Product Support Engineer jobs sit at the intersection of technical troubleshooting and customer-facing communication, making them a strong CPT fit for engineering, computer science, and information systems students. Your DSO must confirm the role is an integral part of your curriculum before you start, so secure that authorization before accepting any offer.
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Get Access To All JobsINTRODUCTION
Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.
ABOUT THE ROLE
Skydio is looking for a highly motivated individual currently enrolled or recently graduated from a hardware-related engineering degree program to intern with the Skydio Product Support Engineer (PSE) team this summer. During this 8-10 week program, you’ll utilize your knowledge of electrical/mechanical engineering along with basic software skills to assist in root cause failure investigations, triage technical customer failure escalation reports to various Skydio Engineering teams, and work with the manufacturing teams on quality improvement signals coming from customers. You’ll also collaborate with other PSEs to perform key operational tasks along with tool and process improvements benefiting Technical Support Representatives (TSR) and Product Engineering teams. This role is ideal for someone looking to gain practical insights into how IoT products are designed, built, and supported as they prepare to enter the full-time employment market.
LOCATION
This is an office-based 40-hour/week position that requires at least 3 days/week onsite at our HQ in San Mateo, CA.
HOW YOU'LL MAKE AN IMPACT
- Assist with customer failure analysis triage involving Skydio drones, docks, and accessories.
- Assist with work to identify product failures that require Engineering or Manufacturing changes.
- Help with proactive product quality initiatives involving customers and product updates/upgrades.
- Make improvements to diagnostic processes used by Skydio Support team TSRs to troubleshoot and resolve customer issues.
- Assist other PSEs in creating content for weekly/monthly feature/bug prioritization and planning meetings with Product teams.
- Assist TSRs and PSEs in swarming high-priority product incidences to mitigate operational downtime risk.
- Build analytics dashboards in Databricks and use data to inform decision making.
BASIC QUALIFICATIONS
- Currently pursuing a degree in Electrical, Mechanical, Industrial Engineering (or a related field).
- Have basic software development knowledge, preferably with C++, Python, Cloud VMs, analytics platforms (e.g., Databricks/SQL) and a solid grasp of AI (e.g., Claude, LLMs).
- Strong technical troubleshooting and problem-solving skills, and familiarity with triage and escalation workflows.
- Understanding of network architecture/troubleshooting for WiFi and 5G LTE cellular networks.
- Experience performing hardware failure analysis and related tasks at a project level.
- Familiarity with autonomous robotics and IoT software concepts.
- Ability to work autonomously, with excellent interpersonal and written communication skills.
- Ability to efficiently collaborate with others to quickly create high-impact solutions.
COMPENSATION
- The hourly rate for this position is $47/hr for Undergrad, $53/hr for Graduate students, and $58/hr for PhD students*. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience.
Interns are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.
- Compensation for certain positions may vary based on the position’s location.
At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.
For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/
INTRODUCTION
Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.
ABOUT THE ROLE
Skydio is looking for a highly motivated individual currently enrolled or recently graduated from a hardware-related engineering degree program to intern with the Skydio Product Support Engineer (PSE) team this summer. During this 8-10 week program, you’ll utilize your knowledge of electrical/mechanical engineering along with basic software skills to assist in root cause failure investigations, triage technical customer failure escalation reports to various Skydio Engineering teams, and work with the manufacturing teams on quality improvement signals coming from customers. You’ll also collaborate with other PSEs to perform key operational tasks along with tool and process improvements benefiting Technical Support Representatives (TSR) and Product Engineering teams. This role is ideal for someone looking to gain practical insights into how IoT products are designed, built, and supported as they prepare to enter the full-time employment market.
LOCATION
This is an office-based 40-hour/week position that requires at least 3 days/week onsite at our HQ in San Mateo, CA.
HOW YOU'LL MAKE AN IMPACT
- Assist with customer failure analysis triage involving Skydio drones, docks, and accessories.
- Assist with work to identify product failures that require Engineering or Manufacturing changes.
- Help with proactive product quality initiatives involving customers and product updates/upgrades.
- Make improvements to diagnostic processes used by Skydio Support team TSRs to troubleshoot and resolve customer issues.
- Assist other PSEs in creating content for weekly/monthly feature/bug prioritization and planning meetings with Product teams.
- Assist TSRs and PSEs in swarming high-priority product incidences to mitigate operational downtime risk.
- Build analytics dashboards in Databricks and use data to inform decision making.
BASIC QUALIFICATIONS
- Currently pursuing a degree in Electrical, Mechanical, Industrial Engineering (or a related field).
- Have basic software development knowledge, preferably with C++, Python, Cloud VMs, analytics platforms (e.g., Databricks/SQL) and a solid grasp of AI (e.g., Claude, LLMs).
- Strong technical troubleshooting and problem-solving skills, and familiarity with triage and escalation workflows.
- Understanding of network architecture/troubleshooting for WiFi and 5G LTE cellular networks.
- Experience performing hardware failure analysis and related tasks at a project level.
- Familiarity with autonomous robotics and IoT software concepts.
- Ability to work autonomously, with excellent interpersonal and written communication skills.
- Ability to efficiently collaborate with others to quickly create high-impact solutions.
COMPENSATION
- The hourly rate for this position is $47/hr for Undergrad, $53/hr for Graduate students, and $58/hr for PhD students*. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience.
Interns are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.
- Compensation for certain positions may vary based on the position’s location.
At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.
For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/
See all CPT Product Support Engineer Jobs
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Get Access To All JobsProduct Support Engineer CPT: Frequently Asked Questions
Does a Product Support Engineer role typically qualify for CPT?
Yes, if your degree program includes coursework in systems analysis, software troubleshooting, or technical communication and your school's DSO confirms the job directly applies those skills. Roles involving API debugging, software QA, or enterprise platform support are strong matches. Tier 1 help-desk positions focused purely on scripted call handling are harder to justify as integral to an engineering or computer science curriculum.
Can I do CPT part-time as a Product Support Engineer while taking classes?
Yes. CPT can be authorized part-time, which means 20 hours or fewer per week, or full-time during official school breaks. Part-time CPT does not count against your OPT eligibility, so it's a practical way to build product support experience without sacrificing your post-graduation work authorization window. Confirm the schedule with your DSO before agreeing to your hours with the employer.
How do I find Product Support Engineer employers who accept CPT students?
Search Migrate Mate for Product Support Engineer openings filtered by F-1 authorization acceptance. Employers with active Labor Condition Application filings through DOL have existing processes for employment eligibility documentation, which typically makes CPT onboarding smoother than approaching companies with no prior F-1 hiring history.
What documentation does an employer need to onboard a CPT student?
Your employer needs your I-20 showing the CPT authorization on page two, including the employer name, authorized dates, and part-time or full-time designation. They also need your F-1 visa stamp and passport for I-9 completion. Some employers additionally request a letter from your DSO confirming the role meets your program's curricular integration requirement. Provide all documents before your start date.
Does working as a Product Support Engineer on CPT affect my future H-1B eligibility?
CPT itself does not affect H-1B visa eligibility, but 12 months or more of full-time CPT eliminates your OPT eligibility entirely, which is the typical bridge to H-1B sponsorship. If you plan to pursue OPT and then H-1B after graduation, keep full-time CPT under 12 months. Your DSO tracks cumulative full-time CPT days, so confirm your running total before authorizing any new full-time period.