Senior Level Customer Experience Specialist Jobs
Senior level customer experience specialist jobs place experienced professionals in charge of CX strategy, program ownership, and the cross-functional teams that deliver results. Hiring is concentrated in Technology & Software, Manufacturing, and Retail, with a mix of on-site, remote, and hybrid openings, and employers like DoorDash, Notion, and Amazon hiring at this level now.
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Showing 5 of 24+ Senior Level Customer Experience Specialist jobs
Position: Customer Experience (CX) Solution Architect - Google Cloud (Gemini Enterprise)
Location: Atlanta, GA / New York, NY / Bridgewater, NJ / Chicago, IL / Dallas, TX / San Francisco, CA. (Hybrid)
Note: This is a hybrid role based in one of the preferred locations - Atlanta, GA / New York, NY / Bridgewater, NJ / Chicago, IL / Dallas, TX / San Francisco, CA.
Job Description:
- 10+ years of experience in contact center technical presales, consultative solution architecture, or a related collaborative role.
- Proven experience in designing and architecting CCaaS and AI-driven CX solutions (e.g., Google GECX, Amazon Connect, Twilio Flex, Genesys Cloud, or Khoros).
- Strong, holistic knowledge of Contact Center technologies, including IVR, ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and reporting/analytics.
- Deep expertise in Google Cloud Platform, Customer Experience, and Generative AI technology stack.
- Strong communication and relationship-building skills with executive and technical audiences.
- Google Cloud certifications (e.g., Professional Cloud Architect, Network Engineer, ML Engineer) are a plus.
- Ability to travel.
Preferred Qualifications:
- Hands-on experience with Google GECX and Vertex AI.
- Experience leading large-scale CX transformation programs.
Position: Customer Experience (CX) Solution Architect - Google Cloud (Gemini Enterprise)
Location: Atlanta, GA / New York, NY / Bridgewater, NJ / Chicago, IL / Dallas, TX / San Francisco, CA. (Hybrid)
Note: This is a hybrid role based in one of the preferred locations - Atlanta, GA / New York, NY / Bridgewater, NJ / Chicago, IL / Dallas, TX / San Francisco, CA.
Job Description:
- 10+ years of experience in contact center technical presales, consultative solution architecture, or a related collaborative role.
- Proven experience in designing and architecting CCaaS and AI-driven CX solutions (e.g., Google GECX, Amazon Connect, Twilio Flex, Genesys Cloud, or Khoros).
- Strong, holistic knowledge of Contact Center technologies, including IVR, ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and reporting/analytics.
- Deep expertise in Google Cloud Platform, Customer Experience, and Generative AI technology stack.
- Strong communication and relationship-building skills with executive and technical audiences.
- Google Cloud certifications (e.g., Professional Cloud Architect, Network Engineer, ML Engineer) are a plus.
- Ability to travel.
Preferred Qualifications:
- Hands-on experience with Google GECX and Vertex AI.
- Experience leading large-scale CX transformation programs.
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Find JobsSenior Level Customer Experience Specialist Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software17
- Manufacturing2
- Retail1
- Media & Entertainment1
- Distribution & Wholesale1
Senior Level Customer Experience Specialist Jobs: Frequently Asked Questions
How do I get a senior level customer experience specialist job?
Employers at this level look for candidates who have owned end-to-end CX programs, not just contributed to them. Demonstrating that you have set strategy, measured outcomes against business goals, and led or mentored other specialists will set you apart. A strong portfolio of measurable improvements to customer satisfaction, retention, or journey mapping gives hiring managers the evidence they need to move quickly.
Which companies hire senior level customer experience specialists?
Companies hiring senior level customer experience specialists right now include DoorDash, Notion, and Amazon, based on current listings on Migrate Mate as of September 2026. Hiring at this level tends to come from larger organizations and growth-stage companies that are formalizing or scaling their CX functions and need experienced professionals to lead that work.
Are there remote senior level customer experience specialist jobs?
Yes, remote and hybrid options are well represented at the senior level. About 53% of senior level customer experience specialist openings are remote or hybrid as of September 2026, reflecting how many organizations now manage CX programs across distributed teams. On-site roles do exist, particularly where the role involves close collaboration with contact center or retail operations.
What makes a customer experience specialist role senior level?
Senior level roles carry ownership of full CX programs or major segments of the customer journey, not just execution of individual tasks. Expectations include setting strategy, defining success metrics, influencing cross-functional stakeholders, and mentoring junior team members. The scope is broader, the accountability is higher, and candidates are expected to bring their own frameworks and judgment rather than follow an established playbook.
Which industries hire the most senior level customer experience specialists?
Senior level customer experience specialist roles concentrate in Technology & Software, Manufacturing, and Retail, based on current listings on Migrate Mate as of September 2026. These sectors tend to drive hiring at this level because complex customer relationships, high retention stakes, or regulatory environments make experienced CX leadership a strategic priority rather than a support function.