Customer Enablement Manager Jobs in Indiana

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About This Role

We are seeking a proactive, high-energy Digital Connected Product Enablement Manager to be the primary "face of the product" for our digital connected solutions. In this role, you will bridge the gap between our technology and our customers, driving adoption and connectivity growth by creating a strategic enablement roadmap.

You will collaborate closely with marketing, product, and legal teams to execute go-to-market strategies, develop training materials, and analyze monthly performance metrics to ensure we hit our annual growth goals. A natural relationship-builder and dynamic presenter, you will champion our products across various stages—from leading large-scale webinars and presenting at in-person industry events to working one-on-one with channel customers. Ultimately, you will be the voice of the customer, gathering direct feedback to help shape the future of our digital product ecosystem.

Job Description

• Roadmap Strategy & Execution: Define, implement, and lead the digital product enablement roadmap to accelerate connected product adoption and meet yearly connectivity growth objectives.
• Go-to-Market & Launch Management: Collaborate with cross-functional teams—including Product Management, Marketing, and Legal—to drive go-to-market plans for new digital connected product features.
• Channel Engagement & Training: Act as the primary "face of the product" for channel customers, delivering high-impact training and presentations at in-person Carrier/Distributor/Dealer events, large-scale webinars, and one-on-one sessions.
• Collateral & Marketing Collaboration: Partner closely with the marketing team to design, develop, and deliver compelling training and marketing materials that clearly articulate product value and drive user awareness.
• Data-Driven Optimization: Lead the monthly evaluation of adoption and connectivity metrics, analyzing performance data to ensure the team remains on track to hit annual strategic goals.
• Customer Advocacy: Gather ongoing, direct feedback from channel customers to champion the "voice of the customer" within the internal digital product team, influencing future product iterations.
• Cross-Functional Relationship Building: Build strong, proactive relationships with business stakeholders and external channel partners, leveraging exceptional communication skills to align diverse groups toward shared goals.

Required Qualifications

• Bachelors Degree
• 5+ years of experience in digital product management
• 5+ years of experience in a customer facing role
• Ability to travel up to 30% of the time (seasonal travel, domestic only)

Preferred Qualifications

• Masters degree
• Experience working with channel digital solutions
• Comfortable presenting at large client events and webinars
• Excellent communication skills (written and verbal)
• Proficient in Microsoft office products

Pay Range

The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position is entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

To learn more about our benefits offering, please click here.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days from Job Posting Date: 16 June 2026.

Job Applicant's Privacy Notice

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Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.