Customer Enablement Manager Jobs in Arizona

Field Sales Enablement Market Manager

Phoenix, AZ or surrounding area

This role requires air travel and overnight stays – up to 75% of the time. Additionally, a valid driver's license and up to 4 days of weekly travel to ubreakifix stores and Forward Stocking Locations within your region using a reliable personal vehicle (mileage reimbursed) may be required.

What you will be doing:

The Sales Market Manager is responsible for building and growing productive relationships across the Field Sales Channels to achieve and exceed assigned sales targets and company initiatives. Acting as a sales enabler, the Sales Market Manager will ramp a new product and drive the sales performance of ubreakifix stores and the Delivery Expert Setup channel through proactive email, zoom, and in-person support across the country and within their geographic market. Through the establishment of operational partnerships, support will include the development of revenue/sales strategies, field training of experts, leadership coaching, data interpretation, accountability conversations, and driving the excitement of a sales culture. This position will also work in other internal cross-functional areas to identify growth opportunities and process improvements.

Essential Duties and Responsibilities:

• Serve as the primary voice of Asurion for assigned markets with the ability to meet or exceed a diverse set of goals based on organizational objectives
• Build strong relationships with business partners and cement yourself as the go-to resource by being a reliable and effective support partner. Guiding and impacting behavioral change across the organization through influence
• Sales Enablement Strategy Execution: assess gaps in current sales process and develop effective growth strategies to accelerate Revenue and Connected Home performance
• Field Sales Training Support: serve as an Expert sales coach guiding practice sessions, role plays, observing customer interactions, and providing real time feedback
• Conduct side by side selling and on floor observations/ride-a-longs to develop product knowledge and confidence while cultivating sustainable sales behavior with technicians/experts
• Ability to give difficult feedback to peers, senior leaders and front-line employees when coaching
• Engage with top performers to isolate key best practices & identify correlations in effective sales behavior; then document and codify such best practices and ensure they are disseminated and adopted across all channels
• Fluent with reading and interpreting complex sales reporting to identify gaps and plan effective market sales tactics
• Provide daily readouts and ad-hoc readouts as needed. Effectively lead discussions, team calls & deliver content virtually
• Adhere to general standard operating procedures for FSL/Store visits and T&E expectations
• Sales enablement visits will entail (1) pre-meeting leadership engagement, (2) training sessions/Huddle observations, (3) 1:1 on floor/ride-a-long observations and coaching, (4) side by side selling, (5) leadership meeting recap/key takeaways/recommend actions, (7) post visit performance monitoring with store/market leadership
• Successfully generate excitement and engagement around sales for multiple teams over a large territory both virtually and in person.
• Administrative tasks such as managing travel and expense reports timely and in adherence with outlined company and team guidelines

Here’s what you’ll bring to the team:

• Minimum of 2 years of previous experience in Major Appliance Sales, Field Services, Retail Technology, Sales, Account Management or related field
• Must be at a performance rating of exceeds or above or be in a current coach level role with a strong or above.
• Ability to work successfully as a co-located team with both Asurion and client employees
• Self-starter and can work self-guided with little supervision
• Presentation skills to small and large groups, across all levels
• Problem solving, negotiation, and analytical skills
• Strong interpersonal skills
• Ability to motivate others behind a common goal
• Collaborative team player
• Ability to work a flexible schedule inclusive of holidays, nights and weekends
• Located in assigned market and able to travel regionally up to 50% of time, including potential air travel and overnight stays
• Maintains a current driver’s license in good standing
• Have reliable transportation. Ability to be on site at the Forward Stocking Locations and ubreakifix stores up to 4 days a week

Out of Market TRAVEL REQUIREMENTS:

Travels: Yes

Percent of time: up to 75%

Overnight required: Yes

We take care of you (benefits/perks):

• Competitive pay and benefits including health, dental, and vision
• Retirement savings plan
• Paid time off
• Continuing education support
• Ongoing training to grow your skills

NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.

ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.

THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING.