CRM Specialist Jobs in Illinois
CRM Specialist jobs in Illinois are open across Chicago, Rolling Meadows, and Northbrook and other Illinois metros, with employers like BairesDev, Capgemini, and Gallagher hiring at every experience level. Find a role that fits below and apply directly.
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Partner, CRM
About Astellas
Astellas is a global life sciences company committed to turning innovative science into VALUE for patients. We provide transformative therapies in disease areas that include oncology, ophthalmology, urology, immunology and women's health. Through our research and development programs, we are pioneering new healthcare solutions for diseases with high unmet medical need. Learn more at Astellas.com.
Are you driven to make a real difference in the lives of patients?
We're seeking passionate individuals who thrive in dynamic environments, embrace new ideas, and aren't afraid to take intelligent risks. People who act with unwavering integrity and are deeply committed to making a tangible impact.
Purpose & Scope
The Partner, CRM is responsible for supporting the day to day operation, configuration, and effective use of the CRM platform to enable field execution, activity tracking, and performance visibility. Reporting to the Lead, CRM & Reporting, this role works closely with field users, Field Operations, and analytics partners to ensure the CRM platform meets business needs and is adopted consistently across the field organization.
This role serves as a key operational partner, helping translate business requirements into CRM functionality, supporting issue resolution, and contributing to ongoing enhancements that improve usability, data quality, and field effectiveness.
Role and Responsibilities
CRM Platform Support and Administration
- Support the administration and configuration of the CRM platform, including user access, system settings, and approved enhancements.
- Assist in translating business requirements into CRM configurations, user stories, and functional specifications.
- Support testing, validation, and deployment of CRM enhancements and releases including Vault CRM roll out.
- Drive automation of CycleOps data processes to enhance operational efficiency and ensure high data accuracy.
Field Enablement and User Support
- Serve as a primary point of contact for field and business users for CRM related questions, issues, and requests.
- Support field enablement efforts, including training materials, job aids, and ongoing user support.
- Partner with Sales Operations and Field Leadership to understand evolving needs and improve CRM usability and adoption.
Data Quality and Reporting Support
- Monitor CRM data quality and support issue identification and resolution in partnership with reporting and analytics teams.
- Assist in ensuring CRM data aligns with defined business rules and governance standards.
- Support standard CRM based reporting and extracts used for performance monitoring and operational reviews.
- Drive timely and proactive CRM reporting to enable informed decision-making and field effectiveness.
Cross Functional Collaboration
- Partner with DigitalX, platform and data vendors to support issue resolution, system maintenance, and enhancement delivery.
- Collaborate with the Lead, CRM & Reporting on broader CRM and reporting initiatives, including launch readiness and cross platform alignment efforts.
- Contribute to documentation, change management, and compliance activities related to CRM systems.
Required Qualifications
- Bachelor’s degree
- 4–7 years of experience in pharmaceutical or biotech commercial operations, CRM support, sales operations, or related roles.
- Hands on experience supporting CRM platforms in a field based commercial environment.
- Working knowledge of Veeva workflows, field activity tracking, and commercial reporting concepts.
- Experience partnering with business stakeholders, IT teams, and vendors to support system enhancements.
- Familiarity with data quality, validation, and compliance requirements for commercial systems.
- Strong problem solving and organizational skills with attention to detail.
- Effective communicator, comfortable supporting both field users and internal stakeholders.
- Execution oriented, collaborative, and able to manage multiple priorities in a fast paced environment.
Location and Working Environment
This position is based in Northbrook, Illinois. Remote work from anywhere in the US is available.
At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.
What awaits you at Astellas?
- Global collaboration: Become part of a connected global business of like-minded life science leaders, all dedicated to improving patients' lives worldwide.
- Real-world patient impact: Contribute to transformative therapies that reach patients around the world, knowing your work makes a difference every day.
- Relentless Innovation: Join a company at the forefront of scientific breakthroughs, where you'll have the opportunity to shape the future of healthcare.
- A Culture of Growth: Chart your own course within a supportive environment that values your contributions, champions your development, and empowers you to pursue your passions.
Our Organizational Values and Behaviors
Values: Innovation, Integrity and Impact sit at the heart of what we do.
Behaviors: We come together as ‘One Astellas’, working with courage and a sense of urgency. We are outcome focused and consistently take accountability for our personal contribution.
Salary Range
$125,090 – $178,700 (Final compensation will be determined based on a variety of factors, including but not limited to skills, experience and organizational equity considerations)
Benefits:
- Medical, Dental and Vision Insurance
- Generous Paid Time Off options, including Vacation and Sick time, plus national holidays including year-end shut down
- 401(k) match and annual company contribution
- Company paid life insurance
- Annual Corporate Bonus and Quarterly Sales Incentive for eligible positions
- Long Term Incentive Plan for eligible positions
- Company fleet vehicle for eligible positions
LI-TD
- Referral bonus program
See All 10 CRM Specialist Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
Find CRM Specialist JobsCRM Specialist Jobs by City in Illinois
Where Illinois roles are concentrated, by current openings.
CRM Specialist Job Market in Illinois
A snapshot from current Illinois openings, updated as new roles post.
Who's Hiring
- BairesDev2

- Capgemini2

- Gallagher2

- ASC Engineered Solutions1

- Astellas1

Top Industries Hiring
- Consulting & Professional Services4
- Technology & Software4
- Accounting & Auditing1
- Artificial Intelligence1
- Biotechnology & Pharmaceuticals1
What Illinois Employers Look For
The qualifications that appear most often in CRM specialist jobs across Illinois.
- Hands-on experience with at least one major CRM platform such as Salesforce, HubSpot, or Dynamics
- Ability to build and manage audience segmentation, workflows, and automated campaigns
- Proficiency in analyzing CRM data and reporting on key metrics like retention, engagement, and conversion
- Experience integrating CRM systems with marketing automation, e-commerce, or ERP tools
- Bachelor's degree in marketing, business, communications, or a related field
- Salesforce Administrator certification or equivalent platform credential preferred
CRM Specialist Jobs in Illinois: Frequently Asked Questions
How many CRM specialist jobs are there in Illinois?
There are 10+ CRM specialist openings in Illinois on Migrate Mate as of June 2026, with the most roles in Chicago, Rolling Meadows, and Northbrook. New positions post regularly as employers across Illinois hire.
How much do CRM specialists make in Illinois?
CRM specialists in Illinois earn a median of about $79,120 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $46,970 for the lowest 10% to over $139,110 for the top 10%. Pay rises with experience, specialty, and employer.
Which Illinois cities have the most CRM specialist jobs?
Chicago, Rolling Meadows, and Northbrook have the most CRM specialist openings in Illinois right now, with additional roles spread across smaller metros statewide.
Which companies hire CRM specialists in Illinois?
Employers hiring CRM specialists in Illinois include BairesDev, Capgemini, and Gallagher, based on current listings on Migrate Mate as of June 2026.
Are there remote CRM specialist jobs in Illinois?
Yes. About 50% of CRM specialist openings tied to Illinois are remote or hybrid as of June 2026. The rest are on-site roles based in Illinois metros.
How do I apply for CRM specialist jobs in Illinois?
You can apply to CRM specialist jobs in Illinois directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Illinois location, then apply to each one that fits.
See All 10 CRM Specialist Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
Find CRM Specialist Jobs