Entry Level Customer Care Manager Jobs
New grad customer care manager jobs welcome recent graduates and entry level candidates with zero to two years of experience, where strong internship work or a portfolio of customer-facing accomplishments can matter more than a long resume. Most openings are on-site roles across Insurance, Banking & Financial Services, and Luxury Goods, with employers like State Farm, Collabera, and Stuller hiring at this level now.
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Showing 5 of 19+ Entry Level Customer Care Manager jobs
Join our Customer Experience team and be part of a dynamic environment where you’ll help jewelers worldwide create unforgettable moments for their customers! The Customer Care Operations team supports call center excellence by partnering with leadership to optimize staffing, streamline training, and ensure a balance of structure and flexibility. The team drives performance through data-driven planning, ongoing development, and real-time workforce management.
We’re looking for a proactive, people-focused leader to join our team as Customer Care Manager. In this role, you’ll lead a high-performing call center team, drive exceptional customer experiences, and foster a positive solutions-focused culture. You’ll empower your team to make great decisions, solve problems before they arise, and continuously improve how we serve our customers. You’ll have the opportunity to lead a motivated team, make a real impact on customer loyalty, and be part of a culture that values innovation, empowerment, and exceptional service.
Key Responsibilities
- Lead, coach, and develop your team to perform at their best.
- Create a culture of trust, accountability, and continuous improvement.
- Ensure every customer interaction is handled with professionalism, empathy, and efficiency.
- Proactively identify and address customer needs, resolving escalations quickly.
- Oversee daily call center operations, ensuring performance targets are met.
- Improve policies, processes, and workflows to boost efficiency and satisfaction.
- Monitor and report on performance, trends, and opportunities.
- Collaborate across departments to deliver seamless service.
Basic Qualifications
- Proven leadership in a customer service or call center environment.
- Strong communication, decision-making, and problem-solving skills.
- Ability to adapt quickly and stay positive under pressure.
- Self-motivated, proactive, and committed to excellence.
- Flexible schedule to meet evolving business needs.
Preferred Qualifications
-
Preferred experience with the below systems or equivalent
- Oracle
- Five9
- Verint
- LevelAI
- Salesforce
Stuller is the jewelry industry's largest manufacturer, supplier, and technology developer in North America. With a customer base spanning the globe, we serve jewelry professionals through an unmatched selection of quality products, expert and friendly service, and the fastest delivery. We are powered by our employees, their creativity, their energy, and their commitment to creating exceptional experiences.
We are committed to our employees' comprehensive health and happiness. Our award-winning wellness initiatives and benefits help Stuller to stand out as one of the top employers in Louisiana. Learn more about our benefits by clicking here.
Join our Customer Experience team and be part of a dynamic environment where you’ll help jewelers worldwide create unforgettable moments for their customers! The Customer Care Operations team supports call center excellence by partnering with leadership to optimize staffing, streamline training, and ensure a balance of structure and flexibility. The team drives performance through data-driven planning, ongoing development, and real-time workforce management.
We’re looking for a proactive, people-focused leader to join our team as Customer Care Manager. In this role, you’ll lead a high-performing call center team, drive exceptional customer experiences, and foster a positive solutions-focused culture. You’ll empower your team to make great decisions, solve problems before they arise, and continuously improve how we serve our customers. You’ll have the opportunity to lead a motivated team, make a real impact on customer loyalty, and be part of a culture that values innovation, empowerment, and exceptional service.
Key Responsibilities
- Lead, coach, and develop your team to perform at their best.
- Create a culture of trust, accountability, and continuous improvement.
- Ensure every customer interaction is handled with professionalism, empathy, and efficiency.
- Proactively identify and address customer needs, resolving escalations quickly.
- Oversee daily call center operations, ensuring performance targets are met.
- Improve policies, processes, and workflows to boost efficiency and satisfaction.
- Monitor and report on performance, trends, and opportunities.
- Collaborate across departments to deliver seamless service.
Basic Qualifications
- Proven leadership in a customer service or call center environment.
- Strong communication, decision-making, and problem-solving skills.
- Ability to adapt quickly and stay positive under pressure.
- Self-motivated, proactive, and committed to excellence.
- Flexible schedule to meet evolving business needs.
Preferred Qualifications
-
Preferred experience with the below systems or equivalent
- Oracle
- Five9
- Verint
- LevelAI
- Salesforce
Stuller is the jewelry industry's largest manufacturer, supplier, and technology developer in North America. With a customer base spanning the globe, we serve jewelry professionals through an unmatched selection of quality products, expert and friendly service, and the fastest delivery. We are powered by our employees, their creativity, their energy, and their commitment to creating exceptional experiences.
We are committed to our employees' comprehensive health and happiness. Our award-winning wellness initiatives and benefits help Stuller to stand out as one of the top employers in Louisiana. Learn more about our benefits by clicking here.
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Find JobsEntry Level Customer Care Manager Job Market
Who's Hiring
- State Farm16
- Collabera1
- Stuller1
- USA Truck Logistics1U
Top Industries Hiring
- Insurance16
- Banking & Financial Services3
- Luxury Goods1
- Technology & Software1
Entry Level Customer Care Manager Jobs: Frequently Asked Questions
How do I get an entry level customer care manager job?
Focus on customer-facing experience from internships, part-time retail or service roles, or campus leadership positions where you resolved problems and supported others. Employers at this level look for strong communication skills, patience under pressure, and basic familiarity with ticketing or CRM tools. Tailoring your resume to show measurable outcomes, such as improved response times or positive feedback scores, gives you a real edge.
Which companies hire entry level customer care managers?
Companies hiring entry level customer care managers right now include State Farm, Collabera, and Stuller, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from consumer-facing businesses, healthcare organizations, financial services firms, and tech companies that run large support operations and regularly develop junior talent into team leads.
Are there remote entry level customer care manager jobs?
Yes, though remote openings at this level are less common than for experienced roles. About 0% of entry level customer care manager openings are remote or hybrid as of November 2026, so candidates flexible on location will find the widest range of opportunities, while fully remote positions tend to go to candidates who can demonstrate independent accountability from day one.
Are these new grad customer care manager jobs?
Yes, many of these postings are new grad and junior roles that welcome recent graduates and candidates with little or no professional experience. A new grad friendly posting typically states it welcomes zero to two years of experience, accepts internships or volunteer work in lieu of full-time history, or calls out that training is provided. Look for titles that include words like junior, associate, or coordinator alongside customer care manager.
Which industries hire the most entry level customer care managers?
Entry Level customer care manager roles concentrate in Insurance, Banking & Financial Services, and Luxury Goods, based on current listings on Migrate Mate as of November 2026. These sectors tend to drive hiring at this level because high customer volume, recurring service interactions, and ongoing team growth create steady demand for supervisory talent that can be developed from the ground up.