Customer Enablement Manager Jobs in New York
Customer Enablement Manager jobs in New York are active and competitive, with strong demand concentrated in SaaS, fintech, enterprise software, and professional services firms from entry-level customer success associates through senior enablement directors. The heaviest hiring is in New York City, with additional openings in Albany and Buffalo, where employers like Salesforce, IBM, and Verizon maintain significant operations. The most in-demand specializations include onboarding program design, learning management systems administration, and customer lifecycle optimization. Find a role that fits below and apply directly.
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Showing 5 of 123+ Customer Enablement Manager jobs
INTRODUCTION
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We're building the next chapter of AI-native craft and creativity - where craft and technology meet. Our unified platform bridges the gap between AI capabilities and human creativity, and lets professional creatives and designers harness the power of the world’s leading AI models without losing precision, expression, or soul. Together, we’re building tools that help people move faster without sacrificing quality, precision, or craft — a platform where AI supports creativity instead of flattening it.
ROLE AND RESPONSIBILITIES
As a Customer Enablement Manager, you’ll work directly with our larger customers to help them get the most value from the Figma Weave platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success. In this highly collaborative role, you’ll partner with various internal teams to deliver a seamless and impactful customer experience; to deliver thoughtful, engaging experiences for our customers. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner. If you’re passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we’d love to meet you.
What you’ll do at Figma Weave:
- Manage the adoption journey for a portfolio of large, commercial and enterprise customers
- Understand customer goals and success metrics, and use product data to inform proactive engagement strategies
- Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Weave
- Build trusted relationships with stakeholders across roles and departments; from individual contributors to senior leaders
- Identify and empower internal champions who can advocate for Figma Weave within their organizations
- Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration
- Deliver live and scalable training sessions customized to customer maturity and needs
- Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success
BASIC QUALIFICATIONS
We’d love to hear from you if you have:
- 4+ years of experience in Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
- Excellent communication skills, with the ability to connect with a wide range of customer personas
- Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
- A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams
PREFERRED QUALIFICATIONS
While it’s not required, it’s an added plus if you also have:
- Experience using node-based design products or working with design and collaboration tools
- Background in UX/UI, Design Ops, or Frontend Development
COMPENSATION
- Annual Base Salary Range: $127,000—$269,000 USD
If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.
Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to:
- Holding interviews in an accessible location
- Enabling closed captioning on video conferencing
- Ensuring all written communication be compatible with screen readers
- Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.
INTRODUCTION
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We're building the next chapter of AI-native craft and creativity - where craft and technology meet. Our unified platform bridges the gap between AI capabilities and human creativity, and lets professional creatives and designers harness the power of the world’s leading AI models without losing precision, expression, or soul. Together, we’re building tools that help people move faster without sacrificing quality, precision, or craft — a platform where AI supports creativity instead of flattening it.
ROLE AND RESPONSIBILITIES
As a Customer Enablement Manager, you’ll work directly with our larger customers to help them get the most value from the Figma Weave platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success. In this highly collaborative role, you’ll partner with various internal teams to deliver a seamless and impactful customer experience; to deliver thoughtful, engaging experiences for our customers. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner. If you’re passionate about helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we’d love to meet you.
What you’ll do at Figma Weave:
- Manage the adoption journey for a portfolio of large, commercial and enterprise customers
- Understand customer goals and success metrics, and use product data to inform proactive engagement strategies
- Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Weave
- Build trusted relationships with stakeholders across roles and departments; from individual contributors to senior leaders
- Identify and empower internal champions who can advocate for Figma Weave within their organizations
- Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration
- Deliver live and scalable training sessions customized to customer maturity and needs
- Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success
BASIC QUALIFICATIONS
We’d love to hear from you if you have:
- 4+ years of experience in Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
- Excellent communication skills, with the ability to connect with a wide range of customer personas
- Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
- A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams
PREFERRED QUALIFICATIONS
While it’s not required, it’s an added plus if you also have:
- Experience using node-based design products or working with design and collaboration tools
- Background in UX/UI, Design Ops, or Frontend Development
COMPENSATION
- Annual Base Salary Range: $127,000—$269,000 USD
If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.
Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to:
- Holding interviews in an accessible location
- Enabling closed captioning on video conferencing
- Ensuring all written communication be compatible with screen readers
- Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.
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Find JobsCustomer Enablement Manager Jobs by City in New York
Where New York roles are concentrated, by current openings.
Customer Enablement Manager Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- Rippling9
- Notion4
- TikTok4
- Adobe3
- AlphaSense3
Top Industries Hiring
- Technology & Software69
- Consulting & Professional Services13
- Accounting & Auditing5
- Healthcare & Medical Services5
- Marketing & Advertising5
What New York Employers Look For
The qualifications that appear most often in customer enablement manager jobs across New York.
- Bachelor's degree in business, communications, education, or a related field required
- Three or more years of experience in customer success, training, or enablement roles
- Demonstrated ability to build and deliver onboarding or training programs at scale
- Proficiency with CRM platforms such as Salesforce and learning management systems
- Strong cross-functional collaboration skills with sales, product, and support teams
- Experience using data and customer health metrics to measure enablement program effectiveness
Customer Enablement Manager Jobs in New York: Frequently Asked Questions
How do you become a customer enablement manager in New York?
Most customer enablement manager roles in New York require a bachelor's degree in business, communications, or a related field, combined with experience in customer success, training, or account management. New York does not require a state-issued license for this role. Employers in New York's SaaS and financial services sectors typically prioritize candidates who have built or scaled enablement programs and can show measurable impact on customer retention or onboarding speed.
Which companies hire customer enablement managers in New York?
Employers hiring customer enablement managers in New York right now include Rippling, Notion, and TikTok, based on current listings on Migrate Mate as of June 2026. New York City's dense concentration of enterprise technology, fintech, and professional services firms makes it one of the most active markets for this role in the country.
Which New York cities have the most customer enablement manager jobs?
New York, Rochester, and New York City have the most customer enablement manager openings in New York. New York City dominates because it hosts the North American headquarters or major offices of hundreds of enterprise software, financial technology, and media companies that rely on structured customer enablement functions, while Albany and Buffalo contribute openings tied to healthcare technology firms, state-affiliated organizations, and regional financial institutions.
Are there remote customer enablement manager jobs in New York?
Yes, and more than most fields. Customer enablement work is largely digital, making it well suited to remote and hybrid arrangements. About 46% of customer enablement manager openings tied to New York are remote or hybrid as of June 2026, reflecting how broadly SaaS and technology employers have adopted flexible work models. Program design, content development, and virtual training delivery are the functions most commonly performed fully remote.
How can I get hired as a customer enablement manager in New York with little or no experience?
The most realistic entry path is moving into enablement from a customer success associate or technical support role at a New York-based SaaS or fintech company, where you can take on onboarding or training responsibilities before holding the title. Large New York employers like Salesforce and IBM run structured associate and rotational programs that expose early-career candidates to enablement work. Building a portfolio of training materials or a completed certification in instructional design strengthens your candidacy significantly when you lack direct experience.
Where can I find and apply to customer enablement manager jobs in New York?
You can find and apply to customer enablement manager jobs in New York on Migrate Mate, which lists current New York openings updated regularly. Search the listings, find roles that match your experience and location preferences, and apply directly to the ones that fit.
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